Login

Start Free Trial Are you a business?? Click Here

Indow Reviews

4.5 Rating 1,496 Reviews

87 %

of reviewers recommend Indow

Company Reviews

Product Reviews

4.5

Based on 1,496 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

Write Your review

Tell us how Indow made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

media upload photo icon

media upload video icon

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Indow 5 star review on 31st July 2024

Indow 5 star review on 17th July 2024

Indow 5 star review on 17th March 2024

Indow 5 star review on 25th December 2023

Indow 5 star review on 25th December 2023

Indow 5 star review on 7th November 2023

Indow 5 star review on 9th October 2023

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Indow insert really helped cut down the noise of the cars outside. Thank you!”

Helpful Report

(Dealer) - Posted 2 years ago

Nan, Thanks for the feedback. While most associate our inserts with the energy savings properties they provide, we have seen a steady uptick in interest in our acoustic grade inserts. Traffic noise is one of the main reasons why people turn to us for such a solution. So happy to hear that they have helped bring quiet to your home.

Posted 2 years ago

“So far, very impressed……simple install with thorough instructions…..perfect fit.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Gerald, Great to hear. We pride ourselves on providing simple instructions for an easy install. So glad that this went smoothly and that the inserts fit as they are guaranteed to do. Thanks again for the review.

Posted 2 years ago

“My Indow insert fits perfectly and helps a lot with the noise outside. I’m very satisfied.”

Helpful Report

(Self-Measure) - Posted 2 years ago

John, So glad to hear about your experience with the inserts. Of course, the perfect fit is a key component in ensuring that the noise reduction properties are maximized. Thanks for the feedback and enjoy the quiet.

Posted 2 years ago

“First off...Pandemic. I get it. The measurement process was horrific. I got my indow over a year after ordering only to find that after installing it, I'd get about a 3.5 dB reduction in mid to high frequencies with the only window in the room. Ambient noise is diminished a bit but was it worth $500? Hardly. $100 ? perhaps. The wait time is excusable, the communication between my sales rep and I after numerous emails, and him never getting back to me after being quick to sell the product? inexcusable. I'm sitting here really missing that $500”

Helpful Report

(Self-Measure) - Posted 2 years ago

Jeremy, Thanks for engaging with us and providing feedback. We are sorry to hear that you are not experiencing the noise reduction that you had expected. All sound environments are unique, with sound often entering through areas other than the window openings. Situations sometimes require additional soundproofing measures. That said, we are committed to troubleshooting the fit and placement of your inserts to ensure the noise reduction properties are maximized. We have taken note of your feedback regarding the measurement process and post-sale communication. As we pride ourselves on providing a straightforward measurement process as well as deidcated, supportive communication from first contact to installation and beyond, we will use this information in our ongoing work to improve our processes. Once again, thanks for the feedback.

Posted 2 years ago

“Despite only two-out-of-three living room windows being covered with Indow inserts (the third window's sill depth was too shallow), street traffic is notably muffled and the room is much quieter. The inserts were placed in front of two single-pane aluminum-framed windows while the third window, with its original wood frame, affords better soundproofing. I wasn't sure this partial solution was going to work but I am pleased that it did.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Janna, Thanks for the review. We are so glad to hear that your "two out of three" application has worked for you. We are generally cautious of using such partial solutions, as sound can enter through neglected openings. However, as in your case, some partial solutions can indeed be very effective. We are glad that our inserts were able to help with the traffic noise in your home. A little quiet is a very good thing.

Posted 2 years ago

“The inserts are working as expected and are doing a great job reducing street noise. My areas for improvement: - Waited 5 months to receive them. I understand that this is due to supply chain issues (i.e., uncontrollable factors) but I felt that the communication could have been better. Every email was a generic "We'll let you know when it ships". At a minimum, maybe let me know my position in the queue? - I really wish there was a "managed service" option (i.e. pay extra to have someone come measure the windows and install the inserts when they arrive). I'm TERRIBLE when it comes to any DIY home improvement and was stressed I didn't measure correctly. I even had to hire a contractor to plug the inserts in (and do related work like re-installing the blinds)”

Helpful Report

(Self-Measure) - Posted 2 years ago

Thanks for the review and the feedback. We are so happy to hear that your inserts are helping to keep the traffic noise at bay. We certainly understand that the supply chain issues and the longer lead times were less than ideal. While we certainly did our best to communicate details to our customers throughout the process, it was not always possible to give accurate projections due to constantly changing realities. We certainly continue to learn each day about how to navigate these issues and communicate them more effectively. We appreciate your engagement in that process. While we are glad that you were able to get assistance to do the measuring and associated tasks, we certainly understand that this process can have its challenges. We find that most customers can take the necessary measurements on their own with our supported process, but we are always looking to broaden the scope of our service to include all interested parties. We will use your feedback to help us in our continued quest to make things easier and more efficient for the customer. Thanks again.

