Intoxalock Reviews

Name: Intoxalock
Rating: 1.20

1.2 Rating 218 Reviews

5 %

of reviewers recommend Intoxalock

Company Reviews

Questions

Metrics

1.2

Based on 218 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Visit Website

Phone:

(888) 283-5899

Write Your review

Tell us how Intoxalock made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Intoxalock 4 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STAY AWAYYYYY from this company!!!!!!. they will make every excuse to charge you hidden fees and penalty prices!!!! worst decision ever is using this company.”

Helpful Report

Posted 3 months ago

“What a Joke , terrible customer service . The intoxilock locked me out on my anti theft system 3x on my vehicle within having it installed less then a month. You cannot get anyone of them to help you . Even when asked to talked to a supervisor they were absolutely no help & completely rude. They want me to pay to tow my vehicle from my house 15 miles to the installation facility and then pay a fee for them to reset my my lock out due to my battery dieing because of the anti theft system being set off my the device ( Ive had to have my car unlocked by a locksmith 2x now ) . My dealership will not work on my vehicle or even look at it because of the device and if i remove the device to have it service they suspend my license again . I cannot believe how terrible this experience has been . Also everyone of the customer service representatives have a very strong accent and it is terrible to try and understand what in the world they are saying and they could care less about addressing the issue associated with there device . Also they knew they where no help so they made sure to not let me leave a review on the survey at the end of each time speaking with a associate ( its promoted at the begging of the call ) . I'm assuming that how they are able to get any good reviews at all ! Complete Scam.”

Helpful Report

Posted 3 months ago

“Worst customer service. Asked to speak with a manager and the agent played me like they were transferring the call and hung up on me. This is the second time this has happened to me”

Helpful Report

Posted 3 months ago

“Worst company I’ve ever dealt with. The device will “lockout” for issues out of the users control. And they won’t refund the money for their faulty equipment. I would leave negative star review if it was an option.”

Helpful Report

Posted 3 months ago

“I had the interlock changed out 2 times. I have replaced the battery 14 times in the 2 years. It will drain your battery and you will spend hours and days missed out of work at battery stores and mechanics for the damages this device does to your vehicle. To top it off they charge you a lock out when the battery is dead $76 for their machine killing your battery. This company is a scam interlock is expensive enough without a company taking advantage of you trying to get the system on your car longer to make more money off you.do not go through them!!!!!!!”

Helpful Report

Posted 3 months ago

“As a now former service center for Intoxalock, I can confirm just about every review I am reading. This is the 4th different IID company I have worked with in the last 15 years. Without a shadow of a doubt, they are also the worst. You will spend over 30 minutes on hold every time you call (if you are lucky). Their equipment DOES kill batteries. I have had many clients have a brand new battery dead within a month or two. The "customer service" on our end is just as bad as that of the client's end.”

Helpful Report

Posted 3 months ago

“Thieves. Steal over and over and over. Just got in my car passed started it. The thing immediately says failed all while my car is running. Counts down for no reason. I blow, pass again. Now it's giving me the 4 days. I went got it unlocked. Over the they admitted the device Fuc#ed up. I have to pay the fees. Also this is my 7-8th lock out. 2 tows. They literally just steal money whenever they feel like it”

Helpful Report

Posted 3 months ago

“Passed all breathalyzer, still locked out, stranded alone on the side of the Thruway overnight!! There is absolutely no reason to even consider Intoxalock please trust me. I won’t get into past issues as they don’t compare to what I have just went through. Also I am honest and after 10 days of hell with the agents over a typo in the year on their end which prevented my car from starting, a higher up reached out and was great. But, this one can’t be fixed. So, I was on the thruway this past weekend and I pulled off to a rest area to look at directions when my car shut down. I didn’t know what was wrong so naturally I set the breathalyzer and attempted to start the car. I blew into the breathalyzer, PASSED (I’ve never failed a test) and My car wouldn’t start (turns out it was the key). I was then locked out by Intoxalock. I called customer service and it was confirmed I had passed but because I didn’t start the car immediately after blowing In the breathalyzer I was locked out. Well I couldn’t start the car for one, and, No one ever told me that for one, and why am I being locked out for any other reason other than failing a test?! What is more, I was told per New York State law, they were not able to unlock me over the phone. Then why would they lock out anyone in this position for passing a test??! So, i was stuck on the side of the thruway, alone, scared and stranded. Oh and on the very last of my cell phone battery! I was on the line with Intoxalock panicked and crying because for one, it was near dark and you have to go through the New York State Thruway Authority to have your car towed. Not any tow truck can tow you from a thruway and they were closed. I explained that I am a woman and I was alone about to be without a cell phone and was told “sorry, nothing we can do”. I was literally terrified and told them it was an emergency and was again told they would not help. I had to rely on a stranger and risk my safety to use their phone while I waited alone in the dark on the side of a thruway for a ride. I had to leave my car there overnight (with the windows down as everything locked and couldn’t put them up) then come back at 9am when the Thruway Authority opened, pay for a tow out of my own pocket and then pay for the Intoxalock device to be unlocked. I was treated no differently than someone who blew positive! It’s been a genuine nightmare for something so simple as getting my spare key and being on my way. Thank god I’m alive to write this! No thanks to Intoxalock! Look elsewhere!! Especially if you are a woman!”

