Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

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“We drove 128 miles to the IKEA Conshohocken store and we purchased 3 sofas and other items total over 2500 dollars and the store informed us they can deliver 2 sofas but they don't have the third one in their warehouse so they basically told us we either have to take it today with us they can't deliver it which wasn't right since we paid for the flat rate delivery anyway and they didn't make any exception or compensation even though this wasn't our fault. We wanted everything delivered. We agreed to take one sofa home and they said they will help us with the order. They gave us the sofa and the sofa cover and we paid for everything and drove back home. We got home and put the sofa together only to find that they gave us a cover for a chair, not a sofa. I contacted the customer service and spoke to Tiffany who was very rude and unprofessional. She informed me I have to drive back to the store to return that one and get the right one and that is the only option. I explained that this wasn't our fault, they did us wrong from the beginning and she didn't care. I was on hold for 55 minutes then she told me there is nothing they can do I asked to speak to a supervisor, she put me on hold for another 15 minutes then she told me there is no supervisor available and I requested a call back and documenting this incident then she said there is a supervisor available now. She asked me to hold and I did for another 10 minutes then they hanged up. I am ready to give birth in 10 days and I explained to her this is a 50 dollar problem and we paid 2500 they should be able to deliver the correct item for us as a courtesy. I was treated badly and felt like crab. This is not customer service and the store, the customer service and their supervisor should be held liable for their unprofessional action. This is my first time buying from Ikea and will be my last.”

Helpful Report

Posted 5 years ago

“We checked the item was in stock before leaving home. It was. On arrival the bay was empty !! Managed after a 5 minute walk round the entire stockroom, found a nice lad who checked for us. There were 10 in stock. No sign of the item anywhere. He sent us to the customer service desk (ludicrous waiting times) and yes I clicked the sad face several times. Well I had to take my frustration out in something!! Half an hour later we were told the item was "high up" and no staff were available to get it down. I can understand the Health and Safety side of this but after being told this item IS a bestseller.......poor service.”

Helpful Report

Posted 5 years ago

“I paid £39 for a delivery. The driver arrived 3 hours late and asked me to walk up the road to unload my order...40 parcels??? The driver then rated himself and asked me to sign?? 2 of the parcels were damaged do I had to go out of my way to visit IKEA to get them replac f. Which was a total mess around and took 2 hours. Customer service offered a £15 voucher, I want a refund on my delivery as it pointless getting s delivery when I had to go the store. Poor service all round.”

Helpful Report

Posted 5 years ago

“I have left parked my van in Ikea Edmonton car park. When got back after Ikea shopping found my van drilled in multiple places and all my tools gone. Just lost £5000 and spend £50 at Ikea Edmonton. No security was present, security only inside store making sure we don’t steal their Swedish sweets!”

Helpful Report

Posted 5 years ago

“Horrible experience! Gave Ikea my husband's business address and then they scheduled a delivery during a window in which his business was mostly closed. Rescheduled and informed them of business hours. Same thing happened--they scheduled delivery during hours business is closed. I called to change the delivery window and oddly they rescheduled a window that somewhat overlapped with business hours, but promised they would delivery before business closed. No delivery. Cancelled order. Will never order delivery from Ikea again. Ikea should dump this shipping company---they are a complete joke.”

Helpful Report

Posted 5 years ago

“IKEA Canada does not care about the post - purchase customer experience. Warn anyone considering using their Task Rabbit assembly services (which Google search reveals IKEA Canada acquired Task Rabbit so Task Rabbit = IKEA although “customer service” staff try to tell you otherwise). Google search also reveals Task Rabbit had data breach! Read their privacy policy and terms and conditions for dealing with YOUR personal information and think twice if you want anything to do with Task Rabbit! In my case their online platform allowed me to enter all of my personal information including credit card and code in back only to have the site link get stuck as I try to confirm and move to next step to connect to assembler! I checked with my credit card company and they said TaskR did apparently call to verify my credit card billing address — so my personal info is in their hands somewhere even though they can’t complete my transaction! Learning this and then reading about their data breach — my advice to anyone would be read the terms for dealing with Task R very carefully and make sure you are ok with YOUR personal information being used his way! The minute you e yet information on the Task R platform you will start receiving spam emails advertising their services — even if they take your credit card info and then don’t complete the transaction to do the job you got in touch for! IKEA Canada customer service (and I use that term loosely) agents rude and do a lot of doubletalk. Always dealing with a different agent on your file. Oh and delivery not on the date agreed to (after you wait all day for it). And a third party does IKEA deliveries too so they try to blame that on a separate company. As others have said WARNING to not purchase IKEA products that require delivery and or assembly! The experience involves you having to establish relationships and share your personal information with the delivery service and also Task R just to get one item delivered and assembled! Terrible customer service on the part of IKEA Canada! I see them in a whole new (bad) light! Buyer beware.”

Helpful Report

Posted 5 years ago

“Delivery did not occur on day it was scheduled — and at last hour advised shipment not on truck. Task Rabbit (IKEA’s new assembly partner) unable to process my assembly request — and I would advise everyone to read carefully and make sure you agree with how this Task Rabbit uses and shares your personal information! Customer service agents are rude and always a different one calls. You get nothing but a runaround after sales. Sad. I certainly will not be buying any products that need delivery or assembly from IKEA again.”

