“Yall did not make me happy. Seen a fee of 1.99 on my bill. Had a zero balance so was it because I used my card?? Cutting my card up. Will use cash from now on.”
“After years of saying no when asked if I would like to apply for a JCPenny credit card, I finally decided to do so. It was activated at the register with an employee who called to verify. After speaking on the phone (at the register) answering numerous questions 'to verify my authenticity' I made my purchase. Only to go to the salon and have my second transaction declined! The cashier had me call the customer support. AGAIN, I went through the same 'authenticity verification' in front of other customers. How embarrassing.
Part of this new verification was sending a text to my phone that I had to repeat back to them. I said I was just verified at the previous check out. Why are you doing this again? I asked to speak to a manager so I could explain why I am canceling my card. That manager Diago was rude and obnoxious. (Listen to the recorded call if you care) I hung up on him. Stop encouraging your customers to apply for a credit card if your going to embarrass them (twice in one day) at the register.”
“The JC Penney online store has many good options and prices. In store is another story. Very limited options, very few helpful employees, hardly any fitting rooms or registers. I wanted to pay for an item. Walked to where I knew there was a register, closed. Went to another and was directed to the second floor children's department. At that point I was tired of searching the store and dropped it on the c counter and left. The stores blame online shopping for poor in store shopping but why would you go to the mall and have to hike the entire store just to pay for your purchase?”
“I am so sick and tired of trying to check out at JCPENNEY!!! They only have one check out point with one person working every time I come. I love the quality, but THIS is too much!!!!”
“As I was waiting for a pre booked appointment in the JCP salon, I realized the salon was having an event for 10$ haircuts. Many people where coming in and being turned away, as there was no availability at the time of their arrival. I noticed that the customers were extremely annoyed and irritated. They drove from there homes only to be turned away. They were very rude to the manager and stylists at the reception area. If the purpose of this event was to draw in new clients, I'm sad to inform you that it's a big fail.”
“On 9-15-2024 I sashed into JCPENNEY store (window coverings department) located in Ross Park Mall, Pgh Pa.
It was near closing time but sales person
Lynn helped me with professional ease and expertise. She guided me thru savvy questioning and advice- bought special order Blind (ref number 02423386.)
It’s been delivered, waiting for son to show up and install. Will always go to Penneys as long as Lynn and her like work there.”
“Totally Nonsense I did I big mistake ordering online with JC Penny. At the time of ordering they gave me only one store pickup option even they have a location nearby my home. I tried to rectify through customer service they are so rude and unable to solve my problem worst service never recommend any one to shop with JC penny.”
“Four bowls ordered, one was broken. It was packed flimsy without care for the fact they could easily break. It was a Christmas gift. They ( said ) they’d refund my money but couldn’t replace the broken one. I won’t be ordering again.”
“Ordered clothing for my Grandson. 8 out of 9 items came in correct. Went online to return the 1 item which was incorrect, and to return it it was going to cost me $8 for their error. Received 48 X 29 Mens Jeans instead of 4T 4 Piece PJ set. All I wanted to do was send them back and have them send out correct item. Called # for customer service and it was a total joke. Just wanted to ship back and once received they could ship me correct item. Never, ever had this issue with Macy's. Went as far as taking a picture of the received item with the label clearly saying 4 piece PJ set.”
“Purchasing online is a joke!!! I bought a pricey necklace that not only arrived weeks later then what I was told but the chain was completely dammed with knots. When I called for help, the customer service was horrible. Will not shop ever again online.”
“Destiny and Elizabeth and Justin are awesome
I am 82 and they helped me pick out some great items of
Clothes… so patient and friendly and helpful
I bought more than I was going to and will be back
Thanks Sandusky ohio store”
“Recently purchased a ring and when sending it out to be sized was told no later than2 weeks. When I stopped out to check on the status 16 days later. Found out the rind was never sent out when they said they would and now telling me 4-6 weeks. Sizing company stated they would put a rush but Penney’s now says that rush is an additional 7-10 days. When asked what would make me happy I told them to contact the company and have them size the ring and overnight it. They refused and cancelled the sale. THIS IS WHAT KIND OF CUSTOMER SERVICE THEY OFFER. Salesman that sold me the ring was even at the service desk and verified that he told me 2 weeks and that is what he was told to tell customers. they lie to make sales. Will never set foot in another Penney’s again.”
“lots ! the last thing, my order said free ship to store, by the time i finished adding items, it said 3.95 ship to store. your website is really bad !!!..I'm going
to Belk. they are dependable.”
“I have the app besides the computer. I have tried over the last year to order items (women clothing) and there is