Indow Reviews

Name: Indow
Address: 6427 NE 59th Pl, Portland, Oregon
Rating: 4.49

4.5 Rating 1,518 Reviews

87 %

of reviewers recommend Indow

4.5

Based on 1,518 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Indow:

Indow window inserts press inside your window frames without a mounting bracket to give you double-pane comfort and energy efficiency at an affordable cost.

Visit Website

Phone:

5032842260

Email:

comfort@indowwindows.com

Location:

6427 NE 59th Pl,
Portland
Oregon
97218

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Windows inserts help block some vocal sounds, but we feel it’s not thick enough compared to the Indow acrylic samples from the laser measuring kit. The metal ring came off from the insert when we tried to remove it.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Hi Richard, thank you for your review. We are happy to assist you with verifying your acrylic thickness and repairing your D-ring--this is a simple fix! Our Case Coordinator will be following up with you in about 1-3 business days about your insert.

Posted 3 years ago

“They are functioning as advertised - significantly reducing outside noise from nearby busy roads”

Helpful Report

(Self-Measure) - Posted 3 years ago

Hi, Jack and Mary. Thank you for sharing your feedback with us. We are thrilled to hear that your Acoustic Grade inserts are helping to make your space comfortable and quiet!

Posted 3 years ago

“The inserts significantly reduced the noise for our bedroom. They were easy to install. The entire procedure from purchase to delivery was very easy. The only portion that I would change is the chain and pull on the window. We were actually nervous pulling on them when adjusting as they don't feel very sturdy.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Hi, Janeth. Thank you for your feedback. We are happy to hear that you had a positive experience working with the Indow team and that you are observing great noise reduction with your Indow insert! Our chains are designed to withstand significant weight, and they are used for even our largest inserts.

Posted 3 years ago

“We ordered our inserts during the Covid pandemic, so it took a few months to actually get the inserts produced due to labor and supply shortages. We ordered 32 inserts - some with white frames. some with brown frames, and seven with the Limited Edition Color frame. The inserts arrived in a single freight shipment, and the container was packaged securely. All the inserts fit perfectly. However, the seven Limited Edition Color inserts arrived in the standard brown frame. After contacting Indow about this issue, they quickly created a claims case to replace the incorrect inserts with the requested framing/tube color. These replacements aren't expected to be produced for 8 to 10 weeks, again due to the pandemic.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Hi, Fred. Thank you for taking the time to share your feedback and this picture with us. We are thrilled to hear that your Indow inserts are fitting well in your window frames. We apologize for the mix-up with your brown inserts. Thank you for your patience as we work to get those to you as quickly as possible.

Posted 3 years ago

“The noise reduction was obvious as soon as the Indows went in. Can't even tell they're there.”

Helpful Report

(Dealer) - Posted 3 years ago

“Inserts work well. The measurement process was a bit tedious. Delivery, especially for a condo owner in a multi-floor building was inconvenient. Drop shipped onto the sidewalk in the front of the building. No option for help in carting inserts to upper levels of the building. That said, the product appears to be well-made and works fine.”

Helpful Report

(Self-Measure) - Posted 3 years ago

“I waited months for them to arrive and the fit and the finish was perfect but they make almost no difference in the noise coming from my neighbors barking dogs. They only made a slight difference in the noise but not enough so I can sleep at night which is what I was so excited about when I ordered these. I paid $1000 for three of the best grade windows you have and they made little difference if any coming from these horribly annoying barking dogs. Extremely disappointed and I don’t know what to do next.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Hi, Dean. Thank you for sharing this with us. We value honest feedback as it allows us to improve our products and service. We are sorry to hear that you are not observing a satisfactory level of noise reduction. Your representative has been notified and will be connecting wit you soon to discuss.

Posted 3 years ago

“Super easy to install, made an immediate difference, and the process to measure and receive the insert couldn't be any easier!!”

Helpful Report

(Self-Measure) - Posted 3 years ago

“The inserts greatly reduced the noise of an adjacent road in my bedroom.”

Helpful Report

(Self-Measure) - Posted 3 years ago

“We are very pleased with our inserts, especially the noise reduction. Because the Indow inserts help with sound and blocks drafts we have been able to remove some blinds and curtains so our view of the outdoors is greatly improved. The measurement and installation process takes patience but not that hard. Overall the whole process was enjoyable.”