Helpful Report

Posted 5 years ago

“Buyer beware. IKEA's furniture assembly services offered by TaskRabbit are fraudulent. We purchased an IKEA daybed in March 2019 in New York and signed up for TaskRabbit assembly, via the IKEA website. The quoted price for the assembly was $85.50. When the assembly was completed, TaskRabbit charged us $479.69! TaskRabbit and IKEA should be ashamed of the fraudulent assembly services they offer.”

Helpful Report

Posted 5 years ago

“Bought a kitchen 3 years ago after 2.5 years the veneer has started coming off 3 doors. They sent someone out to have look but then didn't even have the decency to get back in touch. eventually went in to the shop to be told it was not there fault or problem. I've had to buy replacements. A company with your reputation and of your size could have replaced these for nothing and provided great customer service. Obviously not interested in the customer. I would advise anyone to avoid IKEA kitchens!”

Helpful Report

Posted 5 years ago

“They only deliver during regular business hours during the week which is problematic for working military families. Neither my husband or I could make the very broad 4-hour excepted time and asked a customer service agent to contact the driver to let he/she know to leave it at the front desk of our apartment buildings (which they already consented too.) The customer service agent called and called but the driver didn’t answer, so she left a voicemail and assured me this wouldn’t be an issue. Later in the day, I receive a voicemail (no call, just voicemail) that I missed my allotted (4-hour long) appointment time and that they would need to reschedule and I would need to re-pay the delivering fee. They later informed me that drivers can only deliver to the address registered, so why didn’t the customer service agent I spent over a half hour on the phone with that morning inform me of that policy? They also only deliver to my area on Thursday’s, which meant we would have to wait another week for our furniture. End of story, I received a refund and will just get my furniture elsewhere. Would not recommend IKEA or their customer service.”

Helpful Report

Posted 5 years ago

“Bad experience with the delivery service! We were provided a 4 hour window (12pm-4pm) and was told we would get a call 30 min prior to arrival. I called at 11:45am to get a more accurate arrival time- was told 1:25pm and confirmed that I was going to get a call 30 min prior to arrival. Well driver never called and arrived at 1pm so he basically just left never bothered to call us. I spent 45 min on the phone trying to resolve the issue, but of course it wasn't. We had to reschedule another delivery date. Ikea should consider their delivery options. Great way to tarnish your relationship.”

Helpful Report

Posted 5 years ago

“Our Ikea furniture delivery was scheduled for 27/04/19 between 9-1pm. When I bought the furnitures in Ikea the cashier who helped us said there were altogether 38 pieces & we should watch & count on the day its delivered. Two delivery people came around 11:30 am & delivered 35 pieces. I kept telling them that they should have delivered 38 pieces according to the bill. Those two men started arguing with me saying the ikea cashiers always make mistakes. It should be 35 pieces & that I should sign the paper saying I received all the pieces correctly that was given to them. Half hour after the ikea delivery guys left, another ikea delivery person called & said that he had 2 pieces from ikea that we bought & needs to be delivered. I mentioned to this 2nd delivery person that I had mentioned to the earlier delivery men about missing pieces & they disagreed & didn’t admit a mistake. 4 hrs after the second delivery from ikea the concierge security person from our condo building said that somebody had found an ikea box in the service elevator & it had our name in it. How irresponsible these delivery people & the company are. Way before it was so much better when ikea had their own delivery service & assembly service. Now if you want ikea furniture to be assembled then you have to hire Task Rabbit through ikea & their service is expensive & not completely reliable. I am loosing all my interest to buy any large items or even any items at all from ikea. Thank God! If that lost package wasn’t returned to us then we would not have one furniture completely build within the expected time. Please read this post & think twice. We had major problem with ikea missing furniture that we paid for. Higher authorities were not easily available.”

Helpful Report

Posted 5 years ago

“Bought a Pinnig Halltree (black metal - $89.95). Best "build it yourself" product I have ever bought (I'm 71 - built lots of bikes and furniture in my time). All parts very robust and high quality. Instructions clear and accurate (even though wordless!) Finished product is extremely stable and I'm so glad I didn't opt for some cheaper ones at Walmart or Amazon. Bench very sturdy - and I'm no lightweight at 250+”

Helpful Report

Posted 5 years ago

“I ordered almost 3000$ furniture and it suppose to deliver on 24th 9 to 1pm. They failed to deliver and didn't inform about delay. I call them and reschedule the delivery today 25th April 2019 at 9 to 1pm. They failed to deliver within the time. I took two days day off for receiving goods. I call them to cancel the order and they said it's already cancelled. I said who cancel the order, they said they don't know. What a surprising support. I never expect such act from IKEA where there fame is touch the sky.”

