Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,004 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,004 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service!”

Helpful Report

Posted 4 years ago

“So far you all have been great. Very clear updates and confirmations, which are nice to receive in the current shipping climate.”

Helpful Report

Posted 4 years ago

“I like the product. My complaint is that I was never notified the product was on its way....I did not know it was on its way nor could I track. On 9-10 I finally got email notification....AFTER Fed Ex had contacted me about requiring a signature. I think if you check the ship date from Dallas and the date I received notification from you, it was nearly a week. No helpful to try and track to be present for delivery......”

Helpful Report

Posted 4 years ago

Hi Jo. We sent tracking notification to you last Thursday. You'll likely find it in your junk/spam email folder. We can also send shipment details to a mobile phone via text message if you select this option during checkout. Also, Fedex and UPS offer a free service you can join to get tracking update for ALL shipments arriving to your address, regardless of who shipped them. Check out www.ups.com/MyChoice and www.fedex.com/apps/fdmenrollment/ Thank you.

Posted 4 years ago

“Very happy”

Helpful Report

Posted 4 years ago

“We were a little worried about ordering from this place as we had never heard of them. We called about a rug and the person we talked to was very friendly and helpful. He assured us we would get the rug in a short time. We received the rug and pad in about a week. We were very satisfied with the rug and the service we received. I would definitely recommend them”

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Posted 4 years ago

“This was an easy purchase and especially fast arrival. The rug is awesome Karastan quality. I’ve purchased from Incredible Rugs before and will again.”

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Posted 4 years ago

“Easy to use. Have not received my rug yet.”

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Posted 4 years ago

“Very good selection. Like the variety and the quality. Sale prices are fantastic especially the free delivery. One negative aspect is this site does not offer free returns.”

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Posted 4 years ago

“Loved the opportunity to upload a picture of my room to see how the rugs would look with my furniture and wall hangings.”

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Posted 4 years ago

“Great selection and opportunities for closeout sales.”

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Posted 4 years ago

“Our rug came promptly in 4 days. We are waiting on the pad, but I'm sure that will be fine. We ordered this same rug from another company last spring, only to be told weeks later that it was back ordered. That company had the rug listed as "in stock". I am very pleased with Incredible rugs and Decor.”

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Posted 4 years ago

“Very easy to use website and great communication on status of order and shipping.”

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Posted 4 years ago

“My rug and pad arrived today which is much sooner than I expected. The rug is fantastic and exactly the same as the picture on the website. The tools Rugs and Decor provides customers to view their products are unmatched. The ability to zoom in to within a few inches of the rug’s surface makes it so much easier to decide whether to purchase or not. I’m a repeat customer and will definitely be returning in the near future.”

Helpful Report

Posted 4 years ago

“I do not like being charged to track my order then unable to get the app!!!!!”

Helpful Report

Posted 4 years ago

Hi Julie, there is no charge to track your order and an app is not needed. We email you with updates every step of the way and we'll email Fedex or UPS tracking details so you'll always know where your order is. You can also call or use Live Chat for updates, any time. Thank you.

Posted 4 years ago

“After searching the internet for area rugs; this company definitely rates 10 stars out of 5! You will receive high-quality rugs, excellent communication on your order status at the LOWEST prices. So save yourself a lot of time searching other web sites.”

Helpful Report

Posted 4 years ago

“I love the "See This Rug in My Room" feature and also the blocks showing which colors are actually in the rug. It's the best site for rug shopping that I have found.”

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Posted 4 years ago

“This is my go-to rug store. The site is easy to navigate. The prices are very fair, and the see-it-in-your-room feature is terrific. But the great selling point is the customer service, they are really top drawer.”

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Posted 4 years ago

“Great selection of rugs! Loved the filter option...Made it really easy to review product selections that I was specifically interested in.”

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Posted 4 years ago

“I love your site . Ordering is simple & clear . My second purchase from Incredable Rugs . I highly recommend this web site .”

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Posted 4 years ago

“Representative was courteous and helpful -- qualities that all too often are lacking. I was very impressed and wouldn't hesitate to recommend to others.”

Helpful Report

Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,004 reviews