Ideal World Reviews

1.6 Rating 368 Reviews

12 %

of reviewers recommend Ideal World

Company Reviews

Questions

Metrics

1.6

Based on 368 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How is Ideal World returns process?

Helpful Report

(3 weeks ago)

Greater than 81% of reviewers feedback is Ideal World returns process could be better.

Helpful Report

(3 weeks ago)

0.00%

Industry Average

“ Bought a firetrap Mens jacket in October after 3times zipping up the jacket the zip is faulty got a ten pound voucher to compensate for a £50 pound jacket as it is five days after returns policy. Disgusted with the quality do not buy ”

- Anonymous

“ Quick To take your money slow in returns. ”

- Penny Shatford

“ Bengaline superstrech Cropped Trousers. Get the size right! Size Medium measures 27 inches which is a size 10 not 28-31 as quoted on the website. The longer bengaline are the correct measurements for size medium. Check before sending to customers. I will contact customer services to get a postal refund as there s no label for free Asda returns either! Very poor and disappointing service! ”

- Cinzia Patrignani-Press

Ideal World Reviews

Returns - Difficult