Helpful Report

Posted 5 years ago

“Absolutely useless. I applied for an Ikea credit card on the evening, and may I say, late evening of Thursday 3 - 7 - 19. I was excited and I already had in mind what I wanted to buy and had been looking it up on their website. The next day, I was then told some 18 hours later that I was supposed to of used my card that I very evening to have gotten my $25 off my first purchase, 'even though I had no physical card in my hand.' So within those few hours before midnight on that Thursday evening I should have used this card to have gotten $25 off my first purchase. One of the most ridiculous things I've ever heard of in my whole life, and so poorly explained on the credit card application. When I called the following day some 18 hours later I was told by 2 Ikea employees, (Ben being the second,) that I could never get this $25 again to use. I cancelled the credit card instantly via Ben. I've already posted a blog about my experience on Facebook about this and I will be filing complaints with the Better Business Bureau, anywhere that has reviews on Ikea and also consumer affairs. People need to understand how ridiculous Ikea is and the bank that supports them. UPDATE: As time went on a complaint was filed with the Washington DC branch of the Better Business Bureau. Richard S in the corporate office at IKEA promised to send an e-card with $25 on it to an email address that I've used for almost 22 years and I check daily. Never once did these number ever appear in my spam folder or my inbox. Then my other email address was given to him which I've had for 14 years and check mane times daily. Once again no $25 numbers ever appeared. Finally Christine called from Ikea's Corporate office and left a message on my voicemail after I had talked to this particular lady the day before. At the time of this writing she said in a voice mail which was 17 days ago now, that a physical card would be mailed to me and would arrive in 7 to 10 days. Of course, no card has ever arrived I've recently filed a complaint with the attorney General of Washington DC and Mrs Carter there has forwarded my complaint to the appropriate attorney General of the state that the Ikea is in. I've come across a few other companies that are this awful with their constant lies about sending things to the customer. Let's be honest here, if Ikea were true to their word they would have spent a few extra cents and had this so called physical card sent to me with a tracking number. Even more simple, they would have called me on the phone and just given me the numbers. I'm NOT surprised in the slightest that this company has a got a 2 star review.”

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Posted 5 years ago

“I order bunch of things online and suppose to deliver as mentioned date and time. Time passed I chat with ikea online; they said it's not delivered. Online shows shipped. Chat person said not really. I call IKEA, they said we will arrange reschedule and we will not charge for reschedule, it's freeeeeeee!!!! What a terrible support. This order was surprised gift for my child birthday who did very well in exam and I thought I will nicely rearrange his room to boost up his education. We should not expect those unprofessional dealings from IKEA where there fame is touch the sky. Moreover, I am not expecting funny conversation like free re-schedule offer!!!! I hope management of IKEA should take this incident seriously. I got the file number (file number S-17609530) from chat who is really kind to support me. I took day off 9 am to 2 pm, i booked elevator from 9 to 2 pm. How costly the support of IKEA that apart from all my suffering; the cost of there call still not equivalent to there call to the customer. I am so dishonored and frustrated after expending almost 2500$. Order No: 324780632 Delivery Time: 24.04.2019 09:00 - 13:00 Date Status Event Location 01.01.0001 We have started to prepare your order. Warehouse 19.04.2019 Thank you for placing your order with IKEA! 24.04.2019 Good News! Your order has shipped from the IKEA distribution centre. You will be contacted by our local delivery company to confirm your final delivery details. Mississauga, CA”

Helpful Report

Posted 5 years ago

“I had purchased a sofa bed , dining table and chairs , coffee table and a rug on 23rd March this year from ikea and opted for home delivery. The coffee table and rug didn't quite go with the decor. We had packed it back pretty neatly immediately for the return of those 2 items only. When I took it back to ikea wembly for a return the customer care executive told me that the rug is fine and can be refunded, however the coffee table cannot be returned as it's product from 5 years back and is discontinued as per the label on the box. We hv moved in this city in jan 2019 , how is it even possible we hv such an old item. Moreover I had all the invoices which clearly showed the purchase on 23rd March and we were returning it within a month. The product was delived to us by ikea only. It just seemed they were trying to find excuses and making things up which didn't quite add up. The label mess up was from ikea' s end and not our problem .The mess up was not at all expected from ikea in the first place. Finally we got a voucher for the item and not a refund which we should hv as we had returned an unused item with proper invoice. It was quite a harassing and unpleasant experience. I would definitely think twice before purchasing anything in the future as the return was quite a hassle for no fault of ours.”

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Posted 5 years ago

“Waited in all day Friday and the delivery did not turn up Following several phone calls I was assured that it would arrive Monday but still no delivery Good have already been paid for but nothing but lies and conflicting information with each phone call I make to customer services”

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Posted 5 years ago

“I order 8 items from the store to be picked up the next day. I received confirmation and money from my credit card went out. Later on that evening I received cancellation email of compleate order from Parmus IKEA cos they did not have one item, they will return my money back with 10-14 days. How frustrating!”

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Posted 5 years ago

“I actually give ZERO stars. I have had nothing but frustration and the online chat is virtually helpless. I have two open order for delivery from IKEA. The first was to arrive today....and was sent back because they "could not find me" and I'm sure the other one will be just as bad. Not to mention...ordering the furniture was an absolute nightmare. Anyway....save the frustration and don't order from them. Worst ever!”

Helpful Report

Posted 5 years ago

Ikea is rated 1.5 based on 1,601 reviews