Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“26/10/15. Prompt attention to an incorrectly duplicated order, rectified quickly by Louise Evison, Customer Services Advisor.”

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Posted 9 years ago

“I've used Interparcel many times and never had any problems at all. Brilliant service. Just now though, having booked a collection for Monday morning, I heard from the collection addressee that he'd forgotten a funeral he had to go to so could I change the collection to Tuesday? My heart sank when I realised that the phone lines were already closed for the weekend and to be honest I wondered if it were even possible to cancel and rearrange. I then tried the live chat line and, never having done that before, anywhere, I was doubtful. Within seconds I was connected to Becky Blyth who very quickly, efficiently and politely got it all sorted. I was absolutely amazed, such a great service. Please thank Becky very much indeed! Best wishes Mark Roe”

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Posted 9 years ago

“Beckie was very helpful”

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Posted 9 years ago

“I would recommend Interparcel to anyone seeking good affordable carriage charges either in the UK mainland or overseas. Interparcel are always competetive and the tracking service is ultra efficient. I would like to take this opportunity to Thank All the people I have dealt with at interparcel over the past 10 years. Especially....Sam Kennard,Ellie Paul, Sabrina Slade”

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Posted 9 years ago

“A problem was encountered placing an order using Paypal for the payment. The payment was taken but the order was not confirmed. I contacted Interparcel by phone and spoke to Louana who arranged for PayPal to refund the payment very promptly. The 'good' rating reflects her efficient response to resolve problem. I contacted Interparcel by phone anf Louana reco;ve”

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Posted 9 years ago

“James was quick and helpful with fixing my error. Many thanks for the great service.”

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Posted 9 years ago

“I have always found Interparcel to be very reliable, and having encountered a problem with a delivery recently, the staff at interparcel very helpful, and resolved the problem.”

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Posted 9 years ago

“Your customer service agent JamesGiffen was absolutely fabulous with a difficult situation I'd got myself in he couldn't do enough to help me ... He sorted everything that needed to be sorted with a fast efficient manner he's a credit to you Regards Gill Furmston”

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Posted 9 years ago

“Been using this company for 5 years or so, good pricing and have had reliable deliveries via UPS and FedEx. Have sent something like 1500 shipments, only one has gone astray. Drop off option for UPS excellent value, and is usually next day. Avoid Hermes, slow and tracking useless.”

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Posted 9 years ago

“Excellent service from Kate Hall today. Thank you I Foss”

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Posted 9 years ago

“I am very happy with your service excellent customer service thank you”

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Posted 9 years ago

“Although i did have a few problems over the weekend with shipping labels and items not appearing in my account history i was very happy with the service and price. All items have now been delivered. Nicole was extremely helpful and managed to sort out refunds that were due to me.”

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Posted 9 years ago

“They provide an efficient service”

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Posted 9 years ago

“The operator, Katy Hall, was very helpful and promptly returned my enquiries on the contact form. I was very pleased, thankyou. M.Catalano”

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Posted 9 years ago

“I had never heard of Interparcel, I won an item on EBay and the seller suggested Interparcel as she had used them previously. We had both searched the Internet for a deal, the lowest we found was £30 ranging up to £76! Interparcel worked out at £18. They went to pick up the parcel on the appointed date and due to my error, went to the wrong address. No problem at all, collection was rescheduled for the next day, no penalty incurred. Collection went ahead and delivery followed the next day, (150 mile trip). The parcel arrived in good order,mI couldn't be more satisfied with service I received, thank you. Karen - Newcastle under Lyme”

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Posted 9 years ago

“Having used your service while I was at work,I have continued in retirement.on a recent problem that arose I emailed Nicole Rowland who responded promptly,followed through with ups and kept me informed. With the result the problem was sorted and parcels delivered safely.many thanks shall not hesitate to care on using the service and never have any doubt in recommending.”

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Posted 9 years ago

“I made a silly mistake in my order and it was sorted out straight away! Very good customer service.”

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Posted 9 years ago

“hi Mr/Mrs survey manager, I've used interparcel many times and today I was worried about receiving my parcel and I was speaking to Sabrina online. She was extremely proffesional and was very prompt in dealing with my many requests. I was completely reassured and felt at ease even though there was absolutley nothing could do since I was stuck in a 3 hour environmental control systems. I did suggest she should get herself a mocha after such a blisteringly good performance. A true testament to the amazing customer service level of interparcel staff. A woman of her calibre should definitley be promoted to chief customer support officer. Once again I can not stress enough how good she was. I would definitley use interparcel again. My tracking number was 951224731449. Regards Abdi”

Helpful Report

Posted 9 years ago

“We use Interparcel frequently and don't generally have any issues, we had a delay on a timed delivery recently but a call to the helpline was followed up swiftly by James Giffen via email and was resolved swiftly and we received a prompt refund. We will continue to use Interparcel for our small parcel despatches, competitive prices and this swift response to a problem are both factors in their favour. Andy, @Northerntrack.”

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Posted 9 years ago

“Just had a question, dealt with Charlie over live chat and very quickly sorted.”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,913 reviews