“I ordered a pair of cargos, which I later returned but still after 2 weeks, nearly 3 I haven’t received a refund and when I tried getting in touch with the company, they completely ignored me.”
“I ordered and dress that came. And I wasn’t happy with it so I sent it back and waited the 21 days for refund it has now been 40 days since I sent it back and have sent multiple emails about a refund and they have chosen to ignore every single. One. Do not use I saw it first. I’m a way they are stealing because I no longer have the product and they still have my money. Absolutely disgusting and terrible service”
“Received order and one of the items was wrong (xmas gift) emailed twice, facebook messaged got 1 reply nothing since and messaged on insta sent them the proof after they asked and nothing since. Customer service is disgusting!!”
“Placed an order on the 8th of December. Haven’t received a tracking number for the parcel or the parcel itself (week later). Still waiting on a response from the customer services after multiple emails. Shocking service provided. No outfits for weekend away.”
“I have ordered 2 orders recently both next day delivery and they never arrive next day. Also I had ordered a top then they refund me and don’t give notice that when I ordered the top it was out of stock! This also happened again with another order so my outfit I planned is down the drain. Definitely put me off shopping from here because it lets you down.”
“Ordered a dress (paid for next day delivery) on Monday for a last minute event happening on Friday. Got to Thursday and still no delivery or even a tracking number. I emailed and DM’d on Wednesday and had no reply. It is now Friday and I have nothing for the event happening in a few hours.”
“DO NOT USE THIS COMPANY ⛔️⛔️
They take your money for next day delivery and it comes 4-7 days later, they send you the wrong items and then when you try return something they don’t refund you the money back!!”
“Customer service is appalling! Not surprised to see so many other reviews saying the same thing. I ordered a dress on Sunday and paid £6 next day delivery. It is now Thursday night and still no sign of the parcel. Hermes still haven’t received it, even though it was apparently dispatched on Sunday night. All seems very suspicious to me! I’ve tried contacts numerous times on numerous different platforms to no help or support. Lost another customer here.”
“Would give 0 stars if I could. Disgusting incompetent company. Ordered twice in the space of a week - first time the wrong shoe size came in the box labelled the shoe size I had ordered and could not speak to an actual human over the phone so was around in circles for about a week with different reps messaging me asking me the same questions every single time. I ordered again paid £7 next day delivery and they have sent me someone else’s order and again I cannot get through or speak to ANYONE. Every time I have had to change outfits last minute because people cannot pack the correct items of an order that is infront of them. Disgusting company and disgusting customer service. AVOID”
“I ordered £70 worth of items on the 28th of November and Hermes say they still haven’t received the item. It seems like I SAW IT FIRST haven’t even bothered posting my parcel. Not the first time I’ve dealt with this. And unlike other companies, I SAW IT FIRST don’t answer emails and the most unhelpful company I’ve brought from. They refuse refunds also so if that’s happens don’t expect your money back.”
“Please don’t order from here! I spent €100 and have not received my items. Customer service is a disgrace. Wish u had of done my research before wasting my money. I will be putting in a official complaint and I will be refunded..”
“I placed an order of nearly £400 on the 6th Nov to be delivered to click and collection location at a local ASDA. I have never spent so much money on myself so was so excited. I picked up my order and the bag was a bit smaller than expected given I’d ordered 25 items including 2 coats, big boots, jumpers etc…
I opened it and had received only 8 out of 25 items. I’ve been talking to and trying to get answers from customer service ever since. They take days and days to respond (with gaps of 10 days), refuse to give me a phone number to raise the issue further with. Repeatedly ask the same question.
It’s been a month with £400 out of my account. I have given every form of evidence i possibly can but can’t get an answer. I just get fluffy responses from different reps each time and no progress. Disgusting. Complete scam”
“Ordered next day delivery 18 days ago. My parcel has been lost!! Such an expensive order goes missing… I am fuming and will NOT be ordering from here again. Never have had a problem before but after this and still no parcel and no refund I am finished. It is outrageous for such a huge company. Lost another customer”
“The worst company to deal with have missing items from my order and the remaining ite.s in order have been returned and I Saw It First are not refunding me. No amount of contact is giving me a response”
“I have order a gillet for my mum 12 days ago, hoping it would come in time for her brithday as it’s 2-5 days for it to come and still have not received it. I have emailed and had no reply. Definitely do not order from here I won’t be anymore.”
