“I received a discount code and found no place on the order page to apply it. I texted them and was advised they were applying the code. I received the product and the promised 20% discount was never credited. I phoned customer service and they were cold, and generally unpleasant. The operator stated there was nothing he could do once the order was placed. I explained the logic: that I could return the product and get the credit for a return and the reorder which would be much more expensive. There was no satisfactory response. I wanted to give the new J Peterman Company a chance and am extremely disappointed. I’m not bothering with a return as I have no faith in them to follow through. So long, J Peterman you’re not the company that once prided itself on customer comes first. What a dismal shame.”
“$90.00 for flimsy long sleeve t-shirt??? They charged me $13.95 to ship it and are charging me $8.95 to return it?! DO NOT DO BUSINESS WITH THESE SHYSTERS!”
“If I could give a minus rating I would! WORST customer service of any company I have ever dealt with! Do NOT order anything from them! Shipping is 17.95 for priority 4-7 days. After three weeks, three phone calls of almost an hour and a half, still no package. “Stuck in warehouse “!!!??? My one order was out of stock and they never told me?
They said they will refund my money within a MONTH, even though they can bill you within seconds of placing the order!
In the meantime, they have over $300 of my money.
Customer service both telephone and e-mail are abysmal.
Repeat, DO NOT ORDER FROM THIS COMPANY!!!!”
“Oh my god...
Long story short, and it was a long story, I was on the phone for about 3 hours. Please do yourself a favor and don't buy anything here. They basically stole my store credit saying that it expired. I have no proof of it because you can't see your store credit as they can only see it on their end :). This is a scam company.”
“Wow! I am so thrilled with this jacket. Gorgeous! Perfect! Exactly as pictured and described in the catalog. It's the cute little jacket with the faux fur black shearling body and faux fur sable collar and cuffs. The fit is perfect. Very true to size. I have bought clothes from J. Peterman previously and have always been pleased with the quality and beauty of each item, but not excited like I am with this little coat.
It arrived the next day for only $19.95. And, inside the box the coat was on a hanger in a very nice garment bag. Thank you! Thank you!”
“I bought an expensive, 180 dollar jersey, wore it one day and had loose threads hanging off sleeves and back. I sent email, which took the company about two weeks to respond to. They sent a return label and replaced the item. I expressed my concern that the fabric was not woven densely enough, I received no feedback whatsoever. The replaced item tends to have similar problem. The slightest friction seems to cause threads to pucker. I am very disappointed. For the price they charged I expect better quality.”
“Ordered two J. Peterman Shirts, on sale. Received confirmation of order.
Three weeks later, called to inquire about order. Representative said they were in stock, should've shipped, said he'd get the order sent the next day.
A week later. No notice of shipping received. Made second phone call. Was told the order would go out "tomorrow" and phone went dead. Sent email requesting change from priority mail to regular delivery.
One week later. Having had no response to email, called again. was told shirts were on back order with no known delivery date. In fact, there were none of these shirts in any color or any size in stock, even though they were still being advertised. Rep offered to cancel order. I requested an email stating the order was cancelled and showing my VISA had been credited with the amount, Was assured this would be done within several business days. Wrote a second email to customer service explaining the problem.
Two weeks later. No email responses. No notice of crediting VISA. No nothing.
I've ordered these shirts and other things from J Peterman for years without a problem. After this episode, however, I will not be ordering anything else.”
“I was hesitant to order brown Faux Croc Italian leather handbag due to excessive "shipping" cost but I did. The gold is a tacky orange color. It only opens 1-1/2 inches, difficult to get my hand in (and I have very small hands). Trying to extricate anything out of purse is difficult, time-consuming, and scratches up my skin. Waste of money.”
“Shipping costs are RIDICULOUS!!!! And everythings expensive. Period. I ordered pants for the weekend. Ordered on the 4th. Shipping cost me $18.00 btw. WAY too much. Rippoff. I called on 12th, friday, and they are STILL SITTING IN WAREHOUSE!!!!! A WEEK LATER!!!!!!! Yeah. Oh and “ once in warehouse, we cant cancel”. Supervisors, who can cancel, ALL gone for the day on friday? R u CRAZY????? DONE with this place. They SIMPLY DONT CARE! And r ripping us off in shipping.”
“Same story as others bad experiences cited. I ordered items that never came. When I called to ask for a refund they said the items were no longer in stock, though I could clearly see they were still selling them on their website. I was in a chat for a while until they just stopped responding, so I tried calling. They picked up the phone and held it up in the air so i could hear the other operators, but no one actually answered the phone, then they just picked up the phone and hung up. So I disputed the charge through my bank. As I was looking for the charges to initiate the fraud claims, I came upon another charge they had made to my account, which had no order number attached to it! I remember making the order, but it didn't go through (I thought) so I tried again. Anyway, long story short, I was finally refunded for both charges, and was informed by the chat person, that I would no longer be able to order from them since I had requested a chargeback!!! Heheh as if I would want to do business with them ever again. These people should be investigated by the Attorney General's office in each state they do business, which is presumably all 50 states. If you are a victim of this, contact your state's Attorney General.”
