Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“Well designed, easy to use website. Provides documents, shipping labels and address labels. Very competetive prices. *Suggestion* When booking a drop off point, website should automatically take you to the closest to your collection address. This would save putting the postcode in again.”

Helpful Report

Posted 7 years ago

“This is the worst company I have ever dealt with paid extra to get a text when my parcel got delivered they didn't deliver said they left a card and they hadn't and after a month of not knowing where the parcel is it is back in England and get an email saying I owe over another £20 when they didn't even try and deliver on the first attempt. Worst parcel delivery company I've ever dealt with even the people I spoke to on live chat said they would get in contact with my relatives to sort the situation and they didn't attempt one phone call. Safe to say I wouldn't ever use this company again hope everyone reads what a poor company this is.”

Helpful Report

Posted 7 years ago

Hi Jake, Thank you for taking the time to write a review. I am sorry to hear that you are unhappy with the service that you have received. DPD have advised that delivery was attempted with no one home to receive, this information is updated on the tracking to make you aware. I can see that a request for the item to be left without a signature was passed on to DPD, however the item is left at the drivers discretion as this is a signature service. Unfortunately the parcel has since been returned to the UK by the courier and return charges have been applied.

Posted 7 years ago

“Last 2 times have been a nightmare. First time the item wasn't picked after rebooking on three separate occasions and empty promises. Informed that I could not claim compensation. Second time I cancelled the pick up and I did receive a refund. But somehow the courier picked the parcel up the next day after the person at the address was told it was booked out. Within one hour of pickup I informed interparcel but after numerous conversations and promises I was no nearer getting a resolution and I got the impression that nothing was being done and I was being fobbed off. The same happened the next day. Looking at the others reviews on this page I think the person writing the replys is the same person or they have all been trained in the art of fobbing off. I have resigned my self to not getting my parcel back or a refund. There is no need to reply to this review as I know the comments that are forthcoming.”

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Posted 7 years ago

“Easy to use and good price”

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Posted 7 years ago

“Need to work out better deals with the courier companies. Can't believe you can't reship to another European country without the package coming back to the UK first after a non-delivery that is not the customers fault. Poor and disappointing.”

Helpful Report

Posted 7 years ago

Hi Paul, I am very sorry but most couriers will not be able to amend the country of destination once the parcel is in transit.

Posted 7 years ago

“Easy to use booking system, good selection of services, best prices. Is the only delivery service i use these days”

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Posted 7 years ago

“The service as usual was very good and Abbie Ancell from customer services even contacted us to say the parcel had been delivered :-)”

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Posted 7 years ago

“Interparcel collected my parcel as arranged & it was delivered as proposed to China at a reasonable cost.”

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Posted 7 years ago

“Kept me well informed of tracking details. Delivery driver was polite and pleasant.”

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Posted 7 years ago

“Been dealing with them for many years, always found them very efficient and when the need arises there is always a polite and helpful person to speak to at their call center.”

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Posted 7 years ago

“price was ok”

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Posted 7 years ago

“Always trying to solve issues in delivery (a complex and demanding industry). Any issues were switfly dealt with and a resolution found. Keep up the continued high quality of service!”

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Posted 7 years ago

“Firstly I paid for a text message to come through when the parcel was delivered, that never came, when I went to check on the website it wasn't easy to find my parcel listing and when I eventually did, it gave conflicting information saying that the parcel had been attempted to be delivered, then it said delivered and after that it said it had been attempted to have a second delivery and would be going out again the next day. As you can imagine this was very confusing.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to write a review. I am sorry to hear that you are unhappy with the service that you received. Unfortunately as the order that this review is in relation to was booked over 3 months ago, we are unable to raise this further with the driver in question and I cannot see that we were contacted at the time. I have however issued a refund of the SMS surcharge as this was not received :)

Posted 7 years ago

“A hassle free service and they do what they say they will do when they say they will”

