Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service for bring my puppy home!”

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Posted 4 years ago

“Ray & his wife were great!”

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Posted 4 years ago

“I was really impressed with the RV and the couple that picked my puppies up. I truly felt they were in great hands! Their timing was perfect for pick up as well. Thank you so much for putting me at ease on the transport of my puppies!”

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Posted 4 years ago

“Everything went perfectly smooth, very well pleased. Staff very friendly . Will use this service again if given the option.”

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Posted 4 years ago

“Sarah Whittington is an amazing, remarkable, compassionate outstanding professional. Trying to do this transport USA to UK is complicated and requires great attention, throw in your local pandemic and you basically are trying to coordinate the impossible - Unless you have a weapon and an Angel i.e. Sarah. Now the impossible is possible, and the guidance and caring along the way is simply world class. You are very fortunate to have this professional ambassador representing and demonstrating the core values of your industry. Best Stephen Walker”

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Posted 4 years ago

Thank you Stephen - we agree - Sarah is amazing! Thank you very much for your glowing review and we will pass on to Sarah!! I hope you and your family, including the furry members, are settling into the UK well and staying safe and healthy!

Posted 4 years ago

“From the start of this whole process Sarah Whittington was nothing but helpful. She answered every email promptly and made me feel so at ease with the whole shipping process! We will defiantly be using this company again!”

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Posted 4 years ago

“Very kind!”

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Posted 4 years ago

“We highly recommend this company. Ryan was fantastic! She delivered our puppy safely and was so kind! Thank you. Judyann Cummings and David Hartman.”

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Posted 4 years ago

“Our new puppy arrived happy and we could tell she had been taken care of well during her transportation to our home!”

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Posted 4 years ago

“They got my puppy here very quickly from the airport. They are very professional.”

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Posted 4 years ago

“Excellent communication. Well done!”

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Posted 4 years ago

“The driver that brought us our puppy yesterday was the best. You could tell from the moment he picked up our dog at the airport he made sure everything was just right. Changed the crate, gave her a snack and a little love for her can ride home. Great guy! Was so happy to pass her off to her new home. Thanks for all the love and care to get our new puppy home!”

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Posted 4 years ago

“They were very compassionate with my puppies!”

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Posted 4 years ago

“I am very impressed with My Pet Cab! The Rv look great and I was pleased to see my new puppy traveled in comfort and style! The gentleman who handed off my puppy was very helpful, gave me some basic information on how my puppy was handling travel and also help me to my car. Big plus was he is a veteran and I'm active duty. Great experience again and great people transporting puppies with care and comfort!”

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Posted 4 years ago

“we received our pup a week earlier then stated (which is great) the gentlemen we met were very nice and seemed genuinely happy and enjoyed their job. the crates they gave us were clean and neatly organized with all paper work toys and food. we also received bottle of water for our new pup as well for the ride home. most importantly the pup seemed happy and not frightened or unsure the men most have took good care of her on her travels from Arkansas to New Jersey.”

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Posted 4 years ago

“Our pup seemed healthy and happy. Thank you!”

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Posted 4 years ago

“Our relocation concierge was excellent - great communication and knowledge of the process. Starwood appears to understand the frankly terrifying prospect of having to put your doggos in the hold for a flight, and they made it better by being able to answer any question I had and by understanding every piece of what the dogs will experience. There's no way I would have navigated the bureaucratic mess that constitutes pet immigration without this company to steer it through. The doses of patient good humor helped, too.”

Starwood Pet Travel 5 star review on 4th May 2020

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Posted 4 years ago

Hi Alexandria! Thank you for your kind review. We are so grateful for your business during this uncertain time and very happy that we were able to get your pups to you safely! Thank you so much for sharing this picture and review. I am guessing Sarah was your contact as she has many good jokes and is a joy to work with! Take care and thank you again!

Posted 4 years ago

“Ryan was EXTREMELY helpful! I was super anxious and asking 1 million questions and she answered them all and very quickly to put me at ease! Starwood went above and beyond and their transport contacts are fantastic as well. My 4 pups made it safely and happily to the UK from South Carolina. All of this done within 1 1/2 weeks of contacting them in the middle of this forever changing travel climate because of Covid-19. Absolutely would recommend them to anyone!”

Starwood Pet Travel 5 star review on 2nd May 2020

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Posted 4 years ago

AWWW Savannah! thank you so so much! You were / are awesome and made the process smooth as well! I hope the clan is doing well in the UK and so are you guys! Thanks for the picture! I will post the review and snapshot to our Facebook. The recommendations drive a lot of business so we appreciate your help and please stay safe, healthy and happy! Best, Ryan & Starwood Animal Transport

Posted 4 years ago

“The entire team was amazing during the Covid crisis and worked with us to get our pets to Hawaii. My family thanks you guys so much!!!!”

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Posted 4 years ago

Thanks Ray & Yvette! I hope Rico & Lola are loving Hawaii and that your quarantine will be short-lived so you can enjoy the beaches and island life! Stay safe and healthy and thank you for the kind review and trusting us with your sweet doggies!

Posted 4 years ago

“Excellent, friendly, and understanding service from everyone in the Starwood team. No query was too much trouble. I was a bit 'worried mother hen' at times, and was never left feeling anything other than completely confident that every care was being taken of my dog and her needs. She arrived at her destination wagging, happy, and full of beans.”

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Posted 4 years ago

Thank you Karen for the kind review! So glad you and your pup are happy and enjoying your new home! Stay safe and healthy : )

Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews