Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My friend and I went to Ikea near Walthamstow the area is clean and the showroom is fantastic.I have known IKEA since 1995 as there is IKEA in Kuwait where I used to work I was dissapointed when I approached a man how to order and deliver.He told me to pay first. The long que is unbelievable. At the till the lady cashier said to go to the 12 section and from there we can order and pay at the same time.The lady from that section told us we need to go downd wait to the que At this point my leg is painful going up and down the stairs. The staff does not now the process how to handle costumer We just need to order pay and deliver to our house With great disappointment and frustration we went home empty handed I am pretty sure this not the legacy of IKEA founder Will I go back to IKEA never mind Valentino Fernando”

Helpful Report

Posted 6 years ago

“I wish I could give a zero star review. Our order was delayed 3 times from original delivery date (1.5 weeks)... finally, we had to go PICK UP our order after paying $350 in delivery fees. When we picked up, the order was missing 2 items. When I asked for a refund on delivery, they denied the refund. I spent over 3 hours on hold with their customer service line and NEVER received a pick up. My only way of communication was thru Facebook page and requested someone call me and was denied the request as well as my delivery refund. I am so disappointed in Ikea and have lost every ounce of respect I had from the company. We will take ALL of our business elsewhere from here on out and I would suggest everyone else do the same, especially if you need items shipped. HORRIBLE!!!!!”

Helpful Report

Posted 6 years ago

“I ordered a bedroom closet last week of January, waited more than a week for delivery only to find out that they gave us wrong boxes of the items, hence we could not aI orderedssemble it. So I called Ikea customer service, and its the worst customer service I ever encountered. Not even one word of sorry or any apology coming from that ladys mouth. Didnt even offer anything to compromise at least and make my situation a little bit better. Instead she told me if I will return it early to any Ikea store I will be charged for it for the store taking the item back. and If I would want them to give me the right items, I have to wait another ten days, and wait for ten days too, to get the old boxes from us. it is not convenient in my part since we have a small apartment and the three big boxes are nowhere to keep it somewhere out of sight, considering I have two toddlers running around. Plus now, all our wardrobe is out , since I got rid of the old cabinet to make room for the supposedly working closet today... so our place is such in a big mess... I would understand that lady because its not her fault anyway, but as a customer representative you are obliged to make amends on the customers part, I used to work in a hospitality industry for many years, and I know what can a customer service representative can do. you just dont neglect the emotional and physical setback on the customer's part... what pisses me off is that lady is never, never apologetic at all. she is working in behalf of Ikea so its her responsibility to speak for them and say sorry at least! for the freakin' inconvenience they put us on!!! worst worst experience ever, never again will deal with this company... I hope ikea will read this and make necessary action for the hundreds complaints waiting for them... seriously!”

Helpful Report

Posted 6 years ago

“Ordered 22 bookcases for a new bookstore. They delivered 4 bookcases and 22 height extenders- which we can't use without the bookcases. When we finally reached a customer service person, they offered NO help except to send more bookcases in 2 weeks- after our bookstore opens. This delay will cost us $1000's but IKEA doesn't seem to care.”

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Posted 6 years ago

“They say you take the biggest risks when you are going down. After IKEA dressers and cupboards were found with a flaw that could kill (and killed!) infants, IKEA launched one of the biggest recalls in furniture history. The truth - they never paid out refund checks to the millions whose items were recalled! After spending 35 hours on the phone over 14 phone calls, and being promised the check for all my furniture that was recalled, after 5 months of harassment and constantly being lied to, I'm asking other customers in a similar boat to reach out - let's punish IKEA together. Already a few neighbors have joined hands.”

Helpful Report

Posted 6 years ago

“Horrible customer service via phone, I have ordered many items from Ikea but if you need to speak to someone you can expect 40+ minutes wait times. It is hard to believe such a major company has terrible phone support. Turn your products over to Amazon for internet delivery!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 6 years ago

“I ordered a sofa in the Tampa store and was promised delivery the next day. The sofa did not arrive. I wasted all day waiting. Delivery at Ikea is suspect.”

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Posted 6 years ago

“The products are great value and quality. I like the room ideas as they cover rooms of all sizes and have clever ideas, the staff are helpful and the shopping experience is relaxed and fun”

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Posted 6 years ago

“IT WAS THE ABSOLUTE WORST EXPERIENCE, I have ever had purchasing furniture.”

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Posted 6 years ago

“I placed an online order on January 10th with the delivery date of January 16th. On the 16th only part of my order was delivered, but IKEA informed me that the entire order was delivered. Upon speaking with a representative I was told there was a "mix up" and my order was not completed even though the records showed otherwise. The representative could give me no explanation as to why the delivery was incomplete but that I would have to wait for a new delivery date for the 25th. In checking my delivery status online on the 23rd, I saw that my delivery had been changed for the 31st of January. I received no notification informing me of this change or that there was a delay. After spending over an hour on hold, I finally spoke to another representative who simply told me my only option was to wait for the new delivery. This is getting absolutely ridiculous. The fact that IKEA can't fix a simple delivery screw up within 24-48hrs is unacceptable. Being told that I would just have to wait for the problem to fix itself is horrible customer service. Further, when I asked if I could change the order from delivery to pick up, I was told this was not an option and received no reason as to why. Come on IKEA, you can do better.”

