Intoxalock Reviews

Name: Intoxalock
Rating: 1.20

1.2 Rating 216 Reviews

5 %

of reviewers recommend Intoxalock

Company Reviews

Questions

Metrics

1.2

Based on 216 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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(888) 283-5899

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Intoxalock 4 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad customer service, hidden fees they don’t tell you about, overall bad service. I’d recommend another interlock device service”

Helpful Report

Posted 2 months ago

“Pay attention to this company and your transactions ; they still charged me after the fact I paid it off and was finished, I didn’t notice til a couple months after that they were taking my money from me I’ve called 5 times going through hoops and still “reviewing””

Helpful Report

Posted 2 months ago

“Since May 2023, I have had so much trouble with Intoxalock. Multiple times they have put my information in wrong and they did not update my vehicle swap when I’d called to update it and they said they had- which caused several problems for me later. Most of the people have been nice but there is a huge language barrier. Some CSRs were very helpful in fixing past mess ups but ultimately it’s been a ridiculous experience.”

Helpful Report

Posted 2 months ago

“As a now former service-center for Intoxalock, I can absolutely say that they have many issues. First and foremost, their hardware WILL drain your battery. They claim it is only an issue with clients that do not drive their very often, or it is an issue with an old wornout battery. I had too many clients with new batteries on their everyday driver to believe any of that. I had a client buy a brandnew battery and install it into their vehicle that was dead in my parking lot. The new battery was dead inside of 48 hours. Also, their 'customer service' is anything but that. As a service center I would expect to not have to wait on hold for over 30 minutes when I call with a problem. But that is exactly what we dealt with.”

Helpful Report

Posted 2 months ago

“Avoid using this company, especially if you have a short suspension. They just screw you over hard along with the state agency. I had a 30 day suspension that was completed on 5/31/24. It is now 8/15/24 and the device is still in my truck due to Intoxalock and Penndot not communicating properly and getting documents to each other. Only needing this thing for a month and now since installation(4/12/24) until now I'm paying a lot of fees for nothing. Let alone all the surprise fees they send your way for random calibrations and such. Just an absolutely horrible process!”

Helpful Report

Posted 2 months ago

“I would like to start by saying I had issues with a device creating false fails. How ever Bianca with the customer support team not only reached out to me she made it right. They replaced the device with no charge and credited my account the fail fees. I would give 5 stars to Bianca but 4 do to the device issue.”

Helpful Report

Posted 2 months ago

“They locked my daughters truck up saying she owes 358.00 the judge waved the owed fees they refuse to fix her truck to where she can drive it now it is sitting deteriorating.. Every time she calls they say they will fix it call back in 72 hours an it's the same thing over an over. She sent in paperwork total of 20 times now. They should not be allowed to ruin someone's only way of going. So wrong .”

Helpful Report

Posted 2 months ago

“Im not sure where to begin. I had the device installed in late May of this year(its now August). The device worked once (going home). Then after that, it never worked again! What followed after that was a total nightmare from hell! I couldnt drive to work because I was unable to acrivate the device. Endless phone calls and emails didnt get me anywhere because when you have one of these devices, the authorities look at you like your a "criminal" and have no rights. It turned out that because I was born with a rare birth defect(cleft palate) the device would not work! Even though I emailed intoxalock like 50 times for help, there was no help ever! And they continued to charge me for a device that did not work! finally! I sent them a doctors note verifying all of this to be the truth but still the New York court that ordered it turned their back on me, they couldve cared less about my situation! Finally! Fibally! I got the attention of the Iowa State District Attorneys Office and they demanded that Intoxalock close my acccount so I could have a different IID company. But they are not able to get any of my money back that Intoxalock took from Me for a device that never worked in the first place!”

Helpful Report

Posted 3 months ago

“Isaias Social Media Specialist Isaias (515)357-5663”

Helpful Report

Posted 3 months ago

“Theres ONE STAR FOR A REASON. When you sign up you speak to someone local after you pay $300 you speak to someone in India GO SOMEWHERE ELSE. IMMEDIATELY AFTER GETTING IT INSTALLED AND LEAVING THIS CAR TOYS IT ASKED ME TO BLOW I BLEW HOWEVER DIDN'T BLOW IN THE WAY IT LIKED. AFTER 4 TIMES OF DOING THIS KEEP IN MIND I JUST BLEW 30S PRIOR WHEN STARTING THE CAR IM NOT GETTING LOCKED OUT IN 4 DAYS AND HAVE TO DRIVE AFTERVWORKING A 12 HOUR DAY TO GET OT UNLOCKED AND PAY A $75 FEE KEEP IN MIND IM COMPLETELYSOBER. MY BROTHER IS WITH LIFESAVER AND NOT ONCE HAD AN ISSUE . IF YOU DONT BLOW HARD ENOUGH WITH THEM YOU JUST HAVE TO WAIT 3 SEC. AND BLOW AGAIN”

