Deliveroo Reviews

1.2 Rating 1,073 Reviews

4 %

of reviewers recommend Deliveroo

Company Reviews

Questions

Metrics

1.2

Based on 1,073 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How does Deliveroo deliver?

Helpful Report

(1 week ago)

Deliveroo delivers items by Courier and Own Driver.

Helpful Report

(1 week ago)

66.67%

Industry Average

“ Ordered from chicken mews delivery service was early and driver was very friendly and food was excellent. ”

- Anonymous

“ In Dubai Deliveroo is what is needed! They all come in the time zone stated on the app and are a reasonable delivery price ”

- Rach

“ Thanks Deliveroo, you really have been a lifesaver at this time. For those moaning about contact less delivery and their food being left on the floor; get a grip, it’s in a bag and is maybe on the floor for 1 minute , probably the same people going about their day to day business with no concern for others. ”

- Kat

Deliveroo Reviews

Delivery - Average