Helpful Report

Posted 6 years ago

“I ordered items online for delivery, they didn't turn up! I'd changed plans to ensure I was in and having received confirmation the items would be delivered on the specified date I assumed it was all ok. Nothing was sent on the delivery date, and when I contacted Ikea, they informed me that there had been a problem with stock. I had to cancel the order and they ordered the same items from a local store, promising delivery 3 days later. I stayed in to wait and received no notification that there was an issue. I then contacted then again and was informed the order had not been sent out. This company goes beyond incompetent, I will never purchase anything from them again.”

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Posted 6 years ago

“Ikea is a deeply organised shop so I could check online where my wanted items would be and if they were in stock. I could quickly race round the shop with my list and a big trolley. The items are well packaged and boxed so it was easy to get them into my car. I could check on the website how big the packages would be so I knew they would all fit in my car. All in all a very well thought out and smooth shopping experience. Furniture was easy to put together and is sturdy and long lasting”

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Posted 6 years ago

“Very bad experience got the faulty product and after three repeat deliveries didn't get it fixed . Eventually returned and no refund for 3 weeks and i had to call almost 20 calls . not very impressed .”

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Posted 6 years ago

“Customer service was excellent. Delivery drivers kept in contact with their estimated delivery time and assembled quickly leaving no mess. Product was of excellent quality - great service.”

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Posted 6 years ago

“Havn't rexieved my stuff and its been over a month. This is the worst company ever! Dont shop here. Take your money elsewhere trust me.”

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Posted 6 years ago

“I didn't receive my order and when I tracked it on the IKEA site it just gave me the date I ordered it with no information.Looks as though it wasn't even processed. I called several times and was placed on hold for over an hour each time! Finally someone answered and when I started talking she acted like she couldn't here me which is bogus , then hung up. Ridiculous!!! You can't email anyone. You can only fill out a general question form. When I did that it errored out and said "something went wrong". Really????! I need this order for a wedding which is next week. I'm extremely angry and will NEVER order from this company again.”

Helpful Report

Posted 6 years ago

“Horrible customer service, you wait forever to speak to someone who knows nothing. You would think a major corporation would fix this!!!!!”

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Posted 6 years ago

“Ikea US's customer service is (and I say this without hyperbole) the worst I've ever received. I've spent a total of 4 hours on hold over 5 phone calls. Some calls take over an hour (not an exaggeration) before you can even talk to a person. I've been promised call backs that never happened and refunds that never posted. The people you talk to seem competent, but the phone line is obviously VERY understaffed. And the complaints about really long hold times goes back over a decade. This is obviously a problem Ikea knows about, and just doesn't care.”

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Posted 6 years ago

“We were shopping at IKEA Burbank this weekend trying to buy a sofa bed. we faced the issue with price mismatch btw actual price and the price showed in the system on it so the cashier Michael was so helpful and did his best to solve the issue along with his manager ( forgot her name) and honored the price for us. Michael was very kind, professional and very customer oriented. Thank you!”

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Posted 6 years ago

“Where do I start? While shopping on a Friday night we were told that we could have delivery the following day, much to our surprise. Spent all of Saturday awaiting a shipment that never came. While waiting, realized that the salesperson had missed slats for the bed we bought. Customer service recommended a return trip to the store for the slats and to "keep my head in a good space." ??? Flew down to Ikea again and purchased slats for bed and blew home. Spent over an hour on phone with customer service to find out that because the order was place late on a Friday evening, the shipping company could not fulfill the order. Why then did the shipping company call me at 9:30 a.m. to confirm the delivery? Shipping company told rep they had "attempted to contact the customer." How can that be when neither my husband nor I got a call from them? Ikea rep said that the soonest delivery would be Thursday. Well aren't I a fool for believing that the beds would be delivered when promised and going ahead and getting rid of the existing beds so the assembly could take place? I tried to call the store and see if I could get the shipping any faster because my girls don't have beds right now, but I am dumped right back in the main Ikea number. There is no one I can talk to at the store, apparently. Hey Ikea, your assembly/delivery service is a hot (lying) mess! I have no idea if these beds will even show up on Thursday. Whatever happened to customer service? Why am I reduced to complaining online? The associate in the store was delighted to help me part with $1,000, but now there. is absolutely no one for me to speak with about this. $29 for delivery?? That's extraordinary! Except that it isn't.”

Helpful Report

Posted 6 years ago

Ikea is rated 1.5 based on 1,601 reviews