Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,602 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,602 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous // 01/01/2019

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“We have started to plan our kitchen in March 2021 our kitchen been finished April 2022. We do understand it been tricky couple of years with many sets back. However, the service which we have received was beyond poor. Once we have planned our kitchen, we had preinstallation person come in to take measurements. After the installer guy came to have a look at the kitchen and take measurements. I believe it was June 2021 . We were happy to go ahead book installation (at that point was supposed to be September October) Unfortunately we were not able to do so as parts of the kitchen were not available. Once parts become available we were able to book installation date. We been given installation date for January. At that point we were frustrated as it been taken months so we wanted to cancelled the whole order. I called in and asked to cancelled the order the person said they will see what they can do and if they can bring the date forward. When she got back to me she said the order ( whole of the kitchen will be deliver 29th August ) and the installation will happen first week in September . Days to go to September nobody got back to be so I tried to chase up. I got answer it was a mistake and the installation is still happening in January . So I called again to cancelled. Again I was told they will bring the installation forward. So they did to December. The installer guy came . Checked the measurements and said its wrong. How frustrating. Me again trying to contact ikea to sort out the issue. It took several emails once I got an answer. At that stage part of the order was already delivered which wasn't convenient to have a desk top in the small house with a crawling baby . The installation was story on its on. Our breakfast bar was not existing. The long door on one of the cupboard were four half's. Parts of the kitchen and the water tap been poorly fitted. One of the electrical socket is not in working order since the installation. I am not mentioning parts of the order were missing or haven't been added to our order. I contacted customer service several times just to be told they will deal with everything once is finished. Once everything been finished I called up again just to be told I need to fill up feedback form. I filled up feed back form twice, nobody got back to us. I went to the IKEA store two months ago, hoping they be able to help me. Two months later still no answer no sorry for the bad service or money off from the service provided. Which we been told it will happen once everything is finished. If IKEA customer service reading this email I would appreciate if they get in touch with us.”

Helpful Report

Posted 2 years ago

“This review is directed at customer service or lack of! On August 8 2022 I sign up for kitchen cabinet measurement for $79.00. We are going to remodel our winter home, made airline tickets to the tune of $800.00. We made other appointments around the IKEA measurement person. Then we received an e mail notification of no availability for a measurement . We were asked to reschedule at an earlier time which we could not do. Asked for management to contact me and received NO response. I called customer service and was hung up on Two occasions. Well I guess IKEA has plenty of business and doesn’t need our $12,000 job.”

Helpful Report

Posted 2 years ago

“POÄNG chair cushions have changed. The new cushions are very thin and very uncomfortable. The cushions do not remain in place. I could go on.....glad I saved my old cushions.”

Helpful Report

Posted 2 years ago

“Ordered a desk was told in stock and scheduled for delivery. On delivery day was not delivered fully then had to call to find out item was out of stock. The. Got force feed a refund by a very rude CSM in the end I had to reorder the same item in a different colour (which I was not offered) at an extra cost of £40. Just total un-empathic, clinical cold handed incompetence”

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Posted 2 years ago

“If I could I would give Ikea no stars. Full kitchen order put in November 2021. Multiple late deliveries, I think because they contract it out. When I say late, I mean by a couple of hours. Ordered a wall oven with our kitchen at a price of $1492 but since they were out of stock we were not able to get it. The oven is going to be discontinued in January....and guess what.....it went from $1492 to over $1900. This is seriously some bullcrap.....sorry blood pressure getting high. Waiting on last piece (wall oven) with a delivery between 11-3pm. As I type this, it's currently 438pm. It is what is at this point, 9 months of horrible service! Call center personnel are OK, they only can do so much. I forgot, they don't transfer items from store, another WTF. TAKE HEED TO THIS WARNING.....they are good for small items, but large items like full kitchen....DO MOT DO IT! I'm done venting, hope this info help your decision.”

Helpful Report

Posted 2 years ago

“PS 2014 Pendant Light. Impossible to get the dome to fit firmly to the ceiling. Had to cut a bit of batten the length of the diameter of the dome, remove original rose and terminal block, screw batten to ceiling and fasten dome to batten with 2 screws thru' the lip of the dome.”

Helpful Report

Posted 2 years ago

“We purchased our Kitchen at the beginning of June . Then you told us after purchase that you were out of dishwashers and couldn’t deliver it with the kitchen delivery and we would have to wait 6 weeks when IKEA would pay for delivery for the dishwasher to come separate. We were given a case number. This morning we received a text saying our dishwasher was in , then we rang straight away at which time You told us they’ve all been sold and we now have to wait another 6 to 9 weeks. Disgraceful service . Should never have bought your kitchen and will not be recommending you to Anyone !!”

Helpful Report

Posted 2 years ago

“We ordered a kitchen remodel I December of 2021. We record most of the order, with the exception of a cabinet over the refrigerator. It arrived mid July of 2022. They installed all but the addition portion. They want to charge $250 for another trip. They expected me to keep the $20k in supplies in my carport u til everything was delivered. Really?!??? From December. Never will use Ikea again”

Helpful Report

Posted 2 years ago

“Pax Wardrobe We ordered a Pax wardrobe online. one 100cm frame and one 50cm frame. We ordered sliding doors and after spending 6 hours putting it together we found out that the bottom door runner does not fit. They only fit frames that are 75cm each. Why did the website allow us to buy these doors with different frames? Also there was no wardrobe bar available for delivery so had to drive to Reading to pick one up. The delivery driver said that the order came from Reading so you can imagine our dismay!”