Posted 2 years ago

“Thanks so much. I'm happy to have 6 of my windows more efficient from using Indow. I appreciate the thorough and detailed process. All around great experience.”

Indow 5 star review on 14th December 2021

Helpful Report

(Self-Measure) - Posted 2 years ago

“Easy to install, helpful on noise reduction.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Steve, Thanks for the feedback. We are glad to hear that your installation was as easy as it is designed to be and that we have helped you to bring some quiet into your home.

Posted 2 years ago

“Good service, delivery and fitment. Improved window insulation as hoped for. One comment, the protective material on both sides was tough to remove; had to peel back the material in small increments to avoid excessive pressure and bending of the insert.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Iain, Great to hear that you are pleased with the insulating properties of the inserts. Thanks also for the feedback regarding the protective film. This material is designed to stay on, ensuring protection during shipping. However, it is also designed to be easily removed without undue pressure. We are sorry to hear that this process provided complications for you and have taken note of this concern. Thanks again for the review.

Posted 2 years ago

“Insert fits perfectly and the transparent part is clear to the point of being nearly invisible. The insert is a bit heavy (which is to be expected given the size of my window) and inserting it does take a bit of time and patience, which would be annoying if I'd want to frequently remove it in order to e.g. open a window, but luckily that is not the case for where I installed the inset. The main downsides are that it took a long time to receive the panel after I ordered it (making me hesitant to order a second one, even though I do have a second window that could use one) and they are not particularly cheap.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Joost, Thanks for the review. We are happy to hear that you are pleased with your insert. Thank you especially for mentioning the fit and the "nearly invisible" quality of the optical-grade acrylic we use. Large inserts can be a bit challenging to maneuver by one person. We do recommend an extra hand for inserts above a certain size. While we now are seeing some easing in the supply issues and have begun to adjust lead times down accordingly, we understand that delays had a great impact on our customers. We certainly appreciate your patience and would be happy to get the other insert ordered for you when you are ready. We understand that our products are a considered purchase, but as you have helped highlight here, they are a great option, built for lasting performance and continued return on investment over the years. Thanks again for the feedback.

Posted 2 years ago

“It was very easy to install and greatly reduced the noise from the trains downstairs!”

Helpful Report

(Self-Measure) - Posted 2 years ago

Yuchi, Great to hear (or not to hear, regarding the train noise). We are happy to have helped provide some quiet for your home. Thanks also for mentioning the ease of installation. We appreciate the feedback.

Posted 2 years ago

“My inserts are for casement windows. We can't believe what a difference they make! Wonderful product. Easy installation. Which there was a strong screen version that could keep my pets in and let me open the casement windows in the summer.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Margaret, Thank you so much for the review. It is so great to hear that your inserts are making the difference you had been looking for. Thanks also for mentioning the ease of installation. Currently, the strong screen option you suggest provides challenges that lie outside our area of focus. However, we always welcome such suggestions (especially when beloved pets are involved) and have made note of it. Thanks again for the feedback.

Posted 2 years ago

“I live in NYC and the windows in mothers apartment I rent are very low quality, so I could hear noise (even though I’m on a quiet street) and there was a big temperature difference on cold days in my bedroom vs the rest of the house. I ordered some Indows and even though I was hesitant because of the time they would take to manufacture and the cost, I couldn’t be happier with the decision! They came earlier than expected, they were super easy to install, they isolate the noise and the cold and my sleep quality has dramatically improved. The investment was well worth it!”