Helpful Report

Posted 3 months ago

“I have not had a positive breath sample nor have I missed a calibration, but I am locked out. Ask customer service what is going on and they can’t answer the question. I know have to have my car towed at my own expensive. This has happened twice. I have also had to have the device replaced 3 times because it was faulty. This company is a huge scam and very disrespectful. DO NOT USE.”

Helpful Report

Posted 3 months ago

“Horrible customer service all of them a re rude even the supervisor. I was given a false positive test. They said I blew 7 minutes later! False I blew two minutes later I didn’t eat, drink or wear anything to set it off. It’s a scam don’t use them. !!!! They just want your money!!”

Helpful Report

Posted 3 months ago

“I would put 0 stars if it was an option. I have had decent conversations with Intoxalock in the past but today was beyond disappointing. When I called in I reached a representative named Nelson. He was polite and opened the call professionally. Unfortunately I have been unable to start my car the last couple of days due to having shortness of breath. When I called two days ago I was told to get a doctor’s confirmation of this and my breathing requirement could be adjusted. Mark, who I spoke to the other day, was kind and showed empathy due to how frustrating of a situation I was in. I paid for Ubers to get around the last couple of days and to get to Urgent Care today. I sent the paperwork to the appropriate email address and called today to ask if there was any way to expedite this due to the circumstances and how much money I’ve already shelled out on rides for not being able to start my own car being sick. Nelson not only showed 0 empathy or even acknowledged my sickness, but he told me he couldn’t help me and could not transfer me to a supervisor. I work in a call center and have been connected to a supervisor at Intoxalock in the past so I knew this was not the truth. He kept ignoring my ask to be transferred and eventually told me he would but dumped me right back into the main queue. The next representative I got was friendly, kind, showed empathy, and got me to a supervisor. Unfortunately the supervisor had the same attitude as Nelson and I was unable to have my issue resolved. My suggestion here overall? A little kindness goes a long way. Why are you working in customer service if you don’t know how to show empathy? Blows my mind!!”

Helpful Report

Posted 3 months ago

“Horrible hidden charges. Ridiculous equipment failure. Dishonest overcharging.”

Helpful Report

Posted 4 months ago

“Customer service is the worst! they make you sign an agreement including device Insurance and for roadside assistance and they charge you bi-weekly about $85 Also, they will charge you for a lock out $80 plus service shop fee $32 if you are battery run low because the device needs enough volts to function, so constantly you need to keep charging your battery. Every Customer representative will give a different answer to the same question. Or they will give you a wrong answer and contradict each other. I recommend to hire any other Interlock company in the market than Intoxalock. I have been a customer for over 6 months and I hate it! I can't change to another company now because I have to pay for another installation fee so, I am stuck with it for another 5 months.”

Helpful Report

Posted 4 months ago

“I cannot wait to see this company in court. It’s likely it was alcohol. It’s likely it was alcohol that created the false positive. Who would be dumb enough to drink six drinks and blow into that Intoxalock knowing that they’re gonna fail, mind you while on probation. The only person that would do that is somebody that either wants to get violated or a person that wants to pay a $75 fee and get violated. You can’t eat fresh fruit don’t eat or drink in your car have that wire wrapped around your leg. God forbid you got heartburn God forbid you use hand sanitizer. God forbid you brush your teeth. This company is the biggest joke goofy business in the world, but I’m going to invest in this company because they keep getting money biggest joke in the entire world. I’m gonna file a lawsuit, win, and invest in your company. Highway robbery is what it is so I’ll see you in court and the courts will see you.”

Helpful Report

Posted 4 months ago

“Do not recommend! If your lawyer recommends it's only because they get a kickback for doing so. Pick a different company!”

Helpful Report

Posted 4 months ago

“How can I get refund on my debit card intoxalock was never installed change my mine”

Helpful Report

Posted 4 months ago

“Worst Company in the world. They lie and will never help you. Don’t go there.”

Helpful Report

Posted 4 months ago

“Tows, lockouts, "it's 40$ a month, oh I mean biweekly." Get the removal letter. Been calling 3 days no answer!”

Helpful Report

Posted 4 months ago

“Do not go with this company my infraction happened in a state where I am not licensed. It took at least four months and probably about 100 hours of my time to finally get them to send the required information to Arizona Department of motor vehicles. This company is pitiful!”

Helpful Report

Posted 4 months ago

“Worst company ever . They have messed up everything they’ve ever had to do for me . From the DMV forms , to lying about their location . Most of them are in India. They are not trained properly , they hit you with hidden fees at every turn . And their devices are outdated and unreliable . Iv gone through 3 of them in 8 months . And they make you pay for it. Go with any other company but intoxilock , unless you want to sit on the phone with someone in India Atleast once week for the next year of your life”

Helpful Report

Posted 4 months ago

Intoxalock is rated 1.2 based on 218 reviews