Helpful Report

Posted 7 years ago

“I have engaged the services of #Interparcel Interparcel to deliver a very special parcel to Australia - I have been tracking the parcel since last week and it is nowhere near Oz its in Belgium somewhere waiting for a fecken BOAT. Apparently the transit I chose was the slowest with only an estimated arrival date !!!! Well guess what folks the T&Cs said NOTHING about BOATS or THE SLOWEST mode of delivery (otherwise I would have gone with DPD or TNT). However if you check the tracking information it says its still in the UK? so I asked for it to be sent back only to be told that it was a further three day camel ride and up to 8 weeks to have it returned. Mind you this is the 4th time I have had to contact the company to find out what is happening - despite being told they would call me back with an update. Furious doesnt even start to describe it - charlatans In addition I have contacted Landmark Global to establish IF indeed the parcel is in Belgium and guess what they have no receipt of that parcel - and before you ask yes I did put in "their" bar code. No one in the UK is giving me a straight answer as to where the parcel is. charlatan ˈʃɑːlət(ə)n/Submit noun a person falsely claiming to have a special knowledge or skill. "a self-confessed con artist and charlatan" synonyms: quack, mountebank, sham, fraud, fake, humbug, impostor, pretender, masquerader, hoodwinker, hoaxer, cheat, deceiver, dissembler, double-dealer, double-crosser, trickster, confidence trickster, cheater, swindler, fraudster, racketeer;”

Helpful Report

Posted 7 years ago

I am very sorry for the issues you have experienced and for the resulting inconvenience that this has caused. We regularly feedback to all couriers details of any failures, or indeed any other issues affect their service, so that this can be looked into and addressed internally. We have raised this with Landmark, we are just waiting for an update and soon as we are we will contact you.

Posted 7 years ago

“Shocking service from start to finish. I could never recommend this company to anyone! They attempted delivery to the wrong address, damaged the parcel, are now returning to me with smashed glass and not only have they charged me for this disastrous service, they are not honouring the £250 insurance policy I took out. They are saying the small prints states they won't insure pictures, although they will accept them for delivery?! Apparently Parcelforce are the company to use, wish I had know that 2 weeks ago before this whole fiasco unfolded.”

Helpful Report

Posted 7 years ago

Hi Jill, I'm very sorry that this item has been damaged whilst in transit and for the inconvenience this has caused to you and your customer. As we class glass as a restricted item we are unable to offer any claim on this occasion. We do advise that although we will accept such goods they are not suitable for our services and are therefore sent at your own risk.

Posted 7 years ago

“Clear website, easy booking, quite broad comparison of courier prices.”

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Posted 7 years ago

“do not use. my Digital Audio Tape player, which is not replaceable, was damaged beyond repair”

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Posted 7 years ago

Good afternoon, Thank you for your review. I am very to hear the parcel arrived damaged. Upon checking the order number given, I can not see we were contacted regarding the damage item. The service you selected you could be eligible for a claim. Please can you email reviewus@interparcel.com the order details and we will certainly check this for you. Once again I do apologies for the inconvenience caused.

Posted 7 years ago

“Great service & quick help from KATE HALL :-) here!!”

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Posted 7 years ago

“Why I continue to use this company is beyond me. As the saying goes buy cheap buy twice! Which indeed I did then had to try and recoup a refund! Paid via Amazon Pay and up popped an error screen to say payment had failed to be taken so paid via another method only then to get a notification the following day to say that payment via Amazon pay had indeed been taken. Emails yet again over to their 'customer services' department (I use that term loosely!) and a refund was arranged. However this was only the start of the problems! Failed to collect parcel booked for the 14.2.17 then told me that it had indeed been collected which of course it had not. After numerous emails and images later, we finally now have this parcel re-booked on but for date the parcel was due to be delivered, 16.2.17 . This has not only resulted in my small business having a delay in receiving a refund for goods, but also missing the deadline for a refund from my wholesalers, which has now resulted in me spending precious time explaining the failed service to my wholesalers, however luckily they have kindly wavered their 'refund for returns window' yet again for the fact that this indeed was circumstances out of my control by a incompetent 3rd party. No apology has been received, no offer of an upgrade of service and an absolute outright lies in emails to myself. Be warned there is no ownership, no responsibility for mistakes incurred by this company and indeed their sheer lack of customer service is disgraceful and not a way to conduct a business. This is not the only time I have encountered problems with inter-parcel as nearly every delivery I personally or my business has encountered incompetence and school-boy errors. Will 100% after this incident will not be using this company again as I simply do not have the time to be messing around trying to right the wrongs of other. I would be quicker delivering it myself!!!!”

Helpful Report

Posted 7 years ago

Hi Becky, Thank you for your review. I am very sorry for the issues surrounding the bookings. I can confirm the refund has been processed for the Amazon order. The collection has been rescheduled in for tomorrow. Once again I do apologies for the inconvenience caused.

Posted 7 years ago

Interparcel is rated 4.5 based on 9,913 reviews