Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,604 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous // 01/01/2019

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“We took an adult family trip to Ikea today and brought about 30 different items between us. The service was slow and the staff seemed annoyed at not being able to move through the sections quickly. They should bear in mind it is the school holidays various kids were running about. In addition a lot of seniors were also shopping so a bit of respect and patients for customers would be more professional. The customers were respectful of each other so it would not hurt the staff to try it. The Que at the till was nearly 20 minutes wait which I found unacceptable considering the level of staff members congregated around the till area. The self service was closed off also. However, when we got home and my mother looked at her receipt I was disgruntled to find a baking set was labelled up in store at 2.50 was 8.00 pounds instead. This product was on its own shelf with a price tag of 2.50. It was not with other items. We brought six glasses which again were on their own display stand with a hanging point of sale. The point of sale offer was glasses 0.75 each with the family card or 1.00 pound each without. The family card discount did not apply. My partner called customer services which was again a disappointing service. If you want to work in telephone customer service without having responsiblilty for your role, any manners or having to put in any effort to help the complaint than this is the perfect job for you. I would recommend all customers purchasing small market hall items that you check the price labels, barcode numbers and spelling of all products before purchasing in the future. I am only writing this as my previous experience at Nottingham Ikea was near identical with the service and price points on display.”

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Posted 7 years ago

“They delivered an order partially, with no indication or follow-up. I was on customer service hold for 2 hours with not a single person available to help! What a horrible company of thieves!!! Please don't ever order from this place!! They will steal your money.”

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Posted 7 years ago

“Ordered a day bed from Ikea on May 4th and they charged me $60 for delivery. I was sent one email, claiming the bed would arrive by May 12th. I did not receive the bed and by May 20th, I contacted customer service. I was on hold for over an hour. This guy picked-up and claimed the local delivery company here in Albuquerque has been holding the bed for over two weeks with no contact nor delivery. Coincidentally, they call me after getting off the phone with this guy. They set a delivery date without asking me, insisted that someone be here to sign and I explained to them that I would be out of town for a few days. They re-set the appointment for yesterday and then called to say that the truck carrying my bed was broken down so they schedule it for today at 7:00 am. Guy shows up in a Penske moving truck, drops on the front porch and goes.”

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Posted 7 years ago

“Checked online that the product I was buying was in stock. The Ikea website tells you how many packages there are for each product and dimensions for each so makes it easy to check you can fit it into your car. I was lucky and the self serve checkout didn't have a queue so only spent a few minutes in the store. Very pleasant to have a quick in and out experience for a change.”

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Posted 7 years ago

“Delivery driver went to the wrong building and then lied that there was no one in when he went to deliver. The person I spoke to in customer service was very dismissive and got caught lying for her driver about him not calling us when he was at the wrong building. Will NEVER order online again”

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Posted 7 years ago

“No respect to customers time at all. Have spent hours!!!!!, really hours asking to pick up the damaged item which Ikea replaced. Apparently they have not provided the delivery company STI with the paper work to pick the items when they replaced the bed. Overall time with Customer Service on the phone around 5 hours during the last 24 hours waiting to be put through to the right department, and that department turning into being the wrong one. Case # 34775560 and order 250549194. What a waste of time and energy!!!! Please, never order anything from IKEA or use their STI home delivery service....”

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Posted 7 years ago

“Absolutely terrible customer service! Despite confirmed delivery date, nothing arrived. Over 3 hours on phone before customer service agent answered. Claimed it was an "estimated date" despite the email saying "SCHEDULED". Will never shop there again!”

