Intoxalock Reviews

Name: Intoxalock
Rating: 1.20

1.2 Rating 218 Reviews

5 %

of reviewers recommend Intoxalock

Company Reviews

Questions

Metrics

1.2

Based on 218 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 4 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company lies about everything. Started at installation was quoted wrong price and ended with removing it was quoted one price charged a higher price. Customer care is in the US when they sell it to you and then once it's yours all customer care is in India. Worst company I have ever dealt with!”

Helpful Report

Posted 6 months ago

“Rude customer service, defective products and told the problem is me, charge additional fees for defective equipment. No callbacks from two complaints filed. I have to do all of the research for them and unwilling to assist.”

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Posted 6 months ago

“I'm over the scam my car was working perfectly fine before getting this device then my it read lock out the device error then dash flicked on and off then went back to the service center they say it's not the machine the car would start at school after passing test bought new key and fob battery starter alternator belt positive battery terminal and they want me to continue to take my car to these people the problem is they believe these shops and the shops are ripping people off and expect people to know no better so they can keep bringing there car back to there shops numerous lock outs customer service reps you can't understand and are rude thinking their right and what ever happened to the customers always right this is highway robbery I am seeking a attorney”

Helpful Report

Posted 6 months ago

“On 4/13/2024 I called to report that while I was getting my vehicle serviced, the technician caused me to have a lockout. I called Intoxalock and provided them with the information. The representative I spoke to told myself and the manager that the fee would be waived, but next time be sure to use the maintenance button through the app. I received a notification via email on 4/25/2024 that the amount coming out of my account was exuberantly high and checked only to find the lock out charge I was promised would be waived. When I called and spoke with the representative “Andy”, he said that the fee would not be removed because the maintenance was reported after the lockout happened. When I asked to speak with a supervisor, “Andy” said there were no supervisors I could speak to. If there was a supervisor, the supervisor would tell me the same thing. When I remained on the line, it went from there were no supervisors to there were no supervisors available as they were helping other customers. When I stated that my call was just as important, I was then told that he was not allowed to hold up the line and I would need to call back tomorrow. The supervisor would tell me the same thing he did. When I was persistent to speak with a supervisor and “Andy” said he was transferring my call to a supervisor, he sent me to the customer service survey at the end of a call which hangs up the call after the survey is completed. This is ridiculous. And when I signed up with Intoxalock, I was told the machine would only need to be calibrated every two months. On the fourth month, I was then told the company changed the rules with no email to the customers to then have their device calibrated every SINGLE month.”

Helpful Report

Posted 6 months ago

“This is the absolute worst company. They steal from your account even if you have in your lease agreement that you do not want automatic withdrawal. They took a double payment told me to stop one payment at the bank that cost me money then charges me $129.00 for stopping the payment, they said I could go up to 5 days prior to my recalibration date to have it recalibrate then charged me 27.00. I have had to buy 3 new batteries, new ignition, and then a starter. My dash lights quit working, my tail lights quit working, and when I would have to call in to jump mu battery I was charged $50.00. I had the device removed and they continued to charge me n won't refund the money even though they know it was removed n the service center verified everything and the equipment was due to be delivered the next day. And again in my lease agreement I did not approve of automatic withdrawal and they did it anyway w no way for me to cancel it except cancel my card.... ABSOLUTELY THE WORST COMPANY. DO NOT USE THEM.”

Helpful Report

Posted 6 months ago

“First, they sent referred to a place that couldn’t install on my vehicle…thrived a second place who explained the problem of installing on my vehicle, so still not done! Decided to buy a new vehicle, but conferred with second installer that brand would be workable, which is was. However, this unit is TERRIBLY, burdensome! The blow unit is large, and with small hands difficult to hold. Wires rub against legs when driving and are difficult to put anywhere. THEN, the unit requires a 3 stage blow, which is NOT easy! I am 80, and afraid to go much past my driveway for fear I’ll be blocked out of a retest! Go with a different company!”

Helpful Report

Posted 6 months ago

“Instillation was easy. Intoxalock is not helpful, nor does their customer service have any knowledge base around your case even after reading case notes. They are unable to tell you anything including final calibrations if needed or reporting details. They continue to unnecessarily charge customers fees, no violations or missed calibrations the lease expired over 30 days ago and we are still being charged because they will not do what is needed so the device can be removed. They are extremely negligent to their customers . This is a sorry, company and I would not recommend them to an anyone for any reason ever my advice steer clear. If you were needing an interlock service, do not use Intoxalock. They are all about trying to keep the device on your vehicle so they can keep charging you.”

Helpful Report

Posted 7 months ago

“Intoxalock is the worst interlock device IID on the market. The device will destroy the electronics on your vehicle, resulting in costly lockouts, tow bills, and extend your time with your interlock mandate. This is done intentionally to generate revenue. Companies like SmartStart and life safer seem to have a good feedback from current and former customers. Stay far away from Intoxalock.”

Helpful Report

Posted 7 months ago

“Absolutely the worse ! Stay clear. I have COPD and after months of getting clearance from both the State and Intoxalock unit was finally approved to be adjusted. Initially before installation I asked if the lower volume would work for me and my existing condition. I was assured it would as they had “several COPD patients, Asthmatic clients and chronic lung disease drivers it worked well for”. Well guess what, it didn’t and in all honesty after over 2 hours at the garage, the unit operates the same. It does not work for me. It’s a horrible unit. My girlfriend has no issue with her lungs and yet can get the unit to work as it temporarily sees fit. The most serious issues are the retests that occur periodically and if you miss them an extra 30 days is added to your sentence. Simply because the unit works indiscriminately. Shop around ! I was Ted to share this and save someone else my aggravation.”

