Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“Arrived as expected, no issues.”

Helpful Report

Posted 6 years ago

“Some parcels didnt arrive and i tried to speak with someone else and that is not possible. I dissatisfied about your customers service, you have to have a customer service phone for any questions or problems.”

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Posted 6 years ago

“The parcel was not collected on the day it should have been collected.”

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Posted 6 years ago

“Fab service”

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Posted 6 years ago

“I've used this company for a long time, their prices are decent and normal customer service very helpful and responsive. However, I received an email saying my parcel hadn't been delivered and I'd need to pay £15 to get it back. As the parcel wasn't worth that I didn't bother. A week later I received the following: "We are disappointed to discover that, despite our recent correspondence, our records show the balance of £15.60 is still outstanding. This is your final opportunity to settle this balance before we pass this matter over to our legal team who will determine whether it is in our interests to continue with legal action to recover this debt. Please call us on 0333 3000 700 with a valid debit/credit card to make payment. Should payment not be received within seven days, this matter will be forwarded to our solicitors without further reference to you. If we are forced to issue proceedings against you then we will be claiming interest, court fees and solicitors costs on top of the amount outstanding. We trust the above will not be necessary and that we will receive payment by 24/04/2018. Kindly note that we will not accept any further orders from you until this matter has been resolved." I found this to be really unnecessarily aggressive. I spend literally thousands a year with this company. Firstly to me it seems ridiculous that I should have to pay double when they don't successfully deliver a parcel I've already paid for, secondly, do they really need to go on like that about a £15 bill, and only after a short period of time?? Bullying tactics are rubbish. Either way, their way of dealing with long-standing, cash spending customers isn't up to scratch and I for one will be taking my business elsewhere.”

Helpful Report

Posted 6 years ago

“Out of six parcels just one got delivered to the correct customer...despite our clear and detailed labelling. Four went to the wrong customers and one got lost completely by their courier DX. Despite many calls by us and many broken promises by them, one week later and they have done naff all to remedy the problems they have caused us. They are refusing to refund, which would be the very least they could do given the professional embarrassment caused...and contribute to our compensation the affected customers but that meets with the most determination shown by them so far with the word "No" Utterly ridiculous. Totally unprofessional, inefficient and basically USELESS....you would be well advised to use any other company but this one.”

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Posted 6 years ago

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Posted 6 years ago

“They're a useless intermediary who are as clueless as you as to the activity of the couriers. You're much better off dealing with the couriers directly from the start as they won't speak to you if you booked via Interparcel. Their main advantage (they say) is that their customer service team is more available than most couriers, however, all they do is try and fail to get hold of the courier themselves. They have no control over the delivery process and can give no information unless the courier speaks to them.”

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Posted 6 years ago

“I have used Interparcel with a former employer, to which the service was excellent. I recently tried to send a present to a colleague in Sheffield, but no courier arrived to collect my parcel and no contact was made by Interparcel since. In the end, I sent the parcel with the more reliable Royal Mail. "Very Poor" does not sum up how disappointed I am with the service. Have let me down massively.”

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Posted 6 years ago

“Delivery time excellent”

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Posted 6 years ago

“The parcel got delivered on the day expected but I would have preferred to have been given a time slot like DPD do, then I wouldn’t have had to wait in all day”

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Posted 6 years ago

“Actually didn’t make me happy. Was written 4-9-th of April for receiving the parcel in BG, but today is 10-th and they still don’t have it. It’s a baby milk inside and was important to receive it on time. :(”

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Posted 6 years ago

“Nice people on chat line but ineffective. After paying a small (£25) deposit to trial the service, I then discovered that the entry process was painfully slow being completely manual (no imports or API) and would not fit into our shipping process. I asked for the deposit to be cancelled and despite assurances the money was taken. As the funds were unlikely to be returned I tried to use their service anyway. The whole service seems designed around a casual user that only sends a single parcel. Every parcel needs dimensions entered and the address manually entered although a postcode lookup assists with this. Every booking needs at least three clicks to opt out of overpriced insurance ( twice My Hermes rate!) before completing the booking. Having got this far it should be plain sailing but unfortunately each booking has its own label which needs to be individually printed rather than a simple "print all labels" function. Worse still the labels are A5 rather than the industry standard 4x6" and the PDF file provided is in landscape format with the page reversed so that trying to print a second label overwrites the first until you realise the problem. Overall, the rates are good providing you do not require any extras and if you are looking to send the occasional parcel then Interparcel is probably a good choice. However for small businesses, it is not workable. To succeed they need an API or csv file import function as well as the ability to connect to today's e-commerce platforms such as eBay and Amazon etc. I will use the small deposit I unwittingly paid and move onto another platform with better facilities.”

Helpful Report

Posted 6 years ago

“I had sent a shipment and realized i wanted it to get there quicker. I did call the helpline and offered to pay more or even drive down to the depot and collect the parcel back and send via DHL or FEDEX or a more reputable service. Both these options were denied to me for no logical reason. Further to this they eventually managed to lose my parcel altogether. This is a cheap service with incapable and unhelpful staff. I should have paid 5 times more and gone with a better service. be warned better to go with the a more reputable company. This is a Mickey mouse company with no regard for customer service........”

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Posted 6 years ago

“good good good”

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Posted 6 years ago

“When FedEx failed to deliver a parcel to Norway, Interparcel did nothing to assist, other than threatening to sue me for over £60 of return charges without asking me if I wanted the parcel returned! Really poor company, unwilling to help, they turn against their customers with venom when anything goes wrong. Avoid. I now find that parcelmonkey and parcel2go are cheaper for most services, so I will be using them instead.”

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Posted 6 years ago

“Interparcel always work for me. Either sending or receiving, I have never had a failure or poor service. Happy Easter”

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Posted 6 years ago

“Chloe Prebble in the customer service team was very helpful, she answered all of my question and was able to make some suggestions to help me with a difficult collection/delivery. Very happy with the service and would highly recommend calling if you have a problem. Nick”

Helpful Report

Posted 6 years ago

“I ordered a courier to pick up from England to Scotland (Moray) First day the courier did not turn up with no explanation as to why. Spoke to them and was assured they would collect the next day. Again they failed to collect, this time I was told that as I live north they would not deliver to my address. Considering they knew my address beforehand, why did they promise collection. its happened twice with 2 different couriers. I am extremely angry at their nonexistent customer service and I urge others not to use this company.”

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Posted 6 years ago

“I always use Interparcel as my preferred choice. On this one occasion, I was unhappy that a package I had covered in case of loss or damage took went missing but showed as signed for by the courier.... Interparcel said it had to wait for the courier to investigate but ultimately this was at least a month of myself having to email and find out what was going on as neither interparcel or the courier could actually tell me what had happened. However, once my inquiry had been sent to the appropriate person, I was impressed by how swiftly and efficiently it was handled, hence I have given 4 out of 5 stars. I especially want to thank Stacey Cuff from the Claims team for resolving this for me.”

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Posted 6 years ago

Interparcel is rated 4.5 based on 9,913 reviews