Helpful Report

Posted 3 months ago

“What went wrong? Lets start with them charging $56 dollars every week, false calibrations, false readings. EVERYTHING ABOUT THIS COMPANY IS A SCAM!! DO NOT EVER RECOMMEND THIS COMPANY TO ANYBODY”

Helpful Report

Posted 3 months ago

“Utah requires now that I install a camera after 18 months using the device with no issues (I’ve been sober for almost 3 years). Intoxalock, over the phone, told me that the installation was free, but my month payment would increase. They even set the appointment for me for 3 days later. After the install I was presented with a bill for $225.00 that JNG (the service center installing it) said it was refundable. I called intoxalock to find out when to expect the refund and they went against the customer service guy from 3 days before. They record the conversations but she gave me a lame excuse why that wouldn't help.”

Helpful Report

Posted 3 months ago

“They are so 1 sided they dont put themselves in reality situations yes i understand there are avoidable lockouts but as also as there are unprovoked and unavoidable lockouts. They dont work with you at all its all about the money for them if they cant pin you one way they will do it a another way. The only company that doesnt work with you at all. All they say get your service done and call us after for what? Just for a non irrelevant answer? There are situations we as customers cant avoid. I had a unexpected accident where i couldnt blow on time cause i was outside my vehicle and then still and blamed and deemed to pay the lockout fee. This company is a ripoff a big fraud. How can they ever work with customers. I highly regret leasing with Inotxalock. 0/10 professionalism 0/10customer service. Just unbelivable just sad.”

Helpful Report

Posted 3 months ago

“I had my devise in for 2 years . Kinda looked like an old school one but never gave me a problem . Socially drank the night before , only had a few and went to bed at my normal time . Never gave me an issue before blowing into my system . I knew there was no way I’d blow anything over 0.00. Never over charged”

Helpful Report

Posted 3 months ago

“Had to have mine reinstalled again for the third time bad devices causing my truck to mess up and told it wasn't the unit even though I had my truck on diagnostic machine at dealership that showed it was but got argument from intoxalock who also hung up on me and 5 hrs for installer to finally check the hand held part and guess what it was bad and messing with my truck feel free to call 87osix597six38 John W Arkansas”

Helpful Report

Posted 3 months ago

“Impossible to get ahold of someone until you ignore them for months. The app doesn’t even have a contact us option. They over charge and then keep charging even after having it removed. The absolute biggest waste of money I’ve ever had. Horrific customer service!! One person tells you this the next tells you that. Now trying to say I owe a closing fee?? I paid to have the god forsaken thing removed and was told my account was closed. Once they have you on the hook good luck! They are NOT there anytime you have a question!”

Helpful Report

Posted 3 months ago

“I made a payment on july second on the fifth . I canceled the service that day on the seventh. They had the system removed from his truck. Sure was canceled a month later.I get a statement saying I owe two hundred and eleven dollars for a month of service and a cancellation fee. They said they didn't get the unit back until the 30th of the month. Which isn't my fault? It's the company that pulled it out of the truck. In my opinion, they should have prorated the rest of the month and credited his estate. Instead, I ended up paying sixty five dollars for something I have no idea...horrible experience....”

Helpful Report

Posted 3 months ago

“lol. I haven’t seen one good thing about this company. I will definitely be going to another company. Maybe smart start.”

Helpful Report

Posted 3 months ago

“Absolutely HORRIBLE customer Support. The module on my installed unit went out. Took me 3 days to finally talk to a live person, the 'live chat' is ALWAYS out, and when you talk to them you can't understand what their saying. I FINALLY got a replacement unit and it worked for a whopping 8 days then went out again. I've been talking to their outsourced customer Support and have been getting a run around. It's been 6 days now and their still saying I need my unit calibrated even though my mechanic has already told them by phone AND email that the unit needs replaced. If you get a quality unit and don't have problems then go play the lottery cuz your one lucky sob.”

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Posted 3 months ago

“Absolutely terrible company. Scam artist that want nothing more than everything in your pockets. Avoid them at all cost. I truly despise them”

Helpful Report

Posted 3 months ago

Intoxalock is rated 1.2 based on 216 reviews