Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with how quickly my parcel arrived at it's destination.”

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Posted 3 years ago

“They slap extra charges on after you have paid. They claim it is for handling, however I sent tyres, which are indestructible so I know this is a con. They are threatening court action now, (for a tenna) wont listen. Just avoid them. I thought they were good for a couple of times, but it is how you handle dispute that shows up good and bad companies.”

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Posted 3 years ago

“Did not collect when scheduled, slapped un-consented charges on after delivery and will not listen, just threaten court action.”

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Posted 3 years ago

“Bought extra insurance, the item was damaged in transit but they refused to pay out. Avoid.”

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Posted 3 years ago

“arrived to U. S. AFTER 17 days”

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Posted 3 years ago

“super simple and reliable. ***** recommended”

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Posted 3 years ago

“The best of the courier agencies. No hidden add-ons, generally good prices, and nearly always excellent customer services.”

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Posted 3 years ago

“Excellent five star service - from a five star company”

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Posted 3 years ago

“Package arrived on time and I damaged also a very curtiuos driver”

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Posted 3 years ago

“Never have a problem booking with interparcel. Couriers are generally very punctual.”

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Posted 3 years ago

“As you learn how the stay works it seems to work very well. Thanks”

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Posted 3 years ago

“On time Very nice guy”

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Posted 3 years ago

“First rate service”

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Posted 3 years ago

“Great after-sales service when a problem arose. Would definitely recommend.”

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Posted 3 years ago

“Used interparcel lots of times previously without issue. Easy to use and usually great value. Recently however I had an issue sending a bike frame. I chose the parcel force option as I usually do with larger parcels. When dimensions and weight we’re inputted I got a message saying my parcel was too big for that service. Then services offered as an alternative were all upwards of £40. I logged directly onto parcel force there was no issue. £11.49+vat and I got 15% off in the bargain! Need to sort this one guys.”

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Posted 3 years ago

“Not impressed. I paid for a door to door delivery from the UK to Gibraltar. The delivery took far longer than expected, which I was prepared to overlook in view of the present world situation, but what I was not happy about at all was the positive raft of extra charges made by a company called Packlink Madrid, which I presumed was some kind of handling agent in Spain. The charges levelled by this outfit quickly exceeded the entire cost of the door to door delivery and they just kept on coming. The parcel was sent in August and I had yet another charge for about £13 in November, which was when I decided I'd had enough. I contacted my credit card company and asked them to reverse all the charges made by Packlink Madrid and to refuse all further charges made by them. Perhaps the final irritation was that whoever the local delivery company was in Gibraltar, they also wanted to make an additional charge to deliver it to the destination address. So 'not impressed' more or less covers it.”

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Posted 3 years ago

“Usually Interparcel are very good - on time collections and deliveries. Unfortunately on this occasion last week the collection was made on time but the delivery into the US was almost a week later than stated which did not help us as the documents were needed urgently and caused us a few issues with a client. I would normally have no problem in recommending them, but this has not been a good experience - but will give them another chance, we all deserve that in life!!!”

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Posted 3 years ago

“Fine when there is no problem but if there is a problem (parcel stopped tracking half way in it's journey 6 days ago - posted 8 data ago) you just get fobbed to wait another 2 days rather then actually sort it out with the courier. Have yet to find out how the compensation will go but not holding my breath.”

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Posted 3 years ago

“I used the collect service where the courier provides the label. In the past this went very well but on the last occasion the courier claimed the collection place ( a large commercial warehouse) was unoccupied so a collection could not be made.This was not true as staff were on site. It was not clear what action I should take but Interparcel arranged a fresh collection which was fine.”

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Posted 3 years ago

“Very soon I recommend”

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Posted 3 years ago

Interparcel is rated 4.5 based on 9,923 reviews