Helpful Report

(Self-Measure) - Posted 2 years ago

“Although I received the acoustic quality of inserts, I would rate the effectiveness at about 2.5. It does seem to somewhat muffle the noise level of normal conversation but not to the level of satisfaction considering the amount I paid and the length of time I waited. I did follow the installation instructions and video very closely. I am impressed with the insulating qualities and the fit to each window. The secure shipping was impressive and appreciated but wasn't happy that there was no assistance offered by the deliverer to bring the huge parcel inside, acting on your instructions, the driver claimed. I did see on the video that other customers were hauling in the parcel in themselves and I think you should make this clear that it is a requirement you are alone as far as bringing in the delivery yourself so you can arrange for help or plan on opening the parcel and bringing in the Indows piece by piece.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Michael, Thanks for the feedback. We are sorry to hear that you are not experiencing the sound reduction performance that you were expecting. All sound situations are indeed unique. Sometimes, due to sound entering through other areas than the window openings, further soundproofing techniques are necessary to reduce the sound. We are, of course, willing to troubleshoot with you to ensure that the noise reduction properties of the inserts are maximized. We understand that the extended lead times caused by unprecedented supply chain issues have had an impact on customers. While we now have begun to see optimistic indicators in the supply chain, customers who ordered during a certain period experienced greater delays. Throughout, we have remained committed to communicating those delays through frequent updates to our customers. While we include detailed information about the delivery service in our shipping emails and other communications, we acknowledge that certain aspects of the shipping process can present challenges. As always, we will use your feedback to help us continue to improve. Thank you for mentioning the build quality, accurate fit, and insulating qualities of our inserts. We take great pride in our craftsmanship and accurate measuring process.

Posted 2 years ago

“The corners on all of the inserts do not fit correctly into the window frame. They are all smooshed together and do not seal as pictured or as expected.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Krista, Thanks for the feedback. We are happy to troubleshoot any fit issues with you, as our inserts do come with a SnugFit guarantee. We have reached out to help facilitate this. As the proper fit of our inserts is an integral part of their performance, we will work to get this issue resolved for you.

Posted 2 years ago

“Awesome, notice a big difference after putting them in. Easy installation as well.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Sue, Thanks for the review. It is amazing what added comfort can do, right? Glad to hear that the installation went well. Best wishes to you. Thanks again for the feedback.

Posted 2 years ago

“Perfect fit and very effective”

Helpful Report

(Self-Measure) - Posted 2 years ago

David, Great to hear that your inserts fit as they are designed (and guaranteed) to fit. We are also glad to hear that they are performing as intended. Thanks for the feedback. Shalen Customer Engagement Manager

Posted 2 years ago

“Works great”

Helpful Report

(Self-Measure) - Posted 2 years ago

Mark, So glad to hear that our inserts are working out for you. Energy savings and comfort are welcome additions to the home this time of year.

Posted 2 years ago

“Pretty pleased with the inserts overall. We guestimate that road noise levels have been reduced in our bedroom by about 50%. Installation was super easy. The only bummer was the lead time. I think we waited about 4 months from the time we ordered to product delivery. Overall, happy with the product & this company does have really good customer service.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Alexander, Thanks for the review. We are so happy to hear that your inserts are working on the road noise and that installation was as easy as it is designed to be. We certainly recognize that the supply chain issues have certainly provided challenges to us and our customers. We remain committed to doing everything within our power to get orders out asap and communicate correct lead times based on these current realities. We are beginning to see some positive signs in the supply chain and hope to be reducing lead times accordingly in the near future. Thanks again for your patience.

Posted 2 years ago

“My home office overlooks a high school parking lot, so marching band practices, thumping car stereos, after-hours burnouts, and newly-licensed drivers honking their horns are a part of daily life. As part of a more comprehensive soundproofing strategy, another acoustic solutions company referred me to this product. The process of measuring and ordering was very easy, and I felt confident knowing that the process would yield a perfect fit. Indow did a great job communicating regarding delays related to the global supply chain, and it was worth the wait. The insert doesn't cancel out everything, but it's a significant improvement and I would 100% recommend the product.”

Helpful Report

(Self-Measure) - Posted 2 years ago

Gwen, Thanks for the review. We are so glad to hear our inserts have made a difference in your home office. We especially appreciate the mention of our communication efforts and are grateful for the referral by the other acoustic solutions company. We hope the quiet our inserts have brought you can truly help you to be more content and productive in your home office. Thanks again for the feedback.

Posted 2 years ago

«
1
2
...
20
21
22
23
24
»

Indow is rated 4.5 based on 1,496 reviews