“I got a call not a email to say that my items needed to be picked up at the pickup window. I got there called the number they couldn't help me. I called the number on my order they told me I had to call the pickup number. I told them that that did not work. I then went in to the store they told me that that departments not working and you have to go up to customer service to get it yourself. The process took 45 minutes 2 pick up the which I did not have that kind of time frame. Please train your people on the proper procedures are you going to lose all your business.”
“I will never going to buy anything anymore from JCP because they cancelled my order after 3 weeks, they didn't want to honor the sale price. This bracelet was for our wedding anniversary, can you imagine the problem I am in. The reason for cancellation was that the item is no longer available but they stock them in the stores at 3 times the price. Sorry I am very disapointed. I bought the bracelet for $1,980 and now on sale is at $4,500 from original price of $7,500.
Order Number: 2022122314196549 (5 CT. T.W. Genuine White Diamond 10K White Gold 7.5 Inch Tennis Bracelet).”
“Our visit at your store was very pleasant.
Skylon P. Jackson had his Customer Service skills on point. Very informative
patient also polite to your other customers
that was around. We need more like him.
Thank you again Skylon P. Jackson!”
“It should be a ZERO! I just ordered $200 worth of bedding. The sent it to the wrong address, like 3 homes ago. The tenants said they don’t have the stuff. Ups said JCPenney provided the wrong address so ups is not responsible for it. JCPenney said they will not refund the $ nor will they resend the stuff to my correct address. DO NOT USE THESE PEOPLE!”
“Customer service refused to do a return after long wait. The lady didn’t know what she was doing, so she sent me to wait in an even longer line. The rudeness got me more than anything. Never again JC Penney…”
“I purchased a recliner from them that came with a 1 year warranty. 6 months after purchasing the recliner, the wooden frame broke which made me really sad because I LOVED this recliner. I looked at what the warranty covered and saw that wood was covered so I called JCP to let them know that my recliner had broken.
I was told by customer service that they would get this over to the department that handles repairs and someone would call me within the week to discuss my options. That took almost a month before anyone called me back. They blamed it on COVID but this just happened a couple of months ago so not sure if that’s the real reason.
They finally called and said that they can’t repair my recliner because they would have to cut the fabric to do so. I was told my options were to pay them to come pick it up, pay a restocking fee, and then they would refund me for the purchase price of my recliner once I purchased another recliner from them OR they would give me a 30% credit to keep it as is.
I don’t understand why they would warranty something they can’t fix. I am so glad I didn’t spend the money to purchase the extended warranty.
I ended up keeping the recliner and paying a third party to come and take it to the dump. The entire experience with JCP regarding how they handled my recliner breaking was very disappointing. I don’t plan to buy anything else from them.
They lost a “valued” customer. :-(”
“The product selection is not as large as it used to be. One thing I have noticed is salespeople acting and dressing in a very non-professional way. The lady that waited on me today at the pick up counter was wearing a faded black sweatshirt. The other clerk was wearing leggings with a tight shirt that was a bit short. Not sure what the dress code is, but there should be one.
Lots of personal conversations going on while waiting on customers.”
“The product I ordered online was not the correct measurement, and they charged me $8.95 shipping the first time I ordered the dress. Later, due to measurement issues, when I wanted to change the size of the dress, they requested another $8.95 shipping fees. That's paying almost $18 for a $40 dress! And their customer service was also the worst! Truly a let down.”
“I just called JcPenny and the lady I was talking with was very rude. I told her I wanted to leave a review on how I was treated and she hung up on me.. Very bad customer service. That's ok you closed my account on me I have other Credit cards way beet than yours and Jcp does not have nice clothing as it is! Very rude customer service 😒”
“I bought a ring from the website and had it shipped to me. When it arrived I was concerned because the envelope looks really flat. When I opened it...only the packing slip was inside..NO RING. I called the 1800 number right away to only find out I would have to go file a police report and send them that to start a process of even getting a refund or my ring I paid for.”
“Ordered 2 sets of white everyday china. One set had 3 pieces broken so called, received shipment label and returned
They charged me $8 to return the item with the broken pieces! Really?! They broke them through poor packaging and I am penalized I knew I wasn’t shopping at Penney’s for a reason Back to Amazon it it for me!”
“I was waiting in the jewelry section of JC for over 20 minute's. Finally.a lady said she would be right with me when she was finished with the client she.had. about 5 minutes later, so client came in and the sales lady started helping her. 3 ladies were working and not one came to help me! I was there first. You need to let clients take NUMBERS so it's fair to ALL!!!! You missed out on a sale. I was at Pennys in Victorville CA. Terrible way to work with clients!!!”
“I ordered a beautiful purple dress to wear to church for Easter Sunday. They sent the wrong item. I received an American flag full length pajama onesie. Not at all Easter appropriate! Customer service said if I return the wrong item they will refund and I can reorder the right one. There is no way it will arrive by Easter now and I surely can’t wear the pajamas for church on Easter. Very disappointing!”
“I have back problems and have been looking to buy an adjustable bed. Since my husband and I have different needs we decided to go with a split king size mattress which comes with the separate adjustable base. We went to a few mattress stores but we decided to buy from JCPenny because their employee Linda from the Spring Hill store was a breath of fresh air from the moment I met her. She was very genuine, knowledgeable and respectful in how she helped me maneuver in finding the right mattress for me and my husband. I felt reassured that what I was buying was not only the right mattress for us but the best quality for our money. Linda has a way of making you feel like you are just shopping with a friend who can guide you in the right direction. I’m so glad I met and had the pleasure of working with someone who goes above and beyond her job duties because she is all about helping the customer and making you feel assured your purchasing a great deal. As for our mattress it was delivered in a timely fashion and we are happy with our choice.”
“The clothing was delivered to the store, it was torn and missing buttons. On pick up I was harassed by staff, I was treated poorly compared to other customers. Poor quality product and a none customer friendly organization.”
“I like jcpenney but their customer service is horrible, in the stores and online.
I recently placed an order online, 2 hours later I realized I had made a mistake on two of the 3 items I ordered, so I called to cancel the order, after waiting 20 minutes some one in Bangladesh answered to tell me I can't cancel the order, I have to wait to receive the order and then to return it to the store or send it by ups.
How stupid is that, now I have to wait 3 weeks to get a wrong order and then drive to the store to return it.”
“I place an order online, the order was canceled, they took my money, and when I called to ask when they are going to refund the money, they apologized a thousand times but the have to verify what happened and I have to wait about 5 days or more to get my money.
If I could I give 0 stars, is the worst customer service.”
“I will start off w/I like jcp’s I can find clothes for me or the grandkids. Found a coupon online so saved me even more. Now the cleanliness of the Appleton store is terrible. Even my 9 yr old granddaughter said something. Now could it be there’s not enough help , maybe. It looked like a tornado went through some of the areas. The dressing rm was dirty. Hire some cleaners bcuz it needs it.”
“Went and did a promotion for my son since it was his birthday, after purchasing the digital package, i received only 2 photos. I called a week later, they apologized and said they’d send them right over, not even acknowledging the fact they ruined my sons birthday because i couldn’t get his custom keepsakes made. If i could give a zero, i would”
