“Terrible and unsatisfied experience and no accountability from company AVOID THIS COMPANY AT ALL COSTS!Poor service and bad customer service.
No reliability just left my parcel on the other side of my apartment building. My apartment number (delivery address) is not even on the door where it was left and more than 50 people and their visitors have access to these gates and they did not even try to conceal it.
No courtesy call to ask if I was happy for them to leave it unattended and even says I signed for the parcel when I was not home to give authority just careless attitude from the company and delivery driver they hide behind a photo that says delivered but do not want to take accountability for their actions.
20mins after I arrived home to look for it and it was not there! So who is responsible? They should have better policies and procedures to ensure this doesn’t happen because it clearly happens a lot within this company!
How can they drop off a parcel no where near my delivery address and say it’s been delivered then I email to complain and all they say is it has been delivered and do not address any of my concerns in the email just reply with the same autobot responses.
When they did not take the necessary actions to ensure I recieved it. How do I know delivery driver didn’t just take the photo and then take my package back?
I was also keeping an eye on tracking and there was no real time updates to show it was picked up by driver until it had been delivered so not even reliable to tell you it would be delivered that day. It says 1-2 business days but was dropped of at nearly 8oclock that night on Christmas Eve.
I would have been happy if they just took the parcel back to warehouse and I would have been happy to go and collect myself.”
“Title: Extremely Disappointed with Imile Delivery in Riyadh
I have had the worst experience with Imile Delivery in Riyadh. They have consistently wasted my time and provided nothing but false promises. It seems that their entire operation is built on lies. The delivery times they promise are never met, and when you try to reach out for updates, there’s no accountability-just empty excuses.
I feel compelled to label them as frauds. They do not respect their customers' time or commitment, making it impossible to trust their services. In this digital age, where convenience is key, their inability to fulfill even basic delivery requirements is absolutely unacceptable.
In addition, I am planning to file a complaint with the police regarding their fraudulent practices. This level of negligence and deceit should not be tolerated.
Furthermore, I am also disappointed with Shein for their partnership with Imile. It reflects poorly on them and raises doubts about their reliability as well. If they continue to associate with such untrustworthy delivery services, I will reconsider ordering from them in the future.
I strongly advise others against using Imile Delivery. Save yourself the hassle and frustration -look for alternative delivery options that actually value their customers and provide the service they promise.”
“The worst company in the world , can you imagine that I changed my location in shein two months ago, and still every time they took it to the wrong location every time this is the fourth time, I’m tired of them they are the worst in the world”
“Shitt*st delivery company ever!!!
They subcontract random drivers to deliver whenever/ however they want! When you call them to complain they pass you the driver’s number!!! Another joke business”
“My notification showed they dropped my package at my parcel locker and shows available for collection and that it was delivered on the 19th. It’s not there. I go into their own tracking website and they say they delivered it on the 19th but sent it back to DS on the 20th. No customer service and no idea where my package is right before Christmas. Useless.”
“the courier doesn't want to come I don't know why I called him and he told me that my order is not with him then I sent him a screenshot of my order with him he is just a liar then I asked when he will bring my order he told me my order was small the amount I told him that 302 dirhams is small the amount should be 1000 dirhams he just doesn't want to come my location. No customer service
No working contact number
No human contact
No nothing. Still i'm waiting my parcel I don't know when he'll delevery”
“The worst service to exist, they lied that they said they tried to deliver my parcel everyday for a week even though the tracking showed it stuck in the same place, it adventually got send back to the seller, what’s the point calling yourself a delivery service if you never deliver any parcels ? 🤦🏽♀️🤷🏼♀️ Get a grip for god sake”
“Worst delivery service ever. They don’t take care or pride of their work and just throw your parcel and walk off and when you go to let them know they are just like. It got delivered have a good day.
Don’t use them what ever you do!!!!”
“Worst delivery company ever and I mean worst…don’t even bother using it…I had a delivery to be picked from me thrice now I have lost money because of them..they deserve o.0 star….pathetic …I am angry and exhausted from calling them..customer service extra poor…just shut it down if you guys can’t work …..”
“All the reviews you read here are completely true, this has to be the worst company I have ever dealt with.
No customer service
No working contact number
No human contact
No nothing
The delivery address given was a business that is open from 9am to 11pm, you can not miss this place at all. 17:00 look at the tracking and says it is nearby, 17:42 check again and it said no one was here, funny that seeing that there is over 15 people here at any one time. E-Mailed them got a canned reply saying out for delivery Monday, Monday came and then said was out for delivery, no updates all day until circa 23:30 saying they could not find our address!!! How is this possible if they could on Friday, again emailed them ignored all weekend, Monday got a response saying sent back to sender.
How companies as big as SHEIN still use these cowboys is beyond me.
I reckon they don't deliver or send back and just keep or sell the stuff.”
“I mile is the worst courier I’ve ever experienced. It takes two hours to contact an agent. They never respond to anything. I think they purposely honestly purposely delay their package times. I am so frustrated. I hate this company with a passion. I hope it shuts down. it is the worst company I’ve ever experienced in my life.”
“they took my package and posted that they have delivered it and I have received it. They are liars! They used old pictures of packages delivered to an unknown door then they will forge your signature! These people are thieves!!!! They took my package and they never called back they never checked on it and they never did refund all the hassles they had made!! Worst courier services ever I have encountered! Never trust them esp if your package would come form a very nice luxurious seller!”
“This would have to be the worst delivery service! Customer service is near on non existent. They tell you to email them and you get a generic response. You go on their online chat and you get put in a queue - if you’re lucky you won’t get timed out and put back in the queue of waiting at 60+
If you do get through again you get a generic response which leads me to believe you’re not even talking to a person - you ask a question and they just vanish and then you get timed out and booted off the chat and put back online.
Deliver to the address supplied was apparently not safe - Im yet to find out how it’s unsafe as there is plenty of parks NF for the driver to park in to drop the parcel into the office - if they couldn’t be bothered doing that there’s a big black letterbox which they could’ve put the parcel in but apparently couldn’t do that either which makes me believe they didn’t even attempt to deliver.
I have emailed and left messages on chat for someone to call me - I have also asked if the driver can call me when he/she is at the address and I will come out and meet them so they don’t even need to get out their car!
I am getting nowhere with this company and all I want is my parcel!
If I could leave a no star review I would”
