“Terrible experience, i wish to never ever find myself in such space with lazy stuff members including the manager, who do not know their products and do not care about anything but rather be on their phones during work.. Im very much disappointed at how i had to walk out of the store carrying my Y70 Nova plus, without a bag on a busy monthend weekend as i didn't have my purse with me to buy a shopper bag as i only came to the store for collection & not to buy anything.. Imagine what could have happened after collecting a phone of R5500 & have it taken by thugs only because i couldn't buy a R5 shopper bag”
“What a terrible company to deal with. My assistant tried to buy a laptop they were so rude to her as she is Zimbabwean told her they couldn’t trust she wouldn’t run off with their R18000. So I tried to do a hp contract on her behalf. I’m a commission earner, I’m married anc with accrual and they want all types of Info from my husband who has nothing to do with this application. But you will give credit to people who often don’t pay you. You are a ridiculous company to deal with and we will take our business elsewhere. Downright disappointing. Get your act together incredible disconnection!!!!!”
“If I could I would give a ZERO score- bought an iPad from Sandton Incredible connection on 5 Feb- 16 days later it starts giving trouble- I take it in - promised by manager Sydney that it will be expedited (I should actually get a replacement device according to Consumer Protection Act)- I am still awaiting feedback- despite numerous calls, emails etc. This is appalling service, this store / Company should be reported to the Ombudsman for violation of consumer rights”
“Terrible service, especially from Sandton City. They don't answer their calls, you have to call millions of times. When they do eventually answer they leave you on hold for TOO LONG and then you eventually have to put down because they are wasting your airtime. Terrible!!!”
“Very bad customer service I bought a cell phone at canal walk incredible connections 2 days later the settings option did not want to open then I went back the nice technician the first time exchanged the phone with no hassle but did not open the second phone infront was never opened infront of me when I got home I opened it and the phone had scratches on it I then waited two days and the phone did the same thing setting did not want to open I then took the phone back again and a different technician then said that the software needed to be updated and that the phone should be working fine too days later once again the same thing happened and settings did not open we then took the phone back and the manager Riyaaz who paid us no attention has the worst attitude did walked away from us with the phone did not say what his doing made me wait for him and then comes back and says they cannot do anything as there is scratches at the bottom of the phone this place is disgusting they are not professional and do not do the valid checks and are quick to blame the customer I did not ask for my money back all I asked is that the phone work as it should but they cannot even make that happen I have traveled 3 times now from kraaifontein to canal walk and back for this issue with and all within 14days”
“These guys are despicable. I cant get an AIO HP PC in any of their stores in polokwane or pretoria. When I tried to buy one online, they refused to process my order saying that they cannot deliver to limpopo due to low stock levels. Seriously? In 2022 ? You can't deliver?”
“I'm giving this store 1 Star because 0 is impossible. I bought a laptop in Bloemfontein mar 2020 and Jan 2021 some buttons like (Tap,f5,B,N,Delete,f3) didn't work anymore and Dec 2021 the battery that HP gave at least 5 year, is no longer working well and my laptop used to switch off at 30% or 20% without any warning then today my laptop won't work unless it's connected to the charger. This store sells electronics they got from shady dealers that sell nothing but bullsh*t to unsuspecting victims like me.”
“The service at Cavendish store today was absolutely pathetic - wanted to purchase a blue tooth speaker. Salesman had no idea what he was talking about. Speakers on display had no charge - even left the store to give them a chance to charge but on returning they said they didn’t have an actual charger so charging from the Lap top didn’t work.
Looking at these other reviews why can head office not do something?”
“Ordered an item online on Wednesday the 5th of January 2021 . Received a hyped up email that the item was on its way and would arrive in 1 - 2 days. Still waiting for an item on Monday the 10th. The courier company sent an sms very early this morning that the item was out for delivery today but so far dololo”
“Can't complain about the service because there are no service!
I've been waiting 35 days for my laptop that went in for repair.
Will never ever buy or set foot into any they're stores.
I've phoned numerous times.
Asked to speak to the manager and she couldn't care less.
No one has phoned me with an update on progress.
Arrogant and careless staff.”