“Absolutely horrendous customer service. It's from the dark ages, and I have never seen a company with such a bad rating. The reviews are almost universally one star and you can't easily find the reviews at the site. I had to Google to find them.
My wife bought me a duster for around $405.00 in June. It was for my birthday, which was at the end of September. She bought it early to assure it was here in time for my birthday. It sat in the box till then. I tried it on and the fit was no good, so she called to return the item. Peterman's return policy is 60 days and they absolutely refused to either refund the cost of the purchase or even grant a store credit. Granted, they disclose their 60-day return deadline, but, these days, most companies are trying to keep their customers happy.
The item is in its original box, has been tried on once, is in mint condition, but is worthless to me. Shame on you J. Peterman. From the reviews, it is clear we are not alone in our unhappiness. Maybe I should hang the duster in the front yard and write "J. Peterman sucks, don't do business with them." Maybe I will.”
“Have purchased at least six dresses from J Peterman over the past few months. They're a little expensive, but the quality is very good. Hems and stitching are almost invisible, the patterns are matched so well. Sizing seems a little inconsistent, though. Also, the company charges for its outbound shipping plus a fee on returns even if the garment doesn't fit. I very much like the style and quality, but knocked off two stars for the combined effect of inconsistent sizing and a return fee. Hope to continue purchasing from J Peterman in the future.”
“This company has the worst Customer Service. I ordered a $200 jacket for a special trip. The delivery information stated that I should receive within a week Priority Mail. It did not arrive before my trip but when I returned a month later, I was billed on my credit card but still had not received the merchandise. I had to call J Peterman Customer Service who explained that the jacket was no longer available and they would process a refund. If the jacket was no longer available so why was I charged in the first place? Most companies charge when the item is shipped. The fact that I HAD TO CONTACT THEM to inquire about the status of my order, only to discover it was out of stock, is disturbing (no email, no call/text from them). And the fact that only when I contacted them, did they process a refund - simply an absurd way to conduct business. This is a terrible company and I will never order from them again. No matter how appealing the clothes are - BEWARE!”
“It is the same old story. They don't tell people that they don't have items. They take my money for the item they don't have and may never have and my money for a tax I may not owe and my money for shipping that may never occur. Their telephone person in customer disservice said that this is just how it is. Your person in chat said that this is just how it is and signed off immediately. They are taking money on false pretenses and should pay interest.”
“I order an item and after 5 days I did not receive the item via 2 day shipping via UPS as stated in their shopping. My order status stated that they did not have a tracking number yet. I called for a status and was told the item was out of stock. When I ordered the item on line at www.guideboat.com it did not state the item was out of stock, back ordered or on a waitlist. I asked for a refund and I was told that it would take between 21-30 days to receive a refund. I asked them why they were holding my money for an item I never received and is out of stock. The customer service rep referred me to a supervisor. I spoke with a person (don't know if it was a supervisor) and asked him why are they holding my money for an out of stock item? He said it is their policy to refund within a billing cycle. I asked him to refund me immediately. He then said it could take 5-7 days for me to receive the credit. I stated that if I don't receive the refund my next call will be to my bank, consumer protection, State's Attorney's Office, and BBB. I received a notice via email from The Peterman Co that a refund was being processed. We will see if I receive the actual refund within 7 days. I recommend not doing business with this company due to their refund policy and holding your money for 30 days. They get use of your funds before you do. Who knows maybe they are having financial issues and using other peoples money to pay their expenses. This seems to be a rip-off and unfair to the consumer. Also. just a thought, if a company claims bankruptcy, I will never see my $248.”
“I used to love the clothing they made, but recently the quality and consistency, including sizing consistency, has plummeted. When I tried to exchange my items, they never acknowledged my return, made using their own shipping label, and they refused to refund me part of my purchase. Their customer service is terrible and many of my orders have left out items or even included items I never ordered.”
“My bad for placing an order with this lame company before reading the reviews. However, I did.
One of the items I selected (of 3) was on back order. They didn't tell me that at any time during the selection or ordering process. After waiting 6 days and receiving no indication my order had shipped, I sent an email, which went unanswered. I followed up by asking through their website. At that time I was told an item was on back order. I told them the practices they used were unsat and asked to have my order cancelled. They said they would, but refunding my money could take up to 14 days.
Why? They darn sure took my money instantly when I placed the order. Why can't they refund it quickly upon a cancellation? The answer is simple, they keep the money in their account (probably thousands of dollars in refunds), so they can continue to earn interest at the expense of their customers). In my opinion, this practice is criminal and these folks should be ashamed of their sleazy behavior.”
“Stuff is never in stock. There is stuff for sale on their website that had not been available for over a year. They need to police their website and regularly update their stock. Prices are too high.”