Helpful Report

Posted 2 years ago

“So there etobicoke said 1 hemmes tv bench in stock. I tried calling to double check. No way to call that store. Went there from Wasaga beach. They did not have it and the one girl was not helpful at all. When talking to lady at service desk she gave me a central line to call for inquiries in the future. I asked if they would actually check with the specific store. Her comment was that it depends who you get or the roll just check online.that’s really helpful- I checked online s as md they said that they had one. I will NEVER shop here again”

Helpful Report

Posted 2 years ago

“They did not delivered all of ordered items and now I’m charged for another delivery. Customer service is just terrible, quality of their products- appalling. Definitely not going to buy from them again. I do not recommend this company.”

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Posted 2 years ago

“Ordered a set of furniture for my new apartment. First, they canceled my futon order because they were out of stock. Then, when I got the dining table, I realized some parts were faulty. Ikea furniture has NO SPARE PARTS and it takes 1-2 WEEKS for spare parts to arrive through delivery. The company also REFUSES to compensate you for wasted time unless you really fight for it. If you do not live close to an Ikea, NEVER buy from there. The online service is beyond terrible.”

Helpful Report

Posted 2 years ago

“I ordered a full size platform bed frame from Ikea. I didn't come with the slats that go down the middle of the bed frame. When i complained they told me they were a separate order. Who sells a platform bed frame without the slats down the center of the frame? The frame is useless without the slats to support the mattress.This was my first order from Ikea never again I will order from Amazon instead Ikea is just a big joke”

Helpful Report

Posted 2 years ago

“Bad products, bad service, unfriendly customer service. Be smart, spend your money elsewhhere!”

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Posted 2 years ago

“Ayer me dieron un disgusto en la sección de RECOVERY el trabajador me engañó, me dijo que me reservaba un mueble y lo vendió, le dije que me quejaría y con una aptitud muy chulesca y altanera me dijo: me llamo Eduardo y ahí está atención al cliente. Ala!!!!! Que verguenza de servicio y atención. No vuelvo ...”

Helpful Report

Posted 2 years ago

“I have a guilty pleasure. After careful consideration, I decided to buy my bed frame from IKEA SA. I was excited as it took almost a month to decide on the design and hard-wearing. I bought it, assembled it, and was as happy as one non-Swedish person could be. Then it happened. Eight months in, the bed broke. Cracked down the middle. The beautiful bed frame that I so painstakingly chose and assembled had broken. And all I did was sit on it. I knew this was going to be a challenge. After communicating with customer service. They told me the product is not inclusive of the warranty policy !!??”

Helpful Report

Posted 2 years ago

“Wanted to give no stars but could not. I bout a dresser and 2 nightstands. Never again. Do not follow their direction because they don’t even know how to put their own furniture together. IKEA tells you just click the pieces in place which is impossible. I will now we buy furniture from IKEA every again. Right now I’m waiting on my drill to charge because I followed the directions and the drawers will not fit in the dresser. Have to change out all the drawer rollers have to drill my own holes because IKEA’s quality control must have all been sick the day my pieces were cut and pre drilled. I will say it again will never buy IKEA furniture ever again.”

Helpful Report

Posted 2 years ago

“I ordered a high chair a few days ago. It was better pricing than Amazon, or so I thought. $25 plus shipping and tax came out to about $32. The estimated delivery date was today, may 30, Monday. I got an email saying it will be here today by 5pm, and then a text saying it would be here today by 9pm. (?) When I checked the tracking from my original email thanking me for my purchase, it said it won't be here for another 2 days! I called the customer service line and the first lady was apologetic, saying it was coming from FedEx, and she's not sure why, but the order was only just completed today. I asked her the reason and she didn't know. I asked her if I can get a discount for the wait and inconvenience and she transferred me to someone else, saying it was possible to get a discount. The second lady I spoke to was unapologetic and condescending, saying they don't offer discounts for delivery issues, even though it's their fault that the order was only just completed today, on the estimated delivery date. They took no accountability and I am still waiting for my highchair. Amazon would have refunded me my order right now even if I still got the highchair because it is past the expected delivery date. Ikea needs to take accountability.”

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Posted 2 years ago

“I have been going to Ikea for more than 20 years in different countries. However, the upgrades to the oulet at Ioannina is an absolutely dissapointment. Its not atteactive, does not temp to buy anythin, checkout is cramped and there are no stock. Even worse is the restaurant!! It has become a fast food outlet with food placed in take-away cartons, everything mixed together and it is off putting. I will never go there again for my favourite meatballs!! I just home not all Ikea stores are going this way, and if the do, they will loose my clientele- and many others I’m sure!”

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Posted 2 years ago

“I have today visited the Wednesbury store to do an exchange on some curtain poles and accessories. I literally wanted the same items in a different size. I spoke to two colleagues Lorna and Peter who were both managers and both of them said computer says no. No receipt no exchange. This is pathetic, the items are clearly brand new. Unfortunately I didn’t keep the receipt because I didn’t think an exchange was be necessary. HOW PATHETIC THAT YOU WONT EVEN ALLOW ME TO DO AN EXCHANGE!!! Extremely poor, will be closing my family account and never shopping with you again. You can also rest assured I will be leaving poor reviews all over the internet.”

Helpful Report

Posted 2 years ago

Ikea is rated 1.5 based on 1,602 reviews