Name: Hughes Direct
Address: Hughes Electrical Direct, 259 Felixstowe Road, Ipswich, Suffolk
Rating: 1.89

“Never had a bad word to say until now, our washing maching rented by Hughes was in use and the glass broke on a cycle. When we went to empty we found it and had water and glass everywhere. Lucky it was in a back room with old flooring with concrete underneath, so after calling them and admittidly they was good and got a new one to be delivered in only two days, but then discovered my daughters clothes had holes in them from where it had continued to go around the cycle. I put in a claim for the receipts I could find but all I get back is a letter saying they believe it was done via a foreign object in the machine or before. I am disgusted because I am no liar and nothing was in the machine but the clothes as normal. I feel it just a normal case of they say anything to get out of paying out. Obviously a manufacturing problem with the glass not being stable as have had it over a year but their responsibilty still. I used to have only good things to say about them but am totally disgusted with the way the head office have been towards this. Be warned if you ever use them and have to claim. In reply to your comment I have been in contact with Director. After being told I could only claim for the stuff I had receipts for I found all the reciepts as I keep and even scan my receipts for everything. I sent them at the start and still got told it was a foreing object. I complained and got offered a much smaller amount. It is not a game, we pay extra for insurance when renting so you tell me what is the point when all we get is an excuse. Why should we pay when every excuse is made for them not to pay out. Sorry but I have cancelled my stuff and will never use again. I find it shameful that we are treated this way. I find it just pure greed. I have now bought outright after working out that the money I spend renting is much higher that buying them and even added monthly insurance on my products that even covers me for accidental damage. Will never rent from them again as works out much more when I could but outright each year and have decent cover. You loss Hughes.”

Helpful Report

Posted 4 years ago

“Never had a bad word to say until now, our washing maching rented by Hughes was in use and the glass broke on a cycle. When we went to empty we found it and had water and glass everywhere. Lucky it was in a back room with old flooring with concrete underneath, so after calling them and admittidly they was good and got a new one to be delivered in only two days, but then discovered my daughters clothes had holes in them from where it had continued to go around the cycle. I put in a claim for the receipts I could find but all I get back is a letter saying they believe it was done via a foreign object in the machine or before. I am disgusted because I am no liar and nothing was in the machine but the clothes as normal. I feel it just a normal case of they say anything to get out of paying out. Obviously a manufacturing problem with the glass not being stable as have had it over a year but their responsibilty still. I used to have only good things to say about them but am totally disgusted with the way the head office have been towards this. Be warned if you ever use them and have to claim.”

Helpful Report

Posted 4 years ago

“Never had a bad word to say until now, our washing maching rented by Hughes was in use and the glass broke on a cycle. When we went to empty we found it and had water and glass everywhere. Lucky it was in a back room with old flooring with concrete underneath, so after calling them and admittidly they was good and got a new one to be delivered in only two days, but then discovered my daughters clothes had holes in them from where it had continued to go around the cycle. I put in a claim for the receipts I could find but all I get back is a letter saying they believe it was done via a foreign object in the machine or before. I am disgusted because I am no liar and nothing was in the machine but the clothes as normal. I feel it just a normal case of they say anything to get out of paying out. Obviously a manufacturing problem with the glass not being stable as have had it over a year but their responsibilty still. I used to have only good things to say about them but am totally disgusted with the way the head office have been towards this. Be warned if you ever use them and have to claim.”

Helpful Report

Posted 4 years ago

“Ordered a TV off them and it arrived smashed to pieces. Called them up and was told a new one would be sent and someone would be here to collect the damaged one. Then I receive an email saying they are out of stock so a refund will have to suffice. Twice I’ve been lied about what day the driver is coming to collect damaged tv. No sympathy or care for the customer/situation and terrible customer service. Wouldn’t recommend to anyone. This would’ve been resolved had I have bought from somewhere reputable like Argos, Curry’s etc. Avoid Hughes direct”

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Posted 4 years ago

“Bought freezer got dropped off before I turned round drivers vanished unwrapped it a indent in phoned Hughes up sent a photo said no freezer left no transport to pick up said am isolated in because 72 year old said I was getting a deliver needed it offered £10 off Colin didn’t have any option they couldn’t care less bad company &staff”

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Posted 4 years ago

“Terrible customer services. Had a new machine come only 6days ago. Hughes customer services denied installing, when they did. Refusing to exchange when hoover have given an uplift number to be replaced. Its hell speaking to the customer services team, they actually are off the mark and go to irrelevant things. Plz never ever buy from this firm . They are horrendous”

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Posted 4 years ago

“Terrible customer service from Hughes in Stowmarket, bought a washing machine, when the delivery men turned up to fit it (late), they wouldn’t install as it was located in a bathroom, information I had told the sales person in the shop. I complained to the customer service team who responded saying that the sales person denied having been told the location where the machine was being installed and wouldn’t accept my complaint, despite having a witness to the whole conversation. I have since bought a washing machine from another company and had it connected up by an electrician who advised that I had all the correct fuses for its location and had no issues at all. (it was also cheaper than Hughes) I have always tried to support local businesses but will never buy anything from Hughes again.”

