Ideal World Reviews

1.5 Rating 380 Reviews

12 %

of reviewers recommend Ideal World

Company Reviews

Questions

Metrics

1.5

Based on 380 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How do I contact Ideal World?

Helpful Report

(2 weeks ago)

You can contact Ideal World by Live Chat, Email and Telephone.

Helpful Report

(2 weeks ago)

36.84%

Industry Average

“ Customer service methods of addressing refunds ridiculous. Answer to message about refund sparks a case number as a reference. Any further messages about refunds prompt more case numbers or even conflicting replies which say refunds have been made - will be made - item has not been received in the company -. It does not help speaking to a member of staff or trying 'chat with someone' - nobody there! ”

- Anonymous

“ The service is appalling I ordered shoes on 16/8/24 still waiting? They keep saying can’t cancel as at final stages I won’t be buying off them again there stuff is not like old idealworld it’s the same old things week after weeks ”

- Isobel

“ Idealworld since returning to trading, sells nothing worth buying. Before insolvency l bought lots of useful products from Idealworld, since their return to trading there is nothing worth buying . Customer service is appalling, Buyers beware. Mrs C. ”

- Anonymous

Ideal World Reviews

Customer Service - Bad