Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,992 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My rug and pad arrived today which is much sooner than I expected. The rug is fantastic and exactly the same as the picture on the website. The tools Rugs and Decor provides customers to view their products are unmatched. The ability to zoom in to within a few inches of the rug’s surface makes it so much easier to decide whether to purchase or not. I’m a repeat customer and will definitely be returning in the near future.”

Helpful Report

Posted 4 years ago

“I do not like being charged to track my order then unable to get the app!!!!!”

Helpful Report

Posted 4 years ago

Hi Julie, there is no charge to track your order and an app is not needed. We email you with updates every step of the way and we'll email Fedex or UPS tracking details so you'll always know where your order is. You can also call or use Live Chat for updates, any time. Thank you.

Posted 4 years ago

“After searching the internet for area rugs; this company definitely rates 10 stars out of 5! You will receive high-quality rugs, excellent communication on your order status at the LOWEST prices. So save yourself a lot of time searching other web sites.”

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Posted 4 years ago

“I love the "See This Rug in My Room" feature and also the blocks showing which colors are actually in the rug. It's the best site for rug shopping that I have found.”

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Posted 4 years ago

“This is my go-to rug store. The site is easy to navigate. The prices are very fair, and the see-it-in-your-room feature is terrific. But the great selling point is the customer service, they are really top drawer.”

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Posted 4 years ago

“Great selection of rugs! Loved the filter option...Made it really easy to review product selections that I was specifically interested in.”

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Posted 4 years ago

“I love your site . Ordering is simple & clear . My second purchase from Incredable Rugs . I highly recommend this web site .”

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Posted 4 years ago

“Representative was courteous and helpful -- qualities that all too often are lacking. I was very impressed and wouldn't hesitate to recommend to others.”

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Posted 4 years ago

“Other than taking much longer to receive, all other aspects were good.”

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Posted 4 years ago

“Great customer service on telephone call.”

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Posted 4 years ago

“The rug is perfect for my living room. I have gotten so many compliments about how great it looks. Your customer service is very thorough and a nice group of people to work with......Ann O'”

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Posted 4 years ago

“INCREDIBLE Service !!!! Very happily surprised with earlier than expected delivery--by Four MONTHS 👏👏👍👍 Outdoor rug was Exactly what I was in search of (to match present one)--Same Mfg, Same Pattern, Same Die Lot. **at same price as my Original rug (purchased 1 1/2 yrs ago) --I'm thinking I should've ordered more! **Customer Service was Over The Top & fun to talk with!! 👍👍😀😀”

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Posted 4 years ago

“Great prices and was kept in the loop along the way!”

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Posted 4 years ago

“From the ease of using their website and the very helpful option of viewing potential choices in pictures of rooms in your own home the shopping experience was delightful and allowed you to purchase with confidence. Speaking with customer service several times Julie was very helpful. They promptly applied a discount adjustment with welcoming courtesy. Shipping prompt. Will shop with them again. Excellent.”

Helpful Report

Posted 4 years ago

“Rug I ordered was listed as 8' round, but in actuality is only 90". Rug seems a good quality, arrived in a timely manner. Wish they were more honest with the sizing, so am a bit disappointed having to "make it work" with my setting.”

Helpful Report

Posted 4 years ago

Thank you for letting us know about the measurement issue. We'll pass this along to the Manufacturer who provides the rug dimensions. You received their largest round size available so if you decide it won't work in your space, just let us know and we'll be happy to take care of it.

Posted 4 years ago

“I still am waiting to receive my rug: it’s delayed , I guess”

Helpful Report

Posted 4 years ago

Hi Donna, we emailed tracking details to you. Perhaps check your junk/spam folder. Your order shipped yesterday and UPS shows your rug will be delivered on Monday, 9/14 under tracking 1Z402E9E0322593727. Thank you and enjoy!

Posted 4 years ago

“We're enjoying the rug and appreciate its good quality. It's a great style and color match for the foyer. If it were a foot longer and wider, it'd be perfect. Thank you for excellent service!”

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Posted 4 years ago

“The photographs off the rug were SO off in color to the real item. Will be returning....”

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Posted 4 years ago

Hi Debbie, the Crystal rug by Safavieh has a silky finish and nap that can darken or lighten in color, depending on the direction you turn it in the room, as well as the room lighting and, of course, your monitor settings can play a part. For these reasons, we suggest you order a small size to sample for color before ordering a large size. We have a terrific sample program available. Thank you.

Posted 4 years ago

“Very good customer service! Let me know every step of the way about arrival. Came way before expected! Would buy from again❗️❗️❗️”

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Posted 4 years ago

“Quality of the product is very high. What surprised me is the extraordinary level of customer service. Starting with a personal email after placing my order and ending with my rug arriving a month early. Five star service - thank you!”

Helpful Report

Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,992 reviews