Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service Houston had to wait in customer service forever-not going back ever spent $5000... never again”

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Posted 7 years ago

“The products I chose were robust and easily built up. The instructions very easy to follow. The store itself I do not like because if you do not want to pay a lot of money you need to gather the goods yourself! Not so good if like me you have no sense of direction!”

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Posted 7 years ago

“Assistance in store by salespeople was 10. And that's where it stopped. I spent$ 400.00 to have a closet (s) assembled. Scheduled for 19 Oct 2017. No show Received a call saying they would be late at 1300. At 1500 another call still later. 1700. They call stated they would be there by 1930. Unacceptable. Reschedule for Monday no show. Reschedule for Wed no show no call. No contact what so ever. Call the IKEA laberyth and after doing the big box store phone shuffle. I talked to a sub-magager. Who as with all the others said he would "look" into it. This is not satisfactory. It so far has cost 3 days of my time a value of more than $600.00 This is beyond by far THE WORST service I have ever run across. My recommendation is for people to shop else where. In the future. I know I will.”

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Posted 7 years ago

“Damien in the bedroom section of Ikea's Springwood Qld store provided the BEST service. I was looking for a King bed configuration for an odd shaped room, with the potential to split it in two when young grandchildren were staying. A possibility was purchasing 2 singles and having them together when our own friends were staying, with the use of straps that Ikea stock, and covering the mattresses with one of Ikea's good mattress pads so adult guests would not realise it was 2 beds. Damien gave advice on better designs, comfort factor and costs. I then came away with lots of measurements and now plan to revisit the store to make a few purchases, including a chest of drawers. I was just so grateful for Darren's time, his knowledge, and very customer oriented personality.”

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Posted 7 years ago

“Love the ikea experience - ordered on line and was delivered on time and on the day I wanted so thank you xx”

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Posted 7 years ago

“Affordable and enjoyable”

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Posted 7 years ago

“I like Ikea products, and delivery service was great, they keep us updated about time of arrival.”

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Posted 7 years ago

“Very poor customer service. The salesman ran away when he sees a customer needing help. Shouted him down, ordered signed some fine print in order to have it delivered and installed. Installers did a poor job, installed so the units did not line up. Installer said it was my floor, he left, I took a level to my floor, the floor was exactly level. I realized then that the installer lied to me. Calling IKEA is a nightmare, as you will be on hold 20 minutes minimum. I was transferred several times with 1 1/2 hour on phone. The units cannot be cut to fit my baseboard, so if your baseboard is night than 3", don't have them install, because it won't fit together. This should be told verbally upfront at purchase! Returning is an option with a loss of delivery and picking fees. And then they wanted more money to pick it up again! Not my fault! Very poor company!”

Ikea 1 star review on 26th September 2017

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Posted 7 years ago

“Bad experience, I bought a big wardrobe with a mirror door so was super heavy. After i and my wife have installed it , when we opened the doors the whole wardrobe fall down on us , so my wife got hurt, it was about to kill my two years daughter. The funny that was a hardware to attached to the wall without screws. The package had everything beside the most important part which is the safety. I called customer service to tell them about what happened , then they did send me the same hardware with noooo screws again. Very very poor customer service. Never again buying anything from ikea store .”

Helpful Report

Posted 7 years ago

“The delivery of our order (our new, urgently-needed wardrobe) was originally due on 19 September between 12:30 pm and 4:30 pm. An assembly (performed by a third party, but arranged for by IKEA) was scheduled for the next day. The delivery was delayed with a text giving no explanation whatsoever, just "your IKEA order is now set for delivery on 21 Sep." I called demanding an explanation and I was told there was a warehouse issue. That's fair enough, but 1) IKEA didn't call me me to agree on a suitable new delivery date, 2) IKEA didn't bother contacting the assembly company - and suggested I had to do it! After a surreal conversation with one of their representatives, I managed to reschedule a delivery for yesterday (Saturday 23) and an assembly for today (Sunday 24). I even got a text confirming the delivery for Saturday 23. But they didn't show up. Exactly, a delivery NO-SHOW! I called them demanding an explanation and a kind, but completely clueless woman told me the order was "lost". I managed to reschedule for Tuesday 26 but 1) they didn't tell me the time they will come (not even morning/afternoon/evening); 2) it is a very inconvenient day for me - as my wife will need to stay home and she had planned otherwise; 3) it is unclear to me whether the assembly company was promptly informed or not, and when exactly they will come to build the wardrobe. This is ludicrous and I urge you not to bother with these clueless and incompetent bunch. By the way, the idea of offering "assembly service" but in fact relying on a third party coming on some day after the delivery is silly, as it makes scheduling and rescheduling a nightmare, obviously. These people simply aren't capable of running this business.”

