Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely pathetic. A parcel sent from the UK to South Africa on 24 November, apparently thne only shipped from Belgium on 29 November - and now (23 December) I'm told it won't arrive before the new year. The quoted time was 5-10 business days. Absolutely ridiculous How can you not get a parcel to me in over a MONTH! horrid service”

Helpful Report

Posted 7 years ago

Hi Ed Van Niekerk, I am very sorry for the delay. Unfortunately the service selected is only estimated transit time and we have been informed by the carrier there are long delays with parcels arriving into the country of destination. Once again I am very sorry for the inconvenience caused to you and your customer.

Posted 7 years ago

“We have been working with Interparcel for almost 10 years now. We have been always impressed by the level of service: prompt, precise, trustworthy. We could not speak highly both of the services provided by Interparcel and of the outstanding customer service we get from their staff. In all these years, Interparcel has always been there for us whenever needed. Their prices are very competitive and very transparent. The interface is simple and effective. Every single time (and really not very often - which is good !) we needed to contact the company for whatever reason, the staff was immediately responsive and efficient. They are second to none. Thanks to you all Interparcel Team ! And just to mention one who helped us today: thank you Samantha Kennard and all your colleagues !”

Helpful Report

Posted 7 years ago

“Do NOT use a company called DX - on of Interparcel's couriers. I waited in from 9.00am until 4.30 for their collection, only to be told at 4.30 (when I rang Interparcel) that one of their drivers had not turned up for work. No phone call, no message, just a day wasted.”

Helpful Report

Posted 7 years ago

“I paid £194.70 for a consignment of 3 large boxes and £374.39 for a consignment of 5 large boxes to be delivered to two separate addresses in New Zealand for my 4 beautiful Grandchildren. I saved the money over the whole year, they are just kids and I wanted them to feel the excitement of receiving lots of presents all the way from England. The parcels were collected on November 29 and scanned again the following day at Heathrow..then nothing..no more updates at all, On Dec 14th I began emailing and calling interparcel many times, but no joy. Today I received an email from them saying that all 8 parcels are declared LOST, how can two separate orders to two separate addresses all be LOST. I am absolutely heartbroken and my Christmas is ruined.”

Helpful Report

Posted 7 years ago

Hi Karen, I am very sorry to hear the parcels have been lost in transit.Having investigated this matter with the courier, they have complated the full searches and unable to locate the parcels on this occasion. The orders have been passed to our claims department. Once again I am very sorry for the loss and inconvenience caused.

Posted 7 years ago

“WARNING DO NOT TRUST INTERPARCEL>COM Leanne Irish is demanding I get a damage report at a cost off £240 before I can claim the £250 damage insurance WHAT A JOKE this company is”

Helpful Report

Posted 7 years ago

Hi Martin, I am very sorry the parcel has arrived damaged. The claims department will require certain details in order to process any claim, due to the item having damage internally they will need a report from a specialist. We have requested the claims department contact you tomorrow to discuss this matter.

Posted 7 years ago

“A very easy to use website with a wide range of options for delivery of any type of parcel.”

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Posted 7 years ago

“Very easy to use website.Parcel delivered promptly”

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Posted 7 years ago

“I have been using interparcel for some years now and have always been impressed by the excellent service. The booking process is easy to use and I have never had any problems with the parcel deliveries, always to either France or Italy.”

Helpful Report

Posted 7 years ago

“we were promised a delivery slot and the goods arrived within the slot.”

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Posted 7 years ago

“This company never fails me. It is not the first time I use Interparcel they are reliable”

Helpful Report

Posted 7 years ago

“Many places to take your parcels to, with excellent service from all the staff I met. Sure to use again.”

Helpful Report

Posted 7 years ago

“TOTAL CRAP,FAILED TO COLLECT TWICE SO WENT TO PARCELMONKEY INSTEAD”

Helpful Report

Posted 7 years ago

Good afternoon Mike, I am so sorry that this was not collected. I can see that we did speak to the courier on several occasions about this and we have raised a complaint with them. I can confirm that this has been fully refunded for you.

Posted 7 years ago

“Very easy Nice and reliable Service everywhere Louana very cooperating staff”

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Posted 7 years ago

“Did exactly what you said”

Helpful Report

Posted 7 years ago

“Easy to use, good service, good price”

Helpful Report

Posted 7 years ago

“We have used Interparcel several times and have found the whole process quick and easy. Definitely our favourite courier choice.”

Helpful Report

Posted 7 years ago

“Parcel not collected, very poor customer service (if you can even get hold of someone) My daughter has had he same problem too this week.”

Helpful Report

Posted 7 years ago

I am sorry that your parcel was not collected and you were unable to contact us over the weekend. We do state that we are not open over the weekend on our site, I can confirm I have re booked your collection for tomorrow Tuesday 13th. We regularly feedback to all couriers details of any failures, or indeed any other issues affect their service, so that this can be looked into and addressed internally.

Posted 7 years ago

“Booked what Interparcel called a 'next day service with UPS' to be then told that the delivery postcode just outside Edinburgh, (which is in mainland UK), is NOT considered part of their next day service. This was never made clear on their website and I was only advised about certain postcodes not falling under the next day service AFTER delivery was finally made, even though they are trying to say I was advised before the booking, which is rubbish. Beware using Interparcel as it seems their service is neither guaranteed nor will they refund on late deliveries. I will NOT be using Interparcel again!”

Helpful Report

Posted 7 years ago

“Booked what Interparcel called a 'next day service with UPS' to be then told that the delivery postcode just outside Edinburgh, (which is in mainland UK), is NOT considered part of their next day service. Beware using them as their service is neither guaranteed nor will they refund on late deliveries. I will NOT be using Interparcel again!”

Helpful Report

Posted 7 years ago

I’m sorry that you have contacted us this way, looking at a quote to the delivery address we did give you an estimated transit time of 2 working days. stated on the quote that some areas with this post code are classed as remote and to check with us first. We have been clear when placing the booking that this area may not be included on the next day service.

Posted 7 years ago

“Failed to collect on the right day. Then failed to deliver the parcel. Then charged me to return it. Then failed to return it. Then failed to give any compensation. I started a court case, agreed a settlement via a mediation service, and they failed to pay the agreed settlement. Just awful start to finish. Absolute rip off merchants.”

Helpful Report

Posted 7 years ago

Hello, I am sorry that the driver could not locate the address however this does happen on occasion. As we are often not made aware of any issues we offer a self tracking service and therefore rely on customers to track their items and contact in the event of any problems. In this case we were contacted by the carrier and contacted you for further information. Carriers will not call numbers that are not local. The number required is for the receiver so they would not contact someone in a different country. Had a phone number have been provided at the time of booking, or prior to the parcels return, we could likely have resolved any address queries. As this was received after the return was processed we were unable to assist.

Posted 7 years ago

Interparcel is rated 4.5 based on 9,913 reviews