Helpful Report

Posted 7 months ago

“I've been trying to get updated into a lock in my vehicle for several months. Every time I needed recalibrate. Set up at least 3 appointments with my service center never showed. Now under 2 months left until I get it out my truck is in a lock out until it's put in. I'm being punished for there incompetents and it's completely ridiculous. Now it's almost over they need to cover there ass with the state? It's a legal way for the scammers to take your money and the state backs it !”

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Posted 7 months ago

“DO NOT USE INTOXALOCK! THE REVIEWS SAYS IT ALL they are the worst you can get. They put my wrong vin number in which costed a week longer in getting my license back. I got locked out for no reason while driving down the road, car just shut down and had to wait few minutes to start back up. They never answer their phone . Always get directed to answering machine where you can't speak to anyone. I couldn't even get into my account online due to their wrong information they entered. Do not use them”

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Posted 7 months ago

“Customer service had a baby on the phone screaming the whole time”

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Posted 7 months ago

“Have had nothing but issues now my car is smoking an melting wires by ignition!”

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Posted 7 months ago

“You people had me come 2 hrs away from my home, at 830 in the morning. You never mentioned they don't even open till 9 am, or that I'd need to drop my car off, I've been sitting here since 830ammy car is not even been touched yet, You need to tell people it takes upwards of a full 8 hr day to do this, so we can atheist bring another car and not be stranded a town we know nothing about. BAD BUISNESS!!!!!”

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Posted 8 months ago

“I don't drink so I've never flunked the breathalyzer however they sent me an email at the beginning of winter it said that you could remove your device to keep it safe so I did after turning off my car they gave me a lockout because they said I did it while my car was running kind of defeat the purpose right! Then I had my ground wire broke which killed all of the power even though the battery was good and I still charged me $75 for a lockout. So I've had $150 for nothing! I would never recommend this for anybody and had I known it had such bad reviews I would have never gotten the intoxalock myself. Horrible horrible horrible horrible service horrible deplorably horrible!”

Helpful Report

Posted 8 months ago

“Device cut out 3 times in the 6 months I had it. I was left without a vehicle for a week all 3 of those times. It caused me to lose hours at work and I called with understandable frustration in the hopes of some kinda reimbursement for the ride shares I had to use for when I couldn’t miss work anymore. This is unacceptable.”

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Posted 8 months ago

“no a good company to do business with . when you leave them they hijack your google maps and apple maps along with your address its been 5 years and i still can not get away from them”

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Posted 8 months ago

“Hate these peoplelr never sign u e them. They screw me out of money when their device fails and I have the pay for a car mechanic. Thus company is hugely criminal”

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Posted 8 months ago

“Only EVERYTHING went wrong and still having issues with the Intoxalock company. From the beginning. Sales person put the wrong state I live in because I stated that at the time of the call I was out of state at the time temperarely caring for an elderly relative for a couple months. Then after I even explained why I had to have a mandatory blow device in the state I live in, they had me documented as "willing" on my own instead of mandatory like I told them in my state. So when I arrived to have the device installed, all the information was wrong as well as them ordering the wrong equipment because of the mistake they made. Then I had only had the device a month or a little less, the device malfunctioned and was broken internally as they put it. The device locked my car down in the middle of nowhere in the woods at night, while I was out of state at a relatives. I had to have it towed twice. Once to my relatives and then to the location the device was installed in my state. Thank god the AAA covered most of the towing but not all. Now here I am over 4-5 months later and I have not been reimbursed for what I spent out of pocket for getting my car to their facility to have the device fixed and my car able to drive. And the reimbursement is not even half of what it would have cost without my triple A coverage. There's a reason this company has such a crappy review rating. I HIGHLY RECOMMEND NOT to use this company!! Do some research in your area for blow device companies and choose 1 with better ratings. If I don't get my reimbursement, I'm HIGHLY considering finding another company even though I'm about 5-6 months into my 1 year mandatory term for having a blow device. Oh and btw, Don't let the intoxalock sales person have you go with 1 of their affiliated insurance companies, get your own. Because I went with Dairyland insurance that is owned by intoxalock. And my original monthly payment was supposed to be on the 16th of the month but ended up being the 13th instead for some reason and I paid 1 day late twice and 2 days late once because I kept forgetting about the date change and they DROPPED ME. I have never had an insurance company drop me for paying a day late a cpl times. They just typically charge a small fee, they don't drop u in less than 24 hours like the intoxalock owned company Dairyland. Beware and read reviews regardless of what company you go with. I made the mistake of looking at the company's own review ratings and not Google ratings etc, they have 1.2 stars ratings on Google and that's very accurate. This company sucks!”

Helpful Report

Posted 8 months ago

“They charge you random bogus fees daily. You get this handleheld sleeve that they charge you like 9.99 monthly for and youll probably never use it. Customer service reps are all from india so its likely your being scammed and theyll prob steal your info while your on the phone seeing as people from india are common for scamming. The only time i was able to speak to an English speaking person was when i took the equipment off the car and when i had it installed. Twice. Thats shocking. The Indian people always blame all the issues on your car battery because they have no idea what the device actually does or how it works. Its very expensive. You have to get it calibrated every couple months but thats pretty normal. As long as you drive your car every other day and keep the battery charged you shouldnt have any problems. However this thing drains your battery even when the car isnt running and it really drains the battery. Its very easy to use but i dont trust the customer service reps at all with my information. Dont give them anything you dont have to. If they ask you for your social thats an issue. And its happened.”

Helpful Report

Posted 8 months ago

Intoxalock is rated 1.2 based on 218 reviews