Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT ORDER. Absolutely shocking. We paid £40 for delivery on a saturday and it never turned up with no notice. We stayed in all day and cancelled plans to accommodate for it. We werent offered any refund for the FORTY pounds delivery. All we were offered was a £20 voucher. Why would we ever order from here again with such a shocking delivery service? Their excuse was that 1 item out of the order wasnt in stock. So they didnt bother? No notice? No partial delivery with a refund? We werent able to talk to anybody else at the customer service team as they didnt have the capacity, therefore they seem to be lacking management or supervision too. It shows how much they care about customer service. £40 for an order that never arrived! I cant believe it. And again, 0 communication. It takes 5 minutes to call or text or set up an auto text that somebody at the warehouse could send to let us know that we don’t need go stay in the house 7-7. We couldnt even call customer service on the day as the wait time was over an hour.”

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Posted 1 year ago

“We bought the FRIHETEN Corner sofa-bed with storage from Ikea for Crossrail Cottage - our beautiful serviced apartment in West Ealing, and we are super happy with it. Our guests love how stylish it is. The blue gives our place real a pop of colour! It is also super comfortable, the perfect place to relax and sleep! And the storage is brilliant too. Our guests like to curl up and relax on it after a long day sightseeing in London! Great sofa! Thanks Ikea!”

Helpful Report

Posted 1 year ago

“Placed an order for urgent delivery. Package is split into 2 delivery days, not ideal but okay. Second delivery date comes and the order doesn’t arrive. The Ikea website just says it’s “getting ready”. Ring next day and get loads of apologies and reorganisation for delivery. Delivery day comes and goes and again no delivery. Apparently there was a problem with the vehicle, hmmmm, but that doesn’t explain why I didn’t receive the day before notification that usually comes. Did they mean their vehicle broke down the day before or they are psychics who didn’t send the notification message the day before because they already knew the vehicle would have a problem?? Impressive. Ring again, get loads of empty apologies again. So now my order is apparently going to be delivered 10 days after it was placed - for urgent delivery. As for compensation, after taking 3 working days off as holiday, 2 botched deliveries, and hours spent on the phone I had the choice between receiving £10 back that I paid for urgent delivery OR £30 Ikea gift voucher. I pointed out that I should be refunded the £10 anyway as I had not received urgent delivery, which was agreed, but then I would not be offered any further compensation for my ordeal and my time wasted by ikea. Come on Ikea, If you are already offering me a £30 voucher do you really despise your customers that much that you can’t refund them £10 extra they paid for urgent delivery - that they didn’t get??? Doesn’t seem like very fair customer service to me.”

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Posted 1 year ago

“I couldn't let this pass - what great service we just received from the Richmond store and in particular Armani. This staff member has everything you want in a customer service person and more. She was friendly, effective and a was most helpful. I can only say this level of customer satisfactory is beyond that i would expect thank you”

Helpful Report

Posted 1 year ago

“I express my deep dissatisfaction with my recent experience, which I placed on August 29th, 2023. My initial delivery date was set for September 2nd, 2023; however, a series of unforeseen issues has resulted in significant inconvenience and financial loss. On two separate occasions, the delivery of my order had to be rescheduled due to system errors within IKEA's operations. This sudden cancellation of delivery on both September 2nd and the rescheduled date of September 5th has disrupted my plans and caused me considerable stress and inconvenience. I am very disappointed with Ikea and their customer service.”

Helpful Report

Posted 1 year ago

“Never go with ikea kitchen. I thought I made a best decision to go with Ikea for kitchen. I realize it was such a mistake. It started well with kitchen planning and I got trapped after making 1st order. Got about half of the item delivered. But, was left to believe only one item is missing. Since, I had already demolished existing kitchen, I was ok to have the one missing installed later. I started the installation only to realise there are more and more items missing. So, far I've made 4 trips to ikea which is 60kms away from home to get items as and when they become available. I'm making a trip to US from canada to get another item as the expected of that item in canada is November. If you are unlucky you might not get . So, not taking chances to wait till November. This post is for all those who are thinking to go with ikea kitchen. Ive made multiple calls to ikea and have got no support. Their customer service sucks.Be aware. It's not worth. Don't get trapped like me.”

Helpful Report

Posted 1 year ago

“IKEA promotes an offer of $25 off when you open up an IKEA credit card and make a first purchase of $25+. So I applied for the card many months ago and it took almost 2 months to receive it. I promptly made a $25+ purchase but still have not received the $25 off. I have called several times but the representatives seem to have no knowledge of this offer (which is on their website) and all basically giving me the run-around. So I will be cancelling this card and certainly would not recommend IKEA or their card! Don’t get taken in by their false offers!”

Helpful Report

Posted 1 year ago

“Buying packages with missing parts and then going through hell to get some customer service to get the parts needed. At the store they have no system to find anything, on the phone it's even worse. I'm waiting over 4 weeks now for parts and everyone you talk to has a different answer.”

