Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

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“If you're after the most flimzy products of absolute terrible quality and a very short life span, go to Ikea!”

Helpful Report

Posted 9 years ago

“The worst service ever !!!! Ordered a Besta unit in black, delivered a white unit, went in store to have it rectified and was told correct colour will be delivered in two days, waited and no response, called and was told that the unit is out of stock, meanwhile my television is down and my flat in a mess. I will never buy from them again, waste of time.”

Helpful Report

Posted 9 years ago

“I ordered a mattress which took over 1 week to deliver. Now the biggest issue was that before making an order I had phoned customer service just to let them know I would require help with setting up the delivery as I was unable to lift the items. I also did put a note on my special instruction. One of the team did call me afterwards and I explained my situation and it was agreed the delivery person would be notified about my special instruction. Some days to the delivery I received a text that the items would be delivered between 7am and 11am. I wonder if they are not aware that not everyone is jobless having to wait for 4hrs for delivery rather than being specific? A day before the delivery I got a call that my delivery would be between 7am and 9am and I would receive a call an hour before my delivery time. Of course I never received any call and the delivery came at 9.40am!! I would never purchase any item from them NEVER! AVOID THEM AT ALL COST!!!!!!!”

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Posted 9 years ago

“Nothing designed to be easy about shopping in this store, from your arrival on the sixth floor to being forced to walk miles to reach what you want. I visited Ikea Coventry and you can't just progress from Floor 6 to the tills when you have all you need, you have to go via floor 5, just in case you are stupid enough to have forgotten something else that you might want. Total stress of a shopping experience, ignorant staff and not a manager to be seen.”

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Posted 9 years ago

“Ordered online with ikea.Took day off work for delivery.Got a text message that it'l come between 7-11am. At 9 am received a call saying it'll come between 10-1 pm.At 2 pm it had still not arrived.So i called them only to be told that it'll not be delivered today & will be rescheduled for the same day next week. Ikea didn't even bother notifying me that the delivery wasn't coming & after i was tired of waiting, i had to call myself. They arrange no special delivery to make up for this trouble”

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Posted 10 years ago

“If I could give a lower review than a 1 I would!!! I bought a filing cabinet and it was missing a main wooden part. Without the side of the cabinet it is totally useless! I called customer service, waited on line and was then told they would do nothing!!! What an absolute waste of time and money. I will NEVER shop here again!!!”

Helpful Report

Posted 10 years ago

“I have had a Tupplar blind for about 6 months which has always been temperamental when opening and closing.It finally gave up yesterday and is now totally stuck in the down position hence a very dark room.I have just spent 25 minutes on hold(gave up as the phone bill probably more than the blind worth) to find out if I can return the product without my receipt ,which I cannot find.If you try the "ask Anna " it eventually comes up with "try ringing your local store."If you try an email it suggests you won't get a reply for approximately 7 days.As it is quite a distance to my nearest store do I risk taking it back or not?Also ,the drawer runners on the wardrobe we bought 3 years ago have broken and are now no longer made so another useless piece of equipment in the house.Used to love Ikea but getting very fed up with the quality and especially the customer services.”

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Posted 10 years ago

“Faulty sofa with loose stitching found 1 week after delivery. Sent numerous emails to customer services with no reply even though they state they will respond within 5 days. Tried phoning customer services but no one answers, very frustrating!!”

Helpful Report

Posted 10 years ago

“Ikea delivery: TERRIBLE service. Placed my order (472-567413433-01) the second of august. Delivery date was today 23rd. Yesterday i get the confirmation text saying that they will be here between 11 and 3 pm. Today at 11:30 they call me and say that they are unable to deliver until the 9th of september (13th if it has to be on the weekend). What??? So they rearrange the delivery to the 13th of september speaking to my boyfriend, i didnt even agree to it!! I paid 40£ delivery for this service??? Do i really need to wait a month an a half to get my delivery after i paid for this service? I definitely do not recommend this service. Very very disappointing.”

Helpful Report

Posted 10 years ago

“11 day response time for email & 45 min on hold to customer service, does that not imply not enough staff to answer complaints IKEA ?”

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Posted 11 years ago

“Just had the worst customer support from ikea ever. They are cut off for a loooong time.”

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Posted 11 years ago

“Thanks IKEA Coventry for awful customer service and a reminder that you still owe us £120 refund for items paid for twice & failed delivery”

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Posted 11 years ago

“Missing bits means my new Ikea table delivered with damaged box and just three legs! Not much use. Heard nothing from customer supper. Very upset”

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Posted 11 years ago

“Had some excellent customer service from Ikea today”

Helpful Report

Posted 11 years ago

“Appalling customer service from ikea. So far,64 mins waiting on phone and 9 days for email reply! not good enough”

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Posted 11 years ago

“I absolutely hate Ikea in sunrise. Worst customer service anywhere.”

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Posted 11 years ago

“Now spent over a month trying to get ikea to replace a faulty chair. Disgusted by their customer service. rude ignored”

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Posted 11 years ago

“Ikea is the way better & cooler cousin of the current American discount dept stores. Good quality, good prices & good customer service.”

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Posted 11 years ago

“Is there any worse customer service than ikea? Waiting in line for 30 minutes for a return that should take 3 minutes.”

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Posted 11 years ago

“My IKEA delivery has arrived, great service, called in advance to say when would be here and carried boxes upstairs for me.”

Helpful Report

Posted 11 years ago

Ikea is rated 1.5 based on 1,601 reviews