Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

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“Finally decided to make a trip to Ikea to get some bookshelves and other items. We went to the IKEA Atlanta. Had not been there since covid and at that time we had a terrible experience. Thought we would give it another try a few years later. We will never buy another item at Ikea again! First of all they have outsourced to f****** China. When we got the bookshelves home the shelves were cut wrong, there were no pre-drilled holes for the screws, there were dents and scratches on the shelves that were covered up by white tape. Apparently this had gotten through the Chinese quality control, or lack thereof. We Now understand why these bookshelves were on sale. Also there was no customer service around to help with these heavy boxes and one of the boxes fell on my husband's face broke his glasses and cut his nose. What makes matters worse is that the checkout line we had to stand in line for half an hour because it was self-serve and someone in front of us had four carts full of furniture that she was entering in number by number instead of scanning it. When we finally got up to scan our items we find out we have been chosen to be audited and everything was rechecked to make sure that we weren't stealing. After this experience you couldn't give it away as far as I'm concerned! Years ago Ikea was a decent store with good customer service and products that actually were made well. I called their customer service on the phone and was assured that someone would call me back about this matter. It's been a week. Do you think they care? No! While we were in the store shopping there were several visiting Ikea managers walking around from Sweden and asking their American counterparts why certain things were on sale and why certain items were not selling. Really? Maybe you should read some of these reviews and that will tell you why your company is going to s***.”

Helpful Report

Posted 7 months ago

“Terrible company. Send out faulty products. Useless , gormless customer service . Will not be using Ikea again”

Helpful Report

Posted 7 months ago

“I recently had the most disheartening and frustrating experience at IKEA Warrington, one that starkly highlights a grave lapse in the quality of customer service that one would expect from a brand of such repute. I approached the customer service desk with a simple request for a refund, an issue that should have been resolved swiftly and with minimal fuss. Instead, what I encountered was a staff that not only lacked the basic tenets of customer service but also exhibited an arrogance and dismissiveness that escalated a simple matter into an unnecessary confrontation. It is utterly appalling that in a customer-facing role, the staff at IKEA Warrington would choose to be not just unhelpful but outright abusive towards customers. Their behavior was not only unprofessional but also indicative of a disturbing lack of empathy and understanding. To be met with such arrogance and to have a straightforward issue turn into an argument speaks volumes of the dire need for a significant overhaul in their customer service training and attitude. I am deeply disappointed and shocked at the level of disdain shown towards customers. This experience has not only soured my view of IKEA Warrington but has also made me question the values and customer service ethos that IKEA purports to uphold. It is imperative that this matter be addressed with the utmost seriousness and that significant measures are taken to ensure that no other customer has to endure such an appalling experience. The staff in question should be held accountable, and a thorough review of customer service practices at IKEA Warrington is urgently needed to prevent such incidents in the future.”

Helpful Report

Posted 7 months ago

“I was forced to do a self checkout in your Live Oak, Texas store today. I was “randomly” selected for a spot check and the cashier who had been hovering over me the entire time was incredibly rude as she was ringing up all of my items again and forced me on to her manager, who was less rude, but not friendly or helpful. I told her that I’m a federal employee and a disabled veteran. I wouldn’t steal from a cheap furniture store. My daughter and I had fun in the store and even ate lunch in your restaurant, only to be treated as criminals as we were leaving. I want IKEA to make good on this. I will continue to post my story until it’s addressed.”

Helpful Report

Posted 7 months ago

“This is related to online shopping only. IKEA cancelled a part of my ordered without telling me. They sent me a cryptic email about a refund. I had not returned anything so I called them. They said they were out of stock on the drawer fronts, but asked me if I wanted to reorder them because they're in stock! They might as well have shipped a bed to me with three legs! What do you do with console drawers with no fronts! Outrageous. This is my last online order from IKEA.”

Helpful Report

Posted 8 months ago

“HOPLESS they dont want to sell nothing they have tertible customer service Team usless.”