Helpful Report

Posted 1 year ago

“Ordered online and paid for home delivery. IKEA supplied me with a delivery window of 4 hours (1130-1530) and stated that this would be updated on the day of delivery. Guess what? No update. No delivery. After waiting in all day. To add insult to injury, when I called their comically titled 'Customer Care' number, I was put 'on hold' with the usual grossly distorted music deliberately selected to force the caller to give up and end the call. After 12 minutes That's what I did. These clowns have had their last order from me. I only gave them one star because zero wasn't an option. The inept delivery guys have turned up now at my door at 1630 and when I challenged him as to why he was late, he got all belligerent and defensive, saying one of his vans had broken down. No apology given for the lack of updates, nor the tardiness of their delivery. All in all, a thoroughly disappointing experience.”

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Posted 1 year ago

“Totally useless website designed it seems deliberately not to be helpful. Could not trace my order despite having been paid for by PayPal”

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Posted 1 year ago

“Ikea not valuable for money”

Helpful Report

Posted 1 year ago

“Placed my first order with IKEA, BIG MISTAKE ! I paid 20€ for the delivery of a 600€ order that was supposed to be delivered in 7 days, which is already bad considering that most furniture shops offer free 3-5 day delivery. On the 7th day at 8 AM I receive a call from the courier to let me know that he's about to deliver my parcels, I thought that was right on time. However, few hours later he calls to tell me that they made a mistake and forgot to load my parcels into the van. Inconvenient of course, but mistakes happen and he told me he would come the next day and that was fine. The next day I waited until 4 PM when I received another call from the same guy telling me that my parcels were the only transport to my city and there was no point to come to my address just for me, but they will deliver the next day (again). 2 or 3 hours later I receive another call from IKEA informing me that there was an issue with the dispatch of my order and that I should expect it to arrive in another 6 days. I canceled the order and now I can only hope I'm getting my money back. Their customer service don't care to help you either. Complete garbage, my first and last order, that they couldn't even deliver. Will never in my life order from them again and everytime I meet someone who is considering buying even a single thing from IKEA, I will make sure they change their mind. There's better shops that sell good, quality furniture and actually offers good customer service, go find those shops and stay away from IKEA.”

Helpful Report

Posted 1 year ago

“IKEA costumer services is an absolute JOKE and Sh@t show . I bought 3G worth of cupboards and paid for installation . a month later with daily contact with IKEA customer services , being bullied , lied to , cancelled without notice was informed they are not responsible for the installer canceling or not informing me as the installer they provided paid for by me was a third party and i can deal with them directly . I called every morning to get an update , took days off work to wait from 7-5pm as they could give me a time and WHAT A JOKE . Stay away from IKEAS as there is no care after you have paid . No one from any where local or regional gives a hood about your complaints”

Helpful Report

Posted 1 year ago

“Ikea Vaughan location is absolutely horrible. A word of advice. If you are buying some thing, make sure you were going to keep it! Because the returns at the store take anywhere between 40 to 1 hour! Do not think you can go on your lunch! Imagine I went in a Monday at 4pm and my wait was 40 min for a return. A woman there was waiting an hour she told me. I asked to speak to a manager, and the girl at the desk was extremely rude and said she was the manager and said come back another time??? Seriously that is the way a manager is going to respond? Absolutely disgusting let me tell you one thing like I told the manager it is absolutely unacceptable! I have never ever had to wait more than 40 minutes to return an item at any other store. Needless to say, I will definitely not return to IKEA. This return put a very stale taste in my mouth. DO NOT GO TO VAUGHAN IKEA!!!”

Helpful Report

Posted 1 year ago

“Great products but customer service not good at all. I’ve been waiting for 30 minutes now to get some help to put a wardrobe in my car. Took me 5 mins to get the product and grabbed someone to put it on a trolley but now there are 2 people at the desks and about 25 people waiting. It’s terrible service”

Helpful Report

Posted 1 year ago

“Recently joined ikea family progrsm as they had some discounts for members. However at checkout staff were very rude and did not want to help. They are unconsiderate people and felt very embarassed there. Don’t think will shop there much from now on. Don’t even deserve 1 star”

Helpful Report

Posted 1 year ago

“I ordered some ikea furnitures online and opt for delivery and assembly. My timing for the delivery was 9am to 1pm. At 1:45pm they have not arrive, I called in ikea and informed us that they will reach within 10mins. One hour later they still have not arrive. Only reach my place at 3:45pm!! Was so fed up and the team was even very rude to my mother! They assembled halfway and left the place to say they need to fetch their friend. Brought another friend over after 30 minutes later and they talked very rudely to us! Even though the items was fixed but their service was terrible.”

Helpful Report

Posted 1 year ago

“They deserve no stars,,WORST COMPANY EVER...Zero customer service, cheap, shoddy products. I hope IKEA goes belly up,,they suck”

Helpful Report

Posted 1 year ago

“They opened a case for me and said that it would be resolved in a week. Here we are two months later, and it is still not resolved. Their customer service told me to STOP contacting them for updates, as if there are any, they will contact me. So if there are none, I should just patiently keep waiting till I die.”

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Posted 1 year ago

“THE WORST COMPANY CUSTOMER SERVICES EVER! They don’t answer emails efficiently excuse after excuse No sympathy despite sending a defective bed costing £450 and only offering £60 for the many many flaws and damage!”

Helpful Report

Posted 1 year ago

Ikea is rated 1.5 based on 1,601 reviews