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Posted 7 years ago

“Great value for money”

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Posted 7 years ago

“Got a foam mattress less than two years with a 25 years guarantee. You think wow. When you think 25 year guarantee no worries. Call Ikea call centre telling them my mattress sinks in the middle causing me back problems. They say that's fine looks like a back batch of quality foam. We will send a company call Ecomaster to have a look. Day before Ecomaster was meant to come over they text me they coming at 8am to 1pm. So I told work I'll do half a day come in the afternoon, lost out on my wage then but at lease it's not a full day. Then I got a text just before 5pm that they changing the time and coming between 12 to 7pm. I lost a full day of my wage. I had to ring work in the morning telling them I can't come in the afternoon they wasn't happy. So Ecomaster guy come in done a lot of test. Check the floor flat, the bed base flat and even laid in my bed but not willing to talk to me just how often I turn the bed and how long I had the bed. Ecomaster went off saying you will get in touch with Ikea. They sent me a letter today saying they isn't a manufacturer fault or defects. Then saying the damage had been caused due to the care instructions not being followed. Will not take further action. What a company!!! I slept in that bed and I've got another mattress that over 5years. I don't get any back problems with that. A warrantie not worth a penny. A company I won't trust.just lies and lies”

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Posted 7 years ago

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Posted 7 years ago

“Fast delivery and cheap furniture.”

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Posted 7 years ago

“Ordered a Besta tv stand set. Everything arrived on time. However, the runners of the drawers are all LEFT sided instead of in left-right pairs. I called the customer service and the lady promised to send me replacements with no problem. However, the replacements never arrived. Checked my email box today and found that they sent me an email that day asking pictures for the wrong sided runners. Why can't IKEA simply call? Or at least send a reminder when customer did not reply. Emails are EASY to miss since I got about a score of them everyday. Calling IKEA customer service is really a pain in ass. Every time of calling, I have to hold for at least 10-15 minutes for someone to pick up the phone. I am holding for 25 minutes now with no one answering and now it is just 4:50 PM! Simply terrible. I like IKEA products, but may be forced to not shopping with them in the future, if the situation persistent.”

