IconByDesign Reviews

Name: IconByDesign
Address: 9907 E Bell Road, Suite 110, Scottsdale, AZ
Rating: 4.80

4.8 Rating 351 Reviews

94 %

of reviewers recommend IconByDesign

4.8

Based on 351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About IconByDesign:

IconByDesign was founded by a father and son. We are the fourth and fifth generations in our family to work in the furniture industry. We are committed to designing and crafting easy living furniture that brings calm into your world. We’ve always believed in the tradition of quality and that true success comes from our people, who we consider our family.

Our mission, by design

Our promise to you is that we will deliver high quality contemporary furniture that is designed for a modern, easy and relaxed way of life.

We do that through our unique design, craftsmanship, value and service delivery. Each aspect has been, very deliberately, designed to bring you a simple and satisfying experience of buying furniture you’ll love online.

Visit Website

Phone:

888 411 5487

Email:

Care@IconByDesign.com

Write Your review

Tell us how IconByDesign made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

IconByDesign 5 star review on 12th October 2024

391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love our new table, it’s beautiful, well made and sturdy. Great quality product. If you have space I definitely recommend the 78” version. Thank you IconByDesign and thank you Adam for all your help.”

Helpful Report

“I really like my new chairs and they are super comfortable. The service at the showroom was great. Also, I think they need a specific job of someone doing quality control, with a good eye. I'm putting oil on the areas that didn't get hit by the light verathane the rest of the chairs seem to have. Some bits at the bottom of the legs were rough/dry/littls splintery and had no coating, near where the chair meets the back, some are requiring sanding and again, a lot of oil. Overall, this is easy for me to do. But I should absolutely not be doing this with brand new chairs.They look beautiful with my table and I love the design. Quality control with a discerning eye is needed by the company”

Helpful Report

“From ordering to delivery, great customer service. The table and chairs are beautiful. Simple, elegant and so comfortable. We love it!”

Helpful Report

“We snuggled up in our new Olivia Love Seat,last night ,in our Vermont home. LOVE is the correct name for this lovely fabric cushioned sofa.Like a welcome hug a anytime of day!”

Helpful Report

“Adam was incredibly helpful throughout the process of purchasing a new bed. His thoughtful approach to design and prompt replies while trouble shooting shipping are standouts, but really the whole experience was great.”

Helpful Report

“The customer service and delivery experience were impeccable, and I love the values, design approach and aesthetics of their products.”

Helpful Report

“I met the father/son team in HD Buttercup while visiting my son in LA. A knowledgeable team. Courteous and interested in quality design.”

Helpful Report

“My bed was delivered on time and as ordered. It was assembled professionally and I'm happy with the results. After I placed my order and the bed was about to be scheduled for delivery, I requested that it be kept in storage and that the delivery date be left open. My request was accommodated and the bed was eventually shipped at my convenience. My point is that Icon was easy to work with and flexible. I now have my bed and all in all, it was a pleasant and stress free experience. I would buy from them again without hesitation. Wishing all of you at Icon, continued success, Mervin”

Helpful Report

“I ordered the Magnus dining room and coffee tables. Both are well-made, easy to put together, and look great. Will be enjoying them for years to come.”

Helpful Report

“I was very happy with my IconbyDesign order and delivery. It is always nerve racking to buy some expensive on-line just based on pictures. I took the leap of faith and I was not disappointed. The delivery process was also excellent with timely updates and competent delivery men.”

IconByDesign 5 star review on 5th November 2023

Helpful Report

“Just don't waste your time or money. Madenin China and comes damaged. And they'll reference their defective policy even though the table is clearly damaged. Just don't buy.”

Helpful Report

“We got chairs two months ago . Vary low quality. The only area ithat is smooth is sitting area,the rest feels rough ( not finished) .I got splinter into my palm from one of the chair that is chipped . The company does not care . Also looks like there is no warranty. .”

Helpful Report

“I received my Olivia extension table today. The table itself is beautiful and well built. However, the extension leaf was not packaged well. It was GLUED into its carry bag and when taken out, it has glue and fabric stuck onto it. I tried to remove it but it DOES NOT come off. This makes the extension leaf looks moldy. I have reached out to the company but has not heard back.”

Helpful Report

“We bought four of the magnus dining chairs in midnight blue and love them! Super comfortable and stylish. Sturdy too.”

Helpful Report

“Very good service.”

Helpful Report

“My chairs and nightstand are beautifully made! Simplicity is elegance! Thank you!!”

Helpful Report

“It’s beautiful and sturdy. Two of the table legs have a bit scratching, but the staff says they are going to change two new legs. During the buying and shipping process, I can always contact them via email, and they reply quickly. It’s a good buying experience.”

IconByDesign 5 star review on 19th September 2023

Helpful Report

“I love the design. The style is great. My only concern is that the fabric is already pilling after 3 weeks of use. I don’t see the covers lasting a long time.”

Helpful Report

“I recently received my delivery of a dining set and I cannot express enough how disappointed I am in the quality of the furniture and the total lack of customer service from the owners of this company. I contacted the company within 24 hours of the delivery and expressed concerns that the table did not close properly when the extension leaf was in place. You could see right down to the floor from the gap where the table came together. I sent photos showing the gap and placed over 4 sheets of paper to show how open the gap was. It appeared that the leaf had been sanded or repaired and I was told that it was normal to have some imperfections because the product is made by hand. Adam Light (Owner) told me that they do not make money off returns and I have would to pay the delivery fee as well as the return delivery fee. I have never seen a company make it so difficult to return a defective piece of furniture and charge to do so. Adam initially told me that the delivery fee was $500.00 but when I called the company that delivered, they told me the actual cost was $290.00, not sure if Adam was just trying to pad the numbers a little and refund less money. Adam also felt it necessary to tell me the following.... "I will need to disagree with your concerns regarding the quality of the table." The level of service from this company is extremely poor, they have no regard for the customer's concerns and are not willing to help when issues arise. If you are considering buying furniture I would tell you buyer beware. Please be aware of this company's return policy before making a purchase.”

Helpful Report

“Magnus table and chairs are excellent. Customer service and delivery services were outstanding. Highly recommend Icon by Design.”

Helpful Report

IconByDesign is rated 4.8 based on 351 reviews