Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,616 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,616 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous // 01/01/2019

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“No social distancing and refusing cash at the till. Can ikea really afford to turn customers away? I walked away without buying on principal. Many older people only use cash so this is affecting them. Shame on ikea”

Helpful Report

Posted 4 years ago

“I have had an item in transit for about a month and it doesn't look like I will get it til next year.”

Helpful Report

Posted 4 years ago

“I had cupboards delivered last Saturday but no hinges. I have tried to contact customer services but it is impossible to get through. Webchat not available on website but found one on facebook. It seemed as though I was in a queue waiting for an agent but after 2 hours I had to give up. So now I have cupboards that are of no use unless I can wait until covid 19 is over!!”

Helpful Report

Posted 4 years ago

“I had a delivery lst Saturday, 5 pairs of hinges were missing. I have tried Customer Service no. on and off for two days. The webchat on site is unavailable. I found webchat on Facebook and seemed to be in a queue for an agent, 2hours later I gave up. So now I have spent 350 euros for nothing. My friend was about order a fitted kitchen and utility room value several thousand euros but is unlikely to do that now!”

Helpful Report

Posted 4 years ago

“Ikea is a 2 hours drive away so I placed an online order. I purchased a few items including Ektorp ottoman with cover in beige. The cover was not delivered. I got the ottoman but without the fabric cover item is useless. 1st called delivery company right away to report missing item. They tell me to call Ikea. I called Ikea over 6 hours that day and never reached a CSR. In fact, the phone tree told me "due to high call volume, we can't take your call. goodbye!" And hung up on me each time. Email and chat are not an option. Next day, I actually reached a human by phone at Ikea. They created an order for my missing ottoman cover and I received an email to confirm. 3 weeks later, I received an email saying my order/item had been picked and estimated delivery date is 9/25/2020. Today is 9/30/2020. There is still no tracking assigned to my order. I still can't email or reach Ikea service by phone. THE WORST ONLINE and PHONE service EVER!! Will I ever get what I paid for Ikea? **side note - Amazon sells Ikea Ektorp Ottoman covers. Bought one and it was delivered in 2 days!”

Helpful Report

Posted 4 years ago

“When employing individuals for the positions in the area of customer service such as the persons working on the entrence of the IKEA store, one would expect basic human decency in the way they are addressing the customers. IKEA Groningen is in need of re-employment of their staff and/or a change in their corona policy as it is not in accordance with the national regulations set in place on September 28th and therefore has no basis in basic logic.”

Helpful Report

Posted 4 years ago

“After getting a notice that my order had been picked, I never heard from them again. No response to email. Not able to get through on the phone. Not able to get through online because the only option under "Contact IKEA" was to cancel my order. So I did and will never shop at IKEA again.”

Helpful Report

Posted 4 years ago

“this place is run by nazi. low quality products and extremely rude staff. company on a power over this COVID 19.”

Helpful Report

Posted 4 years ago

“I ordered a set of dishes on August 20, 2020. The estimated delivery was to be on September 14. Was e-mailed on September 8 that the order was being picked. Was e-mailed on September 22 that the order was shipped by Fed. Ex. The e-mail gave no tracking number. Today is Sept. 25. After wasting an hour trying to track the order through Fed Ex and the IKEA website, I called their customer service. I had to call three times before I was put in the queue. I asked the CSR for a tracking number so I could track it myself on the Fed. Ex. website. He informed me that the order was still in the warehouse and had not actually been shipped and may take another week before it's placed on the Fed. Ex. truck. Very frustrated at this point and will not shop online there again. My fingers are crossed that I get the order soon.”

Helpful Report

Posted 4 years ago

“I ordered a patio set on May 17. But, I didn't receive the items over 2 months. So, I canceled it on July 30. I got a reference Number for refund, and it said "Your account has been credited the amount due to your original form of payment.All credits include applicable taxes charged at time of purchase. Please allow an additional 2-3 business days for your bank to post the credit to your account." However, they still haven't refund. It's already end of September now. I called and emailed them, but I could never speak to anybody. When I can get my $350 back? I thought IKEA is better than that. Can't trust the company anymore.”

Helpful Report

Posted 4 years ago

“Ordered something and took one month to deliver, I understand there’s the pandemic but no company takes a month!”

Helpful Report

Posted 4 years ago

“I went to the North York store and was… I went to the North York store and was extrmely uncomfortable as the store did not meet the regulations for COVID rules. There were soooo many people in the store and no social distancing. There were not a lot of staff and the ones that were there were doing nothing to regulate the people. I left the store and that was a panic attack in the making, no staff for direction to get out of the store, signs that were not visible due to the amount of people. My life much more important to me and SHAME ON IKEA for not protecting me. If I would have known that this is the way the store is I would NEVER have gone. CUSTOMERS PLEASE BE CAREFUL, COVID IS NOT A JOKE. Shop in stores that keep you safe. IKEA IS NOT ONE OF THEM. I lived thru it yesterday and I am still upset about it.”

Helpful Report

Posted 4 years ago

“I drove 100 miles to go to their New Jersey Store and there was an hour wait at the register so I went home and ordered the items on line. Six of the 7 items arrived in decent shape the seventh was badly damaged and they don't offer a line to chat with someone for a replacement. It would cost more to mail that throw the stupid item out. I would not recommend doing any business with this company. They use COVID as an excuse to not do their job correctly. Do business with American companies only, I will never use them again and recommend that you don't do so either.”

Helpful Report

Posted 4 years ago

“I ordered pillows for delivery. To date they do not answer the phone and when I try to contact them online the option I get is TO CANCEL. I had trouble with my order 2 years ago and should have learned then. I think the concept and style of their furniture is so nice but DEFINITELY NOT WORTH THE TROUBLE AND FRUSTRATION.”

