Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got 6 different Emails from Manuel Harvy at CRST, the place that delivers for them, and they never showed... in the meantime I am out almost $1500 in lost wages from the days off I missed waiting for them and have to go find another piece to fill the spot I was buying IKEA for I WILL NEVER BUY FROM THESE PEOPLE EVER AGAIN !!!!!”

Helpful Report

Posted 3 years ago

“The worst customer service I have ever experienced. I don't say this lightly they have been totally useless other than one employee who helped us design our kitchen and even then we are a year down the line with no kitchen and he is powerless to help. Contact with them is non existent have spoken to a Manager after over an hours wait on the line on a couple of occasions and then nothing comes from it with no follow up contact. I have sent numerous emails with details that get ignored and have received nothing back from my email of complaint what's so ever. One would think communication would be key to a trusted company. To say we are frustrated is an understatement.”

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Posted 3 years ago

“I ordered the Alexa file, which does not accommodate standard U.S. hanging files. The display unit did not include the IKEA hanging files to show me what I needed to buy. And of course, the files are current out of stock and I live 45 miles away from the store.”

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Posted 3 years ago

“Really unhelpful customer service. Their return system doesn't work and they are not willing to even send a barcode, which should be in the email they send, but isn't. Now I'm stuck with faulty goods.”

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Posted 3 years ago

“One of the biggest brand with worst customer services, they sent 3 brown drawers and 3 white drawers instead of All white and later asked third party to come and dismantle the half product which was installed before unpacking the brown drawers. They took months and finally I have to come personally for replacement and still there is no cooperation.....pathetic services.”

Helpful Report

Posted 3 years ago

“I ordered a shelf unit and 5 inserts delivered. The inserts were delivered, but the shelf unit was not. I called Ikea to be told that the item was backordered. No one called or emailed to tell me this. The rep told me they don't notify customers anymore. They don't know when it will be in stock. Obviously the inserts are useless without the shelf. It will take 2 weeks to get my money back. BEWARE - when you order online, it does not come from your local store, even though the order process makes it seem like it does. Just because it is available in your store does not mean it is available in the distribution center. What a waste of time.”

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Posted 3 years ago

“Go to hell Ikea! I was waiting for a Linnmon table top replacement for 2 months and twice they got my hopes up that it will be delivered but they cancelled twice and was refunded. I tried to order it again only but these fuckers want me to pay a $129 delivery fee for a $8.99 item! Go To Hell Ikea!!”

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Posted 3 years ago

“If I could rate 0 star I would. I had a warranty case that was approved online. When I finally returned the item. They had the item in the store for three weeks with no resolution. When I finally spoke to some one they mentioned they have been trying the reach me on a different number. Yet they had my email and could have sent me an email. They are totally unfair because they took the item and refuse to supply the replacement.”

Helpful Report

Posted 3 years ago

“Not responsible! customer service is awful! Not Delivery on time 😩😩😩”

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Posted 3 years ago

“If I could give it 0 stars I would. Don’t waste your money with this place been waiting for my delivery for a month and a half .I order my stuff on June 26th and they said it would be deliver on July 30, so I waited they said it was on the truck 9 stops away, never made it , they change it for the August 1, they said should arrive is 20 stops away they change the date for t August 3, they said truck broke down that is bs , so they changed it again for today August 13th no call or email just kept me waiting again. My husband called customer service the lady was very polite but again she didn’t know when I will be getting my delivery. What I don’t understand is as soon as you purchase something they take your money and yet they know you are not getting your merchandise any time soon .WORST COMPANY EVER. Now let’s see how long to get my refund. Pay a little more somewhere else at least you now you will be getting your merchandise.”

Helpful Report

Posted 3 years ago

“Would not give a single star, except in order to vent, I am forced to give at least one. ikea does not deserve any stars imho. Grillo pan is cheap a8i49 junk do not order it. Teflon coating peeling off making it extremely dangerous to use. Took three phone calls, more than 45 mins on hold - then abruptly disconnected without speaking w/human. Are there any humans that work at ikea customer no-service?? Finally got thru on live chat-took hours of trying. Prince was useless, even with as much info as I could give him, he was incapable or unwilling to look up an order via name, address, phone, email ... are you kidding me. What kind of low budget company is this that csr cannot find an order using a customer name? For 15 minutes I begged Prince to get a supervisor involved; he reluctantly got Anvish to help. Anvish made me go thru the same agonizing questions as Prince, it was worse than pulling teeth with out medication!!!!!!! The goal was to be as annoying and obtuse as possible and both Anvish and Prince get the award for that one. Finally, after almost 90 minutes of hair pulling, gut wrenching, excruciating back and forth repetitive chat, Anvish agreed that a credit would be issued. BUT, he could not provide proof via email, could only give a case number that may or may not be legit and it would take 7 to 14 business days ( meaning in real time it would be 3 weeks ) If ikea is so inept that they are unable or unwilling to process a customer refund in a timely manner, they should shut their doors. I for one will never spend another penny with them and will let any and all know the corporate policy on refunds is to hold you hostage on the chat for as long as you will tolerate it and to hang up on you multiple times on the customer no-service line hoping you just give up. Shame on you ikea, you need me, I do not need you!!!!!!!”

