Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ikea made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's rare that I've had a customer service experience as bad as Ikea's. I used to work in customer support and understand how customers should be treated. The automated menu is infuriating because it does not put you in queue if no one is available, but puts you back in the main menu. I talked to the operator to have her transfer me to the correct department, and she gruffly asked for the department I wished to reach, then barely allowed me to finish speaking before she put me on hold again. Ikea needs some serious help in the customer service department.”

Helpful Report

Posted 4 years ago

“IKEA Customer Services needs to be named and shamed. Training? What training? I didn’t believe the rumours until I experienced it first-hand. Edmonton Store, Tottenham, London. I asked to return an item that was purchased last year but was over 365 days ago, a generous returns policy by any measurement. However, I’ve been in extended Coronavirus lockdown for over 4 months. Why can’t they see that and allow me to return the unopened item? I had planned to spend the money and much much more in-store? The short-sighted, jobs-worth Customer Services Manager could have seen reason and exercised leniency in these extraordinary times. The bad experience has soured my previous delight when shopping at IKEA forever. I won’t be giving IKEA any of my custom ever again.”

Helpful Report

Posted 4 years ago

“Don't buy! Extremely bad service, most of my furniture came damaged, you won't book in a collection and give me a refund until after 30 days. My statutory rights are that I get a refund under the consumer rights act 2015, YOU ARE CAUSING UNNECESSARY STRESS!”

Ikea 1 star review on 14th September 2020

Helpful Report

Posted 4 years ago

“Poor delivery service. I ordered something online & paid an extra $40 for delivery cost, waited for hours after i got a call from ikea that it said it's suppose to come today, but it didn't. Tried calling for customer service & no answer.”

Helpful Report

Posted 4 years ago

“If you are going to buy furniture from this mob pray it does not develop a fault. If you need to contact them the only branch in the country you can get hold of is Milton Keynes. If you try and contact your local branch (mine is Exeter) the automated voice on the phone says it is closed despite you ringing within the official opening hours. If you visit your local branch to try and sort out a problem you will join a huge queue of other suckers trying to sort out their problems. Please do not spend your hard earned cash with this company.”

Helpful Report

Posted 4 years ago

“I placed an online order with ikea online australia.Within seconds i called the service centre to add 2 items to the order. they refused to let me. refused to offer any solution whatsoever, jsut kept telling me to pay a second delivery fee, HOrrible nasty customer service officer and manager-completely dismissive and rude. Launched into a blame game on me selecting the wrong quantity and how its all my fault and im stupid. Hung up in tears!!”

Helpful Report

Posted 4 years ago

“To blame your horrible service, nonexistent communication, and outrageous delays on covid is pathetic. I ordered three chairs online on July 19th, received an email that day for estimated delivery of august 14th. Heard NOTHING until I finally got a response via PM in response to posting a complaint on your Facebook account, the person telling me my furniture could be expected September 12th. Again, No communication until I asked. September 10th, again, after I asked, I am told via PM that my chairs are on backorder. Within *minutes* of that message, I am told my chairs are discontinued and I will be issued a refund. Amazing that I was able to order my chair in the first place if it was discontinued; is your inventory tracking software broken? There is zero concern for how inexcusably awful this business is.”

Helpful Report

Posted 4 years ago

“OMG I had a customer service rep at ikea scream at me today and then when I asked his name, he screamed even more and then hung up. I have never had a customer service rep raise their voice at me before. Will never shop here again.”

Helpful Report

Posted 4 years ago

“I ordered $200 of artificial flowers from them and they were absolutely horrible not at all as advertised I tried calling them and their line goes dead after a couple of rings and you can’t email them I ordered them April 27 2020 and returned them over two months ago, still no refund or contact from them and it’s completely useless to try and get in touch with them, they should be investigated and shut DOWN! You can’t treat customers like this and continually keep doing it with no repercussions!!! Who do you have to contact to report these people?”

Helpful Report

Posted 4 years ago

“Ignoring government guidelines and letting people go without face masks thinking about their own sales irresponsible company.”

Helpful Report

Posted 4 years ago

“Missing hardware. Cannot phone your store as you won’t answer the phone. I am 90th in line to online chat about the issue. Have someone at my home installing the cabinet that I purchased, had delivered and put together. But clearly missing an important piece of hardware. Please do not blame your atrocious customer service on Covid either. Last time I ever purchase anything from Ikea.”

Helpful Report

Posted 4 years ago

“Broken sofa. Got through to customer services assured I’d be called back. NOTHING. Now saying customer services is closed. I have no sofa!!”