Helpful Report

Posted 7 years ago

“This was my first time ordering furniture online with Ikea, and I absolutely do not recommend it. We will never be ordering anything from this company again, and at this point would not even consider buying in store. Our experience was so disappointing. We spent $925.00 on two loft beds on February 23, 2017 (order #246328923). I ordered online and the only positive thing about this experience was that the process to use their website is very simple, however, there is no guarantee that any items will actually be delivered to your home, which makes the ease of using their website completely pointless. I received an email February 26, 2017 stating that the items had been shipped from the Ikea distribution center. I was under the impression Ikea would be delivering to my home, but they use external delivery companies to do this, this one inparticular is apparently called STI (but was taken over by a different company I have never been given the name of). On March 10, 2017 I received an email stating that my delivery date had been scheduled and that I “would receive a phone call to schedule delivery date and to provide a 4 hour time window”. This all happened as planned, on March 14 I received a phone call, met the truck at my home, arrived to them parked at the bottom of my driveway. They were in a 30ft truck which the driver said was a rental so he did not want to drive it up the driveway. We explained to him that we had a 35ft truck up the driveway a month before and were able to turn it around at the top. He would not walk up the driveway to look at the turn-about and then said that he could leave the crates of 16 boxes at the bottom of the driveway for us to walk them up to the house. We paid $100.00 just for the delivery to our home, we expected DELIVERY TO OUR HOME, not the bottom of the driveway. We decided to call Ikea and reschedule. Huge mistake. We have been going back and forth with Ikea and this delivery company for 9 weeks and still have not received our loft beds, there has not even been another attempt to deliver them. The delivery company rescheduled delivery with us over the phone on 6 different occasions, which I took off work for each of these days, and they never showed up and no one called. When I would call them, they put me on hold for no less than 30 minutes, sometimes nearly an hour, just to get back on the phone and say they never had a delivery scheduled for that day but could schedule one then on the phone, and then the same thing would happen again, no-show no-call. They did this over and over again with no intention of attempting delivery because after this went on for over a month, I finally got someone on the phone at Ikea (Cherise) that contacted this company's corporate office, a two hour phone call resulting in us finding out they had lost the items. After this, I received an email from Ikea stating that we needed to pay another delivery fee because the company said that we were not home when they attempted delivery! This was handled quickly and I did not have to pay an additional fee, but was shocked that Ikea was using a delivery company that was so dishonest and manipulative! Here's some information on Ikea's customer service....they are very friendly and get absolutely nothing accomplished. I can't even count all the phone calls I had with Ikea, on hold for hours and hours, only to have a representative get on the phone with the delivery company, they would lie to Ikea, and Ikea rep said there was nothing else they could do. The one phone call I had with Cherise was the ONLY productive phone call and she actually noticed that something wasn't right and took the time to figure it out. After this phone call when we discovered they had lost the products, Ikea refunded me $100.00 for delivery charge and shipped out a second order. (order #250061148) The second order was shipped from the distribution center on May 10, 2017 via the same delivery company. I received an email the following day, May 11, stating that the order was ready to be delivered and I would receive a phone call in 2-3 days. Fast forward to May 17, still had not heard from delivery company so I called Ikea again...waited on hold for 47 minutes before even speaking to a person, again....they contacted delivery company, again, and delivery company said they would call me within 48 hours..again. They did call and scheduled the delivery for May 18, 2017 with a time window of 2pm-6pm. I had not heard anything at around 4pm so I called the delivery company to check the status. The woman Darlene that answered the phone (the same one that scheduled the delivery with me the day before) said that they did not have any deliveries scheduled in Chattanooga for that day but she could schedule a future date with me over the phone, put me on hold. A man, Daniel, picked up and I explained to him what had been going on and he said they had a truck in Chattanooga at that moment but for some reason my delivery was not on it and when he looked in the system, someone had gone in and cancelled my delivery at 5pm the day before (after it had been rescheduled). This company is definitely up to something, at worst illegal, at best shady. And Ikea is no better, having a company like this delivering products to customers and then not remedying the messes that have been created. I will not do this for another 3 months (or indefinitely) with Ikea company and this delivery company. We have shopped at Ikea in the past and used their products in our home, but after this experience we probably never will again. We live about 2 hours from the Atlanta store and wish we would have just taken a trip up there and purchased them in-store. We debated doing that if we ever get our money back, but really have no desire to give this type of company our money, so we have found similar loft beds and honestly, better quality, at a local store. Ikea just isn't worth it. Period. This experience has been a nightmare. To give a company $1000 and in return, have no assistance or concern for their customer (over an issue that was created by a company they chose to do business with) and no product received in return for that money, it's not only ridiculous, it's bad business.”

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Posted 7 years ago

“The shelves are v good quality for the price and prompt service”

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Posted 7 years ago

“As I said they look good for the money and are very practical.”

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Posted 7 years ago

“Great Store, very well organised, and great food too!!”

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Posted 7 years ago

“Great range of products, all at a reasonable price. Needed coat hangers, and they have sturdy wooden ones; much better for the clothes and they all look the same in the wardrobe now!”

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Posted 7 years ago

“I had an issue with parts on a dresser and I'm sure you could imagine how unhappy a person might be in the middle of assembling furniture and forced to placing a call to customer service. The representative was wonderful, apologetic and resolved the problem. I wish every company had people that helpful.”

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Posted 7 years ago

“Easy to use website, found products quickly and efficiently.”

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Posted 7 years ago

“Placed an order on-line, was given a delivery date. I hesitated in placing the order as they require someone to sign for it upon arrival, but thought I can rearrange one day and make it work. I arranged my schedule to be home from work, the best they can do is a four hour window 12-4. After 12:00 I received a call, at least they called, that "the truck broke down" and delivery will be Tuesday. I asked if the item could be left without a signature, I clearly stated, "I'm giving you my permission to leave it" I will leave a signed note on the door saying the same, but they refused. Someone has to sign!!! I will not order again!!! Amazon, Target, Walmart, the US mail, etc. all leave packages.”

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Posted 7 years ago

Ikea is rated 1.5 based on 1,604 reviews