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Posted 3 years ago

“on hold 30 minutes”

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Posted 3 years ago

“I am a 99% online shopper. I have frequently made purchase and returned items to other stores with no problem. However, that is not true with Ikea. First off, they do not provide free return shipping. After paying $17.00 to return the items to the closet store near me, and waiting 2 weeks, I called customer service, waiting 10 minutes to talk to representative. I was then informed, that even though my package was delivered 2 weeks earlier, it wasn't processed until 2 days ago because they had "other returns. Now I have to wait up to another 14 days from now for my refund. All in all , it will take about a month when other sites take days. My advice, only order from Ikea if you're positive you are going to keep it. Very disappointed and will not be ordering from them again!”

Helpful Report

Posted 3 years ago

“I placed an order and when the order didn't come, I checked the order status and saw that it was supposed to be delivered a week and a half later. When that second date came and went with no delivery, I checked my order status again and saw that it had not even been shipped! When I finally reached a customer service rep, they told me that the items were backordered with no anticipated date of deliver!! I cannot believe that a company could do that to a customer without some form of communication/compensation!!”

Helpful Report

Posted 3 years ago

“Bought 2 sofas minus armrests as they were not in stock on 19th July from Perth. Told armrests would be in in a few days. Rang up the stock check line every day to be told it was arriving the following day for 2 weeks. Spent over 10 hours on the phone chasing up. Got told this morning that shipment is not sure to arrive for another 4 weeks! stock in all other stores, but will not send. Can send from Sydney warehouse but will now arrive for 4 weeks anyway! Lachlan the manager would not contact anyone else to speed up delivery. Crazy system that you cannot order out of stock items or even be told an accurate date for when they would be in stock again! Will not be purchasing anything else from Ikea again.”

Helpful Report

Posted 3 years ago

“Constant delays, inaccurate emails and constant revisions to back ordered items. Most of the staff are great! If only their reliability was as good as the people who work there.”

Helpful Report

Posted 3 years ago

“WAITING 30 DAYS FOR DEFECTIVE PARTS AND MISSING SCREWS TO BE SUPPLIES”

Helpful Report

Posted 3 years ago

“purchased am armchair and sofa. Firstly, the armchair was not received upon collected, but when returning to the store to address the situation, I was basically treated like a criminal, staff were rude, I could hear their derogatory conversation about me, and ultimately had to purchase another one! However, if security had taken the time to look clearly at the images of me receiving the order, instead of tracing my steps through the store that day, it would have been very clear to see on the security footage that the number of packages on the trolley’s given to me that the armchair is missing. Secondly, when constructing the sofa there were no fixings to fit the armrests in place. Upon phoning customer services we were informed that the said fixings are out of stock in the whole of the UK. As far as I am aware we have been sold an item that is not fit for it’s intended purpose and Ikea are in breach of their contract.”

Helpful Report

Posted 3 years ago

“Ikea’s online ordering process creates problems. In my case, I ordered a bookcase. I had to complete sale before I could learn when the delivery date was. When their delivery date didn’t work for me, I followed links to reschedule. For some reason, no matter how quickly I type and click, the Rescheduler keeps saying Session Timed Out. How can it time out after 12-13 seconds? The web process is dysfunctional and creates problems which you then have to spend time trying to solve.”

Helpful Report

Posted 3 years ago

“one of the worst companies to deal… one of the worst companies to deal with. I ordered a bed from them which arrived damaged. when trying to order a replacement I was kept on hold (phoneing is the only way to contact them email chat etc not available.) for over 30mins on three occaisions costing me around 6 pounds in bills. A replacement was finally ordered and waiting on the day for 12 hours found that the order had been cancelled without reason or notyfing me. As a first time customer I will NEVER use this wretched compay again; and would advise everyone to steer clear of them.”

Helpful Report

Posted 3 years ago

Ikea is rated 1.5 based on 1,601 reviews