Helpful Report

Posted 4 years ago

“The short version is I first tried to place an order about 5 months ago and the computer program wasn't working properly, with availability varying from moment to moment, and so I called customer service directly. After 30+ minute I finally got through and spent the next hour with the rep who kept thinking they could get the items I requested, but every single attempt failed, and so in the end they recommended I try again in 2 weeks, which I kept on doing over the course of ~2 months. Finally, the items showed as available for delivery, and so I place the $1,700 order and scheduled the earliest delivery date that was 12 days out. I was informed that the delivery company would contact me and provide updates on the status of the delivery, which they did using an app that showed how the process was proceeding. I took off from work on the day of stated delivery, was given a 9am-9pm delivery window, and in the morning the app showed everything was set, but just not out for delivery, so I waited until 7pm and called the freight company and was informed that I needed to wait until 9pm. Well the delivery wasn’t made, so again I checked the app the next morning and it showed it was out for delivery, so I took another day off, but since I am here writing this highly negative review, you can surmise it never showed up. This was particularly upsetting as most of the items were for my 84 year old dad, who ended up sleeping on an air mattress for an evening as we dissembled his bed after we saw the order was out for delivery, and naturally he was quite disappointed it never showed up. What followed were hours of unproductive phone calls over days, where the freight company blamed IKEA for not releasing their “hard hold” on the merchandise, who then said I needed to contact IKEA and resolve this, and in return with IKEA claiming the freight company had lost the items in their own warehouse. It is important to realize that both parties expected me to be the intermediary on their behalf in repeated phone call over days, and that each time I had to again contact IKEA the process took hour for each call that did finally connect, with the majority of calls leading one through a voice menu maze, which would then flat out tell you they could not answer your call at this time. Also, they really need to change their on-hold messages, as repeatedly telling the customer how simple and efficient the online ordering process is, and prodding them to go online instead (which gives one no resolution options), is infuriating. After all was said and done I easily spent over 8 hours total between IKEA and their designated freight company, with each blaming the other, only to finally have IKEA admit that it was their fault, and they simply didn’t have the items after all. I said to one of their reps, “I am going to ask to a straightforward question, is there any system in place to inform the customer that their order isn’t actually going to be delivered?”, to which he flatly replied “No”, and I laughed saying, “Well at least that’s an honest answer”. A subsequent interaction was, far worse with a different rep attempting to assign blame on me stating that I should have known that their system sends out an email confirming the order has been successfully processed, to which I pointed out I was also told that the freight company would inform me of delivery status, which they did, resulting in 2 days of lost work. She then continued the cycle of blaming the freight company, without accepting any responsibility of IKEA who of course should be overseeing the entire process involved in making sure their products are actually in stock, and are being actually delivered when their designated freight provider informs the customer of the pending delivery. Also note that the one go to option the reps kept pushing was to just cancel the order, obviously to take this issue off of their plate. So 1.5 months out from the original scheduled delivery date, I have received nothing, not a single item from the order, I have received no notification of status or redelivery scheduling, and I am quite convinced that no one even knows my order exists in the computer system as I have been specifically informed that there is no system in place to inform customers on delivery delays. IKEA is undoubtedly the worst online shopping experience I have ever encountered, with representatives that are functionally incapable of resolution options other than simply canceling the order, who don’t take primary responsibility for their incompetence, and are at times aggressively argumentative.”

Helpful Report

Posted 4 years ago

“It's rare that I've had a customer service experience as bad as Ikea's. I used to work in customer support and understand how customers should be treated. The automated menu is infuriating because it does not put you in queue if no one is available, but puts you back in the main menu. I talked to the operator to have her transfer me to the correct department, and she gruffly asked for the department I wished to reach, then barely allowed me to finish speaking before she put me on hold again. Ikea needs some serious help in the customer service department.”

Helpful Report

Posted 4 years ago

“IKEA Customer Services needs to be named and shamed. Training? What training? I didn’t believe the rumours until I experienced it first-hand. Edmonton Store, Tottenham, London. I asked to return an item that was purchased last year but was over 365 days ago, a generous returns policy by any measurement. However, I’ve been in extended Coronavirus lockdown for over 4 months. Why can’t they see that and allow me to return the unopened item? I had planned to spend the money and much much more in-store? The short-sighted, jobs-worth Customer Services Manager could have seen reason and exercised leniency in these extraordinary times. The bad experience has soured my previous delight when shopping at IKEA forever. I won’t be giving IKEA any of my custom ever again.”

Helpful Report

Posted 4 years ago

“Don't buy! Extremely bad service, most of my furniture came damaged, you won't book in a collection and give me a refund until after 30 days. My statutory rights are that I get a refund under the consumer rights act 2015, YOU ARE CAUSING UNNECESSARY STRESS!”

Ikea 1 star review on 14th September 2020

Helpful Report

Posted 4 years ago

“Poor delivery service. I ordered something online & paid an extra $40 for delivery cost, waited for hours after i got a call from ikea that it said it's suppose to come today, but it didn't. Tried calling for customer service & no answer.”

Helpful Report

Posted 4 years ago

“If you are going to buy furniture from this mob pray it does not develop a fault. If you need to contact them the only branch in the country you can get hold of is Milton Keynes. If you try and contact your local branch (mine is Exeter) the automated voice on the phone says it is closed despite you ringing within the official opening hours. If you visit your local branch to try and sort out a problem you will join a huge queue of other suckers trying to sort out their problems. Please do not spend your hard earned cash with this company.”

Helpful Report

Posted 4 years ago

Ikea is rated 1.5 based on 1,616 reviews