Ikea 1 star review on 8th September 2020

Helpful Report

Posted 4 years ago

“if you have to have any purchases delivered run as far and fast away from this company as you can. Their customer service is awful. They put in my address for for Dennis Ma and they tried to deliver it Boston and I had to wait a full week for the delivery to arrive. All they said was I am sorry. They do not care that because of this I could not meet the dead line for the completion of a job putting the job off by a month. Run as far and fast away from this store. When they messed up the order at the store they could not fix it over the phone or on line, so I had to travel a extra hour to the store and spend another hour and a half in the store and then a hour back home to fix a order they messed up.”

Helpful Report

Posted 4 years ago

“Furniture never delivered for over a month and a half! They charged your money right away though...”

Helpful Report

Posted 4 years ago

“Maglarp light: I’ve Installed light fixtures before. I even did a refresher course on YouTube before attempting to install the Maglarp pendant lamp. Things started out smoothly, then everything went downhill. The pictoral in the instructions showing how to hook the lamp made no sense. Was I really supposed to be able to hook the lamp onto the plate? I couldn’t tell but was unsuccessful. I eventually used cable ties to secure fixture to plate. As for the very top part that goes to the finish ceiling, the one minuscule set screw provided to secure the base into the cord up to the ceiling is inadequate. I screwed it as much as possible but it wasn’t enough to keep the base from sliding down the cord. All I could do was use duct tape and it’s not perfect. Should I try a longer set screw? Adjusting the chain was tricky too. I know your instructions are minimal and I guess I need more. The S hook provided was inadequate and kept flying off. I used a sturdier one I luckily had. I think I got it up, but it is rather inelegant looking and I’m not sure the whole thing is really safe and secure. Sorry to be a whiner but I was hoping the installation would be easy like some reviewers said. I tried to leave a review on your website but could not figure out where the prompt was to do so. Had I known the hassle I was in for I would not have chosen this lamp. What would be helpful is if you provided video installation instructions for almost all your products on your website. Maybe that sounds crazy but it would really help slow learners like me.”

Helpful Report

Posted 4 years ago

“I ordered a hideaway bed, it shows it was supposed to be delivered a month ago and it still has not come. I have contacted customer services via email and phone to no avail. Pretty pathetic.”

Helpful Report

Posted 4 years ago

“I ordered a dresser that never arrived after waiting almost 2 months. I dont believe Ikea ever intended to deliver this dresser. They had the nerve to say it had been picked then nothing. Trying to talk to them was impossible. They would not respond. Tracking the order number told me they never heard of me. They sure heard of my money which they pocketed imediately. This company is a scam.”

Helpful Report

Posted 4 years ago

“I ordered online. Delivery date was communicated. By email and text message. All that came, no delivery. On the website if the transportation company was mentioned that it was delivered. I do understand technical issues. I do NOT understand no communication. Thessaloniki, Greece”

Helpful Report

Posted 4 years ago

“I am reviewing Ikea Draper UT only and the only reason I am giving giving them 2 stars is because of their wonderful employees. Otherwise it would be no stars if I could do that. All the employees were very good and I have no complaint with them. Apparently they have a robotic device that retrieves items from the warehouse instead of the customer getting it off the shelves. Draper is the only Ikea with this robot. If you choose an item that doesn't identify where you pick it up you have to wait in line to get an order number to take with you to check out. After you pay for it you wait in a line for the robot to retrieve it. Well we waited from 12:35 to 1:26! The robot was broken which we were told happens on a daily basis, making employees deal with us customers that can wait for long periods of time. This was after waiting in line to get in, then waiting in the checkout line for about 15-20 minutes. Both of those lines didn't bother me. This store was the testing ground for the robot, and from what was explained to me Ikea refuses to get rid of it and can't fix it because those who installed and should be maintaining it are now gone. The item I bought did not fit so I had to return it. Went to the returns desk, waited for about 5 minutes, was then told I had to go outside and wait in line to get a number. Went outside, waited about 15 minutes, when I got closer to the front of the line I heard the employees calling out names. What I never saw or knew was that you had to use a bar code or a text to get a number in order to process your return outside then bring a number inside to get a credit or your money back. A number of people did the same thing I did waiting in line without knowing about the bar code/text. Again the employees were very good, these ridiculous procedures are not their fault and they seem to handle upset customers very well. I guess they have lots of practice. I really like Ikea but this experience will make me question whether to shop there again and I will definitely not buy an item that uses the robot to retrieve it.”

Helpful Report

Posted 4 years ago

“The customer service was excellent, I cnotated them through their website and spoke the nicest most patient and helpful customer advisors I have ever had the pleasure of dealing with, they went above and beyond the call off duty to assist me and resolved my query very quickly with a positive outcome. Use the ikea website to contact them, they have such well mannered and accommodating staff. 10 out of 10 from me! Especially Aleksandra, such a helpful pleasant young lady.”

Helpful Report

Posted 4 years ago

Ikea is rated 1.5 based on 1,601 reviews