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Posted 4 years ago

“Look for a tv found them the best price order one day here the next Very good service”

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Posted 4 years ago

“Great prices, excellent service and the back up of very knowledgeable store staff if you need to see product before ordering.”

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Posted 4 years ago

“I bought a panasonic tv from hughesdirect on their ebay shop two months later its faulty and a return has been declined! save your money and go somewhere else as they are out and out daylight robbers. The wheel will turn and one day they will get theirs.”

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Posted 4 years ago

“Outstanding customer services. Stupidly I ordered a washing machine that was too big for the depth we had. Hughes helped with the return using their crew and delivered another smaller machine. Very pleasant delivery men from the shop too which makes a change! Recommended”

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Posted 4 years ago

“Will never use these again after an appalling after sales experience. We always like to use local smaller companies but sadly after our recent disappointing experience we shall never set foot into a Hughes again. This was their Beccles branch and we hope anyone looking to use them think twice and go elsewhere. They may as well have said "we have your money now so f**k off."”

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Posted 4 years ago

“Bought two laptops for my flatmates. Price was 553.98 GBP per laptop and I got charged for them. I received the order confirmation and waited two days for the laptops. I phoned up to ask for tracking information and it turns out that my orders were cancelled (without any notification) because "security check failed", when my credit card issuer approved the transaction. When I asked to pay over phone with another card I was told I will have to order them online. Ok, sure, I went online and boom - price was different (around 630 GBP). I suppose somebody priced the laptop wrongly, and that's fine if that's the case, but it would have been appreciated if they told me the real reason for not sending the laptops. Woud NOT recommend!”

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Posted 5 years ago

“do not BUY from this company - they have no empathy and NEIL DUNCAN is a rude arrogant man who has insulted my mum who has been diagnosed with Dementia - chasing over £200 pound for a fridge that is worth £100 and my mum has already paid over £300 for its disgusting, Do the honorable thing HUGHES!”

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Posted 5 years ago

“Always great service, been going here for years, their prices have always been really good. I spotted some of the negative reviews on here, they don't even sell on Ebay? so I'm not sure if some of the reviewers have confused the company? Good prices, good service, I have never had reason to complain.”

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Posted 5 years ago

“Beyond appalling customer service. I was told to email my complaint to their sales department for a purchase made through eBay. I subsequently received several emails from some jobsworth called david telling me to direct my complaint elsewhere. Think very carefully before making a purchase through this company.”

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Posted 5 years ago

“I have VERY MIXED FEELINGS....!!!! On opening my Free-view Recorder I found the Recorder box!! Remote control! & Power supply!! unpacked and the packing dumped in the bottom of the box. The batteries were also already installed in the Remote Control. It was perfectly obvious it was "Used & Secondhand". This was a very upsetting experience for a 85 year old. I immediately contacted Hughes. Customer Service Agent Sarah was extremely helpful, and arranged for my recorder to be exchanged, which was done 2 days later. So its been a distressing & upsetting experience. But it was sorted out in the end. I am being generous by giving a rating of 2 STARS...!!!.”

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Posted 5 years ago

“This is the shocking reply from the… This is the shocking reply from the director of Hughes following my continued Complaint my mum has dementia and she has been paying more money for an item that is cheaper brand new ! I contacted 02 to cancel my mums mobile phone contract which he had not used for 18 months and they apologised about my mums illness - nothing from this disgraceful director - would he treat his own mum like this ? Dear Mr Burton, I write further to your email dated 2nd September 2019 and our previous correspondence. Please refer to my letter dated 18th June which fully explains my final position in this matter. Yours sincerely, Neil Duncan | Director Hughes Electrical, Mobbs Way, Lowestoft, Suffolk, NR32 3AL”

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Posted 5 years ago

“Appalling service with the elderly Once again. Shocking service from Hughes my mum has dementia and has been paying via direct debit more than the value of the goods - whilst in the process of obtaining power of attorney - they still chase us for outstanding money that is more than the value of the goods brand new which my mum has had for two years - they have breached data protection several times - then backtrack - and there director nigel does not have the decencey to reply to request for a phone call - morally this company is appalling ! And should be ashamed of themselves - it’s stressful enough having to deal with my mums illness”

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Posted 5 years ago

“Went into redditch Hughes today and was serviced by a man called Mick he was really helpful kind and informative.. highly recommended 😀”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours

Hughes Direct Reviews