Deliveroo Reviews

1.2 Rating 1,072 Reviews

4 %

of reviewers recommend Deliveroo

Company Reviews

Questions

Metrics

1.2

Based on 1,072 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Deliveroo resolve customer queries?

Helpful Report

(1 week ago)

Greater than 57% of reviewers feedback is Deliveroo resolves customer queries within an hour.

Helpful Report

(1 week ago)

64.29%

Industry Average

“ Twice I have ordered and twice I have had ace customer service and a really pleasant experience with Deliveroo, they are really quick, I can track where my food is and I can get the food I couldn’t never get before. Thank you. ”

- Ben Waterland

“ Ordered KFC meal with fries and some extra fries. The fries were not in the bag. Customer service were great answered the phone quick and got a refund on the popcorn chicken meal as well as the fries. Happy with the outcome ”

- Jack Tingle

“ I've been using Deliveroo for a long time and I'm happy with them, good and fast service, and they also send occasional gifts. I had only an issue once with them and they sent me another meal plus a refund. I do recommend Deliveroo. ”

- Suzanne

Deliveroo Reviews

Customer Service - Average