“incredible connection canal walk - the most unorganized staff with zero knowledge ? I wanted a gift card and purchased some products - the manager on duty sitting working on a computer had to come over to help get a gift card on the system for me - didn't greet me just very rudely helped her sales assistant AND THEN they insisted you have to buy the gift card separate and then pay for your goods making me have double bank charges - I said it's 2021 not 1987 surely it can be done together ? such poor service with shoulder shrugs and confusion and zero interest in customers 🙄”
“If i could give -5 stars i would. I had never had such bad service experience as at Incredible Connections Paarl mall. I visited the branch on Wednesday 24 Nov 2021 and completed all necessary documents to apply for a contract and a labtop worth R14 999. The consultant, Lyle said that they could not complete the application because the manager was not available to assist. Arrangements were made that they would submit the application the following day (Thursday,25 Nov) and would then contact me to come in for the final vetting. I haven't heard from them the entire Thursday and also nothing on Friday (today). I tried phoning the branch numerous times with no answer. I took off early from my work (today) to went all the way back to the branch. The consultant,Lyle,first told me that he did phone me. I told him that I have been waiting for 2 days and did not get a call from anyone and I also couldnt reach them on the landline for the last two days. Lyle said that they didn't answer their phones because they were too "busy" (there were not even 1 customer in the shop at that time 16:45). I then asked Lyle if we could just finish the vetting to finalise everything. Lyle's response was " Unfortunately we cant assist now because the manager was yet again not available and maybe tomorrow "!!!!!
This service is PATHETIC AND UNACCEPTABLE!!! I WAISTED all my time on Wednesday to come in and complete qll the forms. They did not even bother to contact me the following day, as promised and still was not able (or willing) to assist me futher.. The consultant, Lyle doesn't have no experience to deliver customer service.
Incredible Connections Paarl mall have THE WORST customer service. I will make this complaint on all socail platforms known. There are way more other suppliers that sell labtops and electronics than to ever go back to Incredible Connections again!!!! PATHETIC!!!”
“I would change their name to pathetic connection. Bought a printer online on the 17th November 2021 and to date there has been no feedback with regards to the delivery. The tracking dashboard was last updated on the 18th November. Sent them an email requesting feedback but to no avail, didn't acknowledge or respond to my mail.”
“I would absolutely NOT recommend incredible DISconnection.
We bought a new laptop with1 year guarantee, 6 months later started giving problems, brought it to the Vaal branch, waited 3 months, came back still faulty, went back for repairs, took another month and you wont believe, came back exactly the same.
The stores wonderful response??
it must be sent to the supplier again for repairs, you will be without a laptop for minimum of 15 working days but it might take longer.
The branch manager Matsemela will not even call customer care. His words were " here's there number call them yourselves ".
In the meantime you lose income due to no working laptop.
Been waiting 4 days for Regional manager to call back as were promised by customer care. You won't believe, no call yet.
This company has the worst after sales care I've ever experienced.
AVOID AVOID AVOID.”
“Ordered a 12700R console on May the 6th . Was promised delivery within 3 working days.
Here I am 2 weeks later no parcel.
Every single day I get hold of incredible connection to be told lie after lie about the whereabouts of my package. One day it's Courrier it sending it to me and the next its FedEx delivering . The lies have not stopped since the day I made full payment of the console. It's fast approaching a month since my purchase and I still have no transparency on the whereabouts of the my order .
Customer service is absolutely pathetic and almost non existing. They have no informative details about your purchases and promise to get someone to call you back even though no one ever does. I've wasted hundreds of Rands in airtime trying to contact them and get information on the whereabouts of my parcel, yet every day I'm greeted with lies of 'today you will get your parcel'. All in all, I'm now:
-2+ weeks of my life wasted.
-12700R missing from my savings.
-And left with a bitter taste in my mouth.
Unethical, unprofessional and unlawful business is an understatement .”
“Incredible disconnection. I gave my laptop in for repair of a faulty microphone Three weeks later and all I have heard is "that the speakers are distorting"???!! No word about when I can expect it back or replacing it. The complaint has been "escalated" what does that mean. There are no direct and imformative communication with the customer. They just dont give a damn.”
“This place approved an account then thereafter wanted marriage certificates because of a double barrel surname before they could give me the appliance, what in the hell, i didnt even get asked for that applying for a bank loan when i was buying a whole house , to make things more confusing, when i applied i stated that im single, now where am i supposed to get a marriage certificate? That's why these little shops of theirs close down so fast, they ask for nonsense”
“A company still sticking to Steinhoff values.
After placing my order online, paying and receiving an order confirmation I am told my order cannot be fulfilled.
Family of mine ordered after me and received their order. I send proof thereof and they just ignore the facts.
The worst retailer I've had to deal with.”
