Deliveroo Reviews

1.2 Rating 1,072 Reviews

4 %

of reviewers recommend Deliveroo

Company Reviews

Questions

Metrics

1.2

Based on 1,072 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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Why are deliveroo rip off merchants my daughter still waiting for refund

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Asked by Jackie holmes (2 years ago)

When will my daughter get her refund for uncovered items

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Asked by Jackie holmes (2 years ago)

Why is my daughter not getting refunds for missing items the other day she was told her order had been delivered but it has not £21 worth she was told they would not refund legal action is needed

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Asked by Jackie Holmes mother of Sarah holmes (2 years ago)

How do I live chat

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Asked by Anne wildman (5 years ago)

How do i read reviews on a restaurant thats left by people thanks

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Asked by Shaun (6 years ago)