Helpful Report

Posted 7 years ago

“Everything is wrong with IKEA. - Poor customer service (long wait time) - Takes 10 - 30 min to get a representative to start talking to you - Takes 1 hour to figure out what's wrong with your order - Doesn't tell you about the case number you can refer to - Doesn't send you confirmation number for order - Wants you to travel in store when they can't solve your problem because they don't know what's going on - Inconsistent system information - Unhelpful employees - Employees that don't know their company policy nor how to actually assemble/fix stuff from the store In short, this company don't know what they are doing and hence their poor customer service. Their only good points would be their cheaper prices as it is a chain store. However, aside from what they have as a catalog, the shipping company and etc don't have any relationship with the company itself. Whatever the company is doing, they can only satisfy their unsatisfied customers with gift cards they refund back to the customers. They aren't able to provide any other helpful resources nor information they have on hand because they don't have anything. If it wasn't for that I had already order stuff there and need to wait for the remaining stuff to be delivered to me, I wouldn't still be having correlations with this company. So much disappointment and discontent. I have never had to get so frustrated or emotional over stuff. Money is no longer the problem but instead how much time they are wasting with the customer service. Don't ever order anything where you require delivery or having to come in contact with their employees.”

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Posted 7 years ago

“Great prices, however postage a little steep and not quick either.”

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Posted 7 years ago

“i never ever recommend IKEA to anyone as i believe very very poor customer service and alsooo the main things their product!!! i have no idea why people still interested to this poor company!!!! 1. quality: the most poor material in the world 2. product policy and guarantee they proud of it ,, did you know if you have product from them , if still its their product failure you need to wait 40 day to they send email address!!1 joking do not tell me this. yes thats true.”

Helpful Report

Posted 7 years ago

“I ordered an item on 9/2/17 and received an email stating my lamp would arrive on 9/13/17. I called when my lamp didn't arrive and was told that it had been back ordered. The new delivery date would be 9/21/17 and it would be delivered by FedEx. I call again on 9/21/17 for a tracking number and they stated that the date they had given me was just a preliminary date and that the product had not yet been received by FedEx. Once it's received, a tracking number will be generated and should arrive by 10/2/17. If I knew that it would have taken a month to get this lamp, I would've paid more and bought it from a different source.”

Ikea 1 star review on 21st September 2017

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Posted 7 years ago

“I placed an order a online order on the 31Aug through Ikea.ca. The info provided at that time says delivery for 13Sep. This is great! I am leaving to go away for the 22Sep. Shouldnt be a problem at all....OH BUT WAIT!! Now 2 weeks later my items have not even shipped, apparently its coming from the states and there is no guarantee when I might see it. Oh ya my packages can be left on my door step with no signature while I am gone on holidays for 2 weeks. What are the chances that it is sitting there when I return?? Oh ya I can cancel but I wont get my shipping charges back on the items even though they havent even left the warehouse in the USA. NO REAL SUPPORT HERE FROM YOUR SUPPORT TEAM. TOTALLY UNIMPRESSED WITH MY FIRST ONLINE SHIPMENT FROM IKEA...PROBABLY MY LAST UNLESS THIS HAS A HAPPY ENDING”

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Posted 7 years ago

“Normally we get good stuff from IKEA but the EKET units are a pile of garbage that fall apart when you are putting them together, very disappointed”

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Posted 7 years ago

“We had dinner there, ordered 4 entrees, 2 desserts and 1 bag of Swedish fish. Checked out and ate our dinner, tossed the receipt when returned the tray. We thought the Swedish fish was charged in restaurant. When checked out our stuff 2 hours late, the checkout clerk asked if we had paid for the Swedish fish, we said yes we did, but she looked like "really ". My girls and i all thought we were charged at restaurant. She asked us to provide receipt. Unfortunately, i tossed as i always did. Since I couldn't provide receipt, i didnt want to wast my time argue, i asked her to go ahead and charge it. If a food item was placed in restaurant and we had a bag as we went through the line and paid for our meal, is it unreasonable we assume we paid for it. We opened it and started to eat the candy after we finish our meal, if we had finish the candy during a 2 hour shopping there, the company would loose money!”

Helpful Report

Posted 7 years ago

“value for money”

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Posted 7 years ago

“As always, IKEA provides good value products and you can rely on their quality. I'm very happy with my order, which all were true to description and easy enough to assemble. The only downsides were that I couldn't get a few products as they were not available online, as well as the relatively long delivery time (around 2 weeks for me).”

Helpful Report

Posted 7 years ago

“I drove 1 hour to their store to buy an item that their website said was in stock. Could not find the item so I asked somebody to help me locate it. They said that they didn't have it in stock. I went home and checked online again thinking I had made a mistake. Their online site again said that they had 7 in stock at my store. I called customer service who also confirmed on their computer system that the item was in stock. I asked them to call the store to check and when they did the store said that they didn't have any in stock. I asked them to ship me one from their online store and waive the shipping charge since I drove all the way out there only to find that their system was incorrectly stating that the item was in stock. They refused to do so. I WILL NEVER SHOP AT IKEA AGAIN.”

Helpful Report

Posted 7 years ago

Ikea is rated 1.5 based on 1,601 reviews