Helpful Report

(Self-Measure) - Posted 3 years ago

“Customer service and measuring process were professional but I am disappointed in the final product. Purchased for all front facing windows of my home and my daughter's room in the back of the house. I feel they have changed the quality of the sound but not the intensity...it is still as loud as prior to inserts. I don't know if I will even keep them on as it almost seems to be amplifying the vibrations of idling vehicles at the intersection just down from my house. It was a large cost to have incurred and don't think it was worth it for my home.”

Helpful Report

Posted 3 years ago

Hi, Heather. We are happy that you noticed our dedication to a positive customer experience. Thank you for bringing this to our attention. We are sorry to hear that you are dissatisfied with your inserts. Your representative has been informed and will be connecting with you to discuss the issue.

Posted 3 years ago

“Love, Love, Love these indows! We are downtown facing a busy intersection with traffic, sirens, etc. The noise level is significantly reduced, making the acoustic inserts worth every penny. They were easy to install. The inconvenient part came with taking down the blinds and relocating them outward to accommodate the space for the indows. I knew to expect that in my conversations with sales prior to purchasing. My only complaint was by ordering 13, they were shipped together, and did not fit in our freight elevator. Seems the 450 pound order could have been separated to reduce weight and size. Had I known, I would made sure I had some helpers. Overall, there are no regrets. I would highly recommend these to anyone needing noise reduction! Great product!!”

Helpful Report

(Self-Measure) - Posted 3 years ago

Hi, Ken. We are thrilled to hear how much you are enjoying your Indow inserts! Thank you for this feedback. We always appreciate hearing from customers so we can continue to improve our service and product.

Posted 3 years ago

“The service was great. The inserts have helped to reduce freeway and train whistle noise which are about a mile from our house, although I can still detect them but in a more muffled sound. I am very pleased with the results.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Hi, Sandy. Thank you for your feedback. We are happy to hear that you had a positive experience working with the Indow team and that you are enjoying the noise reduction performance of your Acoustic Grade Indow inserts!

Posted 3 years ago

“Terrific product”

Helpful Report

Posted 3 years ago

“Very happy with my indow insert. The process was easy and it fits perfectly! I wanted to add a layer of protection over an antique stained glass window. It looks way better than I even hoped. Very pleased.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Thank you for sharing your feedback and this picture of your beautiful window. We are happy to hear that you are enjoy the fit and subtle look of your Indow insert!

Posted 3 years ago

“The panel Is great. So far the noise reduction has been more than I expected. I share a wall with my neighbor and his dog barks down towards my single pane window and it used to drive me insane. I can barely hear the barks anymore. The barks are very muffled and wonderful. I actually hear my music better now too because it also blocks most of the highway noises that use to come in. I don’t hear the sirens or motorcycles anymore. Very impressed. Very simple to install. There was some anxiety about the measurements I took and whether it would fit but they fit perfectly. No complaints. I just wish I can afford a second one. Maybe in the future Thanks”

Helpful Report

(Self-Measure) - Posted 3 years ago

Hi, Stelios. Thank you for your feedback. We are so glad to hear how well your Indow insert is reducing the noise coming through your window. We hope your favorite songs sound ever crisper than usual without that unwanted noise!

Posted 3 years ago

“I would say it assists with about 35-40% noise reduction, was hoping for a bit more. It fit well and is easy to insert which is a plus.”

Helpful Report

(Self-Measure) - Posted 3 years ago

“We love them. They are everything we expected. Couldn’t be happier.”

Helpful Report

(Dealer) - Posted 3 years ago

Hi, Michael. We are so glad to hear that you are loving the performance of your Indow inserts!

Posted 3 years ago

“Love the window insert. Was looking for something to reduce the draft from my old window. Extremely easy to install and blends right into the existing window. Outside noise is reduced and a noticeable difference in temperature (keeps warm air in during winter and cooler during summer).”

Helpful Report

(Self-Measure) - Posted 3 years ago

Hi, Paul. Thank you for taking the time to share this feedback with us. We are happy to hear that you are getting noise and draft reduction thanks to your Standard Grade Indow insert!

Posted 3 years ago

“The entire process was professional and organized. Im happy with the product.”

Helpful Report

(Self-Measure) - Posted 3 years ago

Jeanette, thank you for sharing this with us. We are glad that you enjoyed working with the Indow team and that you are pleased with the performance of your Indow insert.

Posted 3 years ago

Indow is rated 4.5 based on 1,518 reviews