Helpful Report

Posted 8 months ago

“Do not order a kitchen through IKEA. Absolute disaster from start to finish. Wrong items ordered, damaged items, sent only part of my kitchen as the rest is out of stock. Customer service is a joke. Just horrendous from start to finish. I still have a damaged, half built kitchen 2 months later. My advice - go to a professional kitchen fitters who actually give a toss.”

Helpful Report

Posted 8 months ago

“Staff were so unhelpful. The product we ordered wasn’t in the isle stated so we asked a member of staff who took us to a different part of the store and pointed out the product and proceeded to walk away. No offer of help to lift the item which would have been very helpful as I had to struggle to lift it myself. The whole atmosphere of the place was horrible. I will in future take my business elsewhere even if it costs more money. Will certainly not be back!!”

Helpful Report

Posted 9 months ago

“Cancelled part of my order and still made me pay a large fee for a few light items (£25) for a few fake flower stems what a joke! Customer service is awful”

Helpful Report

Posted 9 months ago

“IKEA SERVICE AND DELIVERY IS DISGRACEFUL We bought a sofa paid and had to wait 2 hours for collection then 1 hour for delivery which the computer in charge was down, eventually got going we paid about £40 for delivery for next day nobody called, nothing was delivered till 8pm, mean while after 4 called to customer service (IT IS A JOKE) NO SERVICE because they have No support from IKEA. Nobody knows what is going on. It is now 9pm and my husband is back in IKEA to see what’s happened to our order…. Surprise surprise it is still sitting where we left it last night for delivery. THIS COMPANY HAS TURNED INTO A JOKE, nothing works within it. I would like to hear from IKEA if they care. Mrs. A. Behroozi 07768838282”

Helpful Report

Posted 9 months ago

“Absolutely disgusting service. Initial delivery due on Thursday 4th Jan 2024. The driver (Elyes) did not even bother to come up to my flat and take a picture of my front door but reported a missed delivery attempt and took a picture from his van of the building. Bear in mind this was in between two other success deliveries so I was at home. They rescheduled for Friday 5th Jan with the same driver. This time he again reported a missed delivery and took a picture of a different location of some parked cars! It was then rescheduled for Saturday 6th January between 8am-12pm. DPD then sent an email saying that due to a delay they are rescheduling to Sunday. I very much doubt they will turn up. Such poor service, very disappointing. Use a different courier. Called IKEA and they couldn’t offer much help Other than speaking to DPD and assuring delivery will take place, which it didn’t in multiple occasions. I was also promised a manager call back within 48 hours and that didn’t happen. How long are customers expected to put up with these delays?!! How much time off work is acceptable for a simple delivery?”

Helpful Report

Posted 9 months ago

“Worst ever service! Bought furniture from Ikea in Reading and when I got it home I discovered the label was wrong in the box and had the wrong colour of furniture inside! I took the 45-minute journey to exchange. After dealing with a very unhelpful member of staff at the Reading branch it was exchanged. When I arrived back home the replacement item was faulty as it had the holes drilled in the wrong place! After haggling with customer services they agreed to deliver an exchange and remove the faulty item! The day before the delivery date I called as I did not receive a deliver slot! Only to be told the delivery had been cancelled. After an hour on the phone, I got no joy and got so stressed by the situation! No one seemed to know what was going on and then to make matters worse they offered me a separate collection and delivery date for another week's time! After being stressed all day I had a phone call from the delivery team with a slot for the next day, the original slot! Apparently the item had never been cancelled and the person at customer services got it wrong! So a whole day of stress and anxiety for nothing! Will the item turn up tomorrow - God only knows. Thanks, IKEA for all the stress and anxiety - I will never, ever, use your services again.”

Helpful Report

Posted 10 months ago

“Customer service is appalling, that is if you can get any at all. Full of excuses and promises that aren’t followed through. No concern or care that they are stuffing around customers time and money. Would never use again.”

