Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a mix up between TNT & Interparcel with my rearranged delivery, I spoke to KATE on live chat, she was very helpful & did as promised. Following up with a confirmation email the next morning as promised also. Five star for Interparcel customer services. Lee”

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Posted 8 years ago

“Just spoke to Nicole via the chat. We had a bit of a panic getting a parcel to Germany for a client who after booking express decided they wanted before 9am. Nicole sorted this out in a matter of minutes and the new tracking label is on the parcel as I write. Thanks Nicole superb customer service and made the whole thing so easy. We use Interparcel a lot and will continue to do so with this kind of outstanding service!!!!”

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Posted 8 years ago

“When we moved factories and had already booked parcels for collection from our old address Kayleigh was extremely helpful and organised the drivers to come to our new premises instead”

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Posted 8 years ago

“Our business uses interparcel daily. We do not usually have any problems. Last week we had a very concerning problem with one of our parcels that was being shipped to the USA with UPS. On calling interparcel and speaking to Kate Hall, we were told that she would make inquiries and inform us once she had information. She was able to do this very quickly and efficiently and resolve the problem for us. Very professional service and very professional customer services advisor.”

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Posted 8 years ago

“Sabrina!! What an asset to your company. Fast, On Point, Polite, GIVE THAT WOMAN A PAY RISE!”

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Posted 8 years ago

“Rachel was very help full and understanding the letter turned out to be a scam”

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Posted 8 years ago

“The delivery of my parcel was initially slow and the drivers seem to make poor attempts to complete the delivery. That was until I contacted customer service and was greeted with an immediately positive and helpful response from Customer Services Advisor Annelese McBride. Annelese then provided tremendously helpful assistance in getting this parcel delivered! She was very positive and resourceful, and communicated quickly and clearly. Thank you so much Annelese!”

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Posted 8 years ago

Hi Robert, Thank you for your review. I am very sorry for the delay with your delivery. I can confirm once we received the correct local contact telephone number for the consignee, we did pass the information over to UPS to assist with the delivery.

Posted 8 years ago

“After a failure by UPS to collect booked a parcel on time, causing a delay in the recipient receiving their items, Kate HALL, who works for your company, responded to my email extremely quickly, efficiently, and reorganized the collection around my commitments. Her initial communication with me contained both an apology (despite it being UPS's error) and a promise to sort it out asap, which she did. My emails were responded to quickly and were always politely dealt with. Kate is clearly a great representative of your company and ensured everything was sorted for me. In fact, as UPS were actually 2 hours early when the parcel was collected which suggests Kate had been thorough in her reorganization of it. Please pass on my thanks and appreciation to Kate for her great customer service and time in sorting out the issue. Best regards J Farrow”

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Posted 8 years ago

“As efficient as ever and thank you Charlie for your excellent service. Kind regards. Tony Wilson.”

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Posted 8 years ago

“Collected without fuss and also received an email from Charlie Stocker to let me know it had arrived and was signed for. V polite email.”

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Posted 8 years ago

“Had chat correspondence with Charlie on 4/3/2016 at 12:23. Very helpful, highly recommended.”

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Posted 8 years ago

“Rachael Smith went out of her way to ensure everything was going well with my order - thank you!”

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Posted 8 years ago

“Rachel was very swift at sorting our problem on-line with an immediate solution”

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Posted 8 years ago

“helpful, friendly operator, call answered quickly”

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Posted 8 years ago

“Contacted Nicole Rowland regarding a shipment problem I had this morning for a very import customer in Croatia, she was excellent and problem solved !”

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Posted 8 years ago

“Advisor was very helpful. It's not her fault UPS are such a bad company, or to be precise, have a very bad driver in this area.”

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Posted 8 years ago

“Made a Purchase from a seller in the UK. Item was sent using interparcel with 2-5 day delivery to Singapore. Whiles tracking the item, I noticed a "International Held in Hub, No Invoice [Missing totally]" status. I got in touch with their live help desk and was attended by Rachael. After a quick verification process, Rachael said she would send over the missing invoice and that delivery will still be made within the time frame. Everything was done painlessly and helped to reassure me that the item would be delivered promptly.”

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Posted 8 years ago

“Hi I had an issue with a delivery and Spoke to Nicole Rowland and was very impressed by her helpfulness and ability to resolve my issues kind regards Yoges Kotecha”

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Posted 8 years ago

“I had a problem (not interparcels fault) with a delivery and contacted them, A girl called Annelese chased it up for me and everything got sorted. Perfect!”

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Posted 8 years ago

“Nicole is very helpful, and provide all the detail that I asked. Thank you for Nicole :)”

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Posted 8 years ago

Interparcel is rated 4.5 based on 9,913 reviews