Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

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“Articles arrived on the day they said they would.”

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Posted 7 years ago

“Part missing on a kitchen island. Customer service never followed thru. Had to finally go back to store and get one from a box in stock. Very friendly employees but store not managed well.”

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Posted 7 years ago

“I purchased an item from IKEA and was told by three different cashiers that it was in stock. Only to be told 2 days later that the made an error and not only was the item not in stock, but that it had been discontinued months earlier and no one decided to take the unit off display. And to top it off, they’re ‘attempting’ to issue a refund.”

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Posted 7 years ago

“In theory, Ikea is a great store, if you have a high tolerance for frustration, the patience of Job, and don't mind getting shafted. I bought a beautiful and expensive turkish hemp flat woven rug, was told 'oh, you can find someone in the parking lot to carry it out for you'. Not. But on getting it home, determined it was a) too big and b) too blue. I immediately called customer service to try to initiate return by shipping (coz i live 4-5 hours from store), and was told, 'sorry, you'll have to talk to the store'. But you can't get through to the store. So I bravely paid $150 for return shipping on what was very heavy rug, included copies of receipt and requested refund through my credit card. When I had not received refund 2 weeks later, I called again and was told, 'oh, you have to call to initiate a case, that's why you didn't get refund'. Right. So, case was initiated and I waited another 2 weeks, called again. On hold for 30 minutes, and was then told, 'oh, store does not take unplanned returns, so they've issued a store credit'. WHAAAT?!!! So now, another case number, and another long wait to learn whether they'll grant refund to credit card. Sorry, ikea, you fail.”

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Posted 7 years ago

“Bought a floorlamp with reassurance of getting a bulb easily elsewhere as none were in stock...can’t get one anywhere.”

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Posted 7 years ago

“Worst customer services I have ever dealt with rude and abrupt would never deal with this company again”

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Posted 7 years ago

“Visited Coventry branch as item out of stock in Wednesbury branch but bit of a mix up when we arrived, however it was all sorted out by a member of staff by the name of Allan in the market place area of the store by checkouts, he was amazing and very helpful.”

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Posted 7 years ago

“My order was delivered in time for a small cost. Saved me at least 4 hours time . Perfect”

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Posted 7 years ago

“Spent 3 days waiting at home for a delivery only to find out ikea only put my street address and not my house number. What a joke!”

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Posted 7 years ago

“Ikea customer service would not deserve even half a star but I had to select one star as there is no worst option to select. Our products were delivered damaged. Two days later, replacement products were delivered, also damaged. Each time we had to waste our time waiting at home for the delivery. We were asked to wait another 2 days for another delivery with no assurance that the replacement products won't be damaged. We suggested that we would come to the store , inspect the products, hire a van and take them home ourselves and wanted Ikea to reimburse us for our cost. The customer service manager that we spoke to refused to accept our suggestion. Our only option was to keep waiting for Ikea to deliver the goods and pray that they are not damaged, and if they are, well just keep waiting because no one from Ikea has authority to approve customer reimbursement. Really?”

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Posted 7 years ago

“We are totally disappointed, we are not coming back anymore,!!!!!! my wife purchased some Xmas lights set yesterday October 17, by the time we arrived to home, she realised it is missing the unique wires to be connected, we were to returned it today, but the clerk after talked to her supervisor refused to accept the return, said that even though the wires is missed, the set was on sale therefore it was a final sale, we said the item is useless with out the wires, but she did net understand and refuse gave us our money back.”

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Posted 7 years ago

“Upon purchasing almost $5,000 worth of closets, the installers came without the order form and installed the wrong shelving. My call to IKEA customer service was a nightmare. Nobody answers. They keep advertising to you and tell you how customers are important to them and ask to be patient. I finally dropped the call after waiting for 30 minutes. I am not even sure I was connected to a system that would respond if I has waited. Terrible. You guys should be ashamed of yourselves. This is my last purchase from you !!”

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Posted 7 years ago

“Worst customer service before and after. Poor item labeling for parts that were needed. Left and didn't have all the items that were needed. We live over 6 hours away so it wasn't as if were able to quickly return to grab what was needed. Expensive shipping costs to purchase the item we needed online.”

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Posted 7 years ago

“Worst shopping experience of my life bought bedroom wardrobes height 236cm which fitted in my room fine went to buy the sliding doors for them the top rails make the wardrobes 240cm high 3 cm too big for my room was not told this but was told(when I complained) that there was signs all over the bedroom department telling us this took the doors back got refund checked the bedroom department for these signs there was none just signs saying the doors were 236high got my £420 back and went to b&q and got sliding doors ready built that fit for £250 just as well I have no problem building up wardrobes etc but you would need a degree in astrophysics to build ikeas doors, I had to give ikea a rating of 1 but I wouldn't even give them that”

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Posted 7 years ago

“Their after sales service is outstanding”

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Posted 7 years ago

“Ikea in Paramus nj. I love Ikea's stuff and they're competitively priced. And now for the bad, I waited 15 minutes on line and then it was my turn(so it was technically 20min.) Ridiculous. They have 20 registers(not sure the exact amount) but only 4 were open today at a quarter to 2. I also think that it's badly designed. Its very hard to find stuff and you can't just go in and out. it takes a lot of time to get thru the store. I also needed to walk a quarter of a mile to get to my car whether on my way in or on my way out depending if I parked by the entrance or exit. On the plus side if ur looking to shed lbs you have the right place.”

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Posted 7 years ago

“Products were up to my expectation. Nice exchange and return policy. Helpful staff. Excellent pricing.”

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Posted 7 years ago

“Arrogance has taken down bigger than Ikea. The horrible customer service is no longer a secret!”

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Posted 7 years ago

“Patricia & manuel October 11, 2017 at 5:26 pm Your comment is awaiting moderation. Hi. We purchased for our first time ever in your Florida IKEA store. We thought things went ok. Little did we know they were far from ok. The young lady Roxanne ordered our sofas. We told her three times two of one and one sectional. She even ask us how many of the single sofas and we repeated TWO. So when the delivery of one sofa and one sectional came I was so mad. What the heck. How many times do we say two of the EKTORP sofas. Omg. The. My husband went to the store today afternoon delivery and they blamed us for not double checking her ordering skills. REALLY! Your orders are so confusing and broken down into pieces who would have known. I added 2 sofas for $395 and one for 1299 and then took 15% off. That came to the total we had with the delivery and put together fee so we figured she was correct. What the heck SHE ONLY ORDERRED ONE IT WAS HER MISTAKE AND YOUR STORE BLAMED HER MISTAKE ON US. AND THEN WANTED TO CHARGE US ANOTHER DELIVERY FEE SND PUT TOGETHER FEE. RIDICULOUS. what ever happened to customer service and the customer Is always right. What a horrible first time experience !!!!! What have we learned ….we learned that we cannot trust. Your customer assoc to add or order correctly no matter how many times they ask or how many times we tell them, what we want. Andy we cannot expect any customer service to back us their mistakes and that they will always blame the customers. How about they not blame the customer! When a mistake is made by an employee how about owning it instead of taking it out on the customer !”

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Posted 7 years ago

“The evil company. The worst customer service. They dont care”

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Posted 7 years ago

Ikea is rated 1.5 based on 1,601 reviews