Helpful Report

Posted 10 months ago

“Purchased £50 storage at 9pm expecting the reliable quality of service you'd usually receive at IKEA. Started assembling at home and noticed an additional supporting beam at the back of the unit not shown in any product photos online, obstructing the back of the unit and preventing it from fitting into the intended space flush against the wall. Carefully disassemble, repacked and sealed the unit in original packaging. Headed back to store at 11am following morning hoping to exchange for the smaller version of the same unit. Disappointingly IKEA refused to take it back or exchange it. According to David in the Returns dept. the act of screwing in, and unscrewing a screw from the pre-drilled hole in the unit left a mark – the kind that any screw in any piece of furniture would leave. This minor trace of assembly became the basis for IKEA’s refusal to accept a full return/exchange for a smaller product. I was offered a paltry £22 them to take it back. A mark caused by a necessary assembly step, which when assembled is completely obscured, seems unjust, especially given the item was returned in an otherwise perfect condition with many panels not having been removed from the box. David (who felt the need to remind himself and us that he's the Croydon stores Returns Lead manager) then changed tune saying due to a health and safety risk it couldn't be taken back due, as its not in an unopened re-saleable condition. He continued to suggest I use their Buy Back scheme so they can buy it back for £22 (and sell it on as open-box.. somewhat forgetting about the apparent H&S issue?!) Given his confused strategy we decided to walk away after he abruptly dropped our 20kg box on the floor in frustration. Whilst there's a lot of marketing about their easy and simple returns process, the reality is it's entirely impractical and untrue; I can't recommend the product or store. Much rather spend £75 elsewhere on a product backed by people with educated principle and common sense.”

Helpful Report

Posted 10 months ago

“The table legs have rusted in six months. IKEA refused to change it under warranty. It turns out that the warranty does not apply to this table. https://www.ikea.com/ae/en/p/torsby-table-chrome-plated-high-gloss-white-s39931845/”

Helpful Report

Posted 10 months ago

“Ordered table and 4 chairs chairs arrived no table or undercarriage after 6 telephone calls to customer service each call lasting 35/40 mins disconnected twice one adviser confirmed missing items were reordered nothing received final call confirmed this I now have to visit one store to collect undercarriage and table top being delivered separately allegedly unable to cancel full order to receive refund as chairs now assembled and will ordered items for family dinner which will now be served on lap trays absolute joke of a company worst experience ever”

Helpful Report

Posted 10 months ago

“I purchased an area rug for my foyer and didn’t bother to unroll it since I was traveling. Unfortunately after I arrived home, I found that it was crooked at both ends. Poor quality and I will never buy from this company again.”

Helpful Report

Posted 10 months ago

“Looks like they dont offer deliver to the room service so if you have ordered somethinv heavy and needs to go up the stairs. You dont have somone helping you, you are on your own. any elderly, disabbled or live alone individuals should find the muscles before they order. I would have gladly paid for them to go right to where they need to be.”

Helpful Report

Posted 11 months ago

“I ordered a desk and stool for collection from IKEA. Both items had incorrect parts in it. A new stool was delivered 4 days later but we are still waiting for the part for the desk. I have been onto the chat line 4/5 with different answers each time. This evening I had chat line with Rene. The person was very rude. I was very annoyed going onto the call but after it I would never deal with IKEA again. Condescending to say the least.”

Helpful Report

Posted 11 months ago

“someone urgently needs go get back to us regarding order number 1385308238 and case number 44175120. we have been waiting 1 month now for this delivery and are waiting for either the product or a refund. unfortunately the case will otherwise be passed on to a lawyer. I would not recommend anyone to order online. items are not being delivered correctly and extremely delayed. its the worst nightmare to contact customer service.”

Helpful Report

Posted 1 year ago

Ikea is rated 1.5 based on 1,601 reviews