Deliveroo Reviews

1.2 Rating 1,078 Reviews

4 %

of reviewers recommend Deliveroo

Company Reviews

Questions

Metrics

1.2

Based on 1,078 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Deliveroo deliver? How long does Deliveroo take to deliver? Does Deliveroo deliver on time? How is accuracy and good condition of items delivered by Deliveroo?

Returns

How is Deliveroo returns process?

Customer Service

How can I contact Deliveroo? How quickly does Deliveroo resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Deliveroo.

Got a Question?

Ask a question regarding Deliveroo

What's your name?

What's your email adress?

Why are deliveroo rip off merchants my daughter still waiting for refund

Helpful Report

Asked by Jackie holmes (2 years ago)

When will my daughter get her refund for uncovered items

Helpful Report

Asked by Jackie holmes (2 years ago)

Why is my daughter not getting refunds for missing items the other day she was told her order had been delivered but it has not £21 worth she was told they would not refund legal action is needed

Helpful Report

Asked by Jackie Holmes mother of Sarah holmes (2 years ago)

How do I live chat

Helpful Report

Asked by Anne wildman (5 years ago)

How do i read reviews on a restaurant thats left by people thanks

Helpful Report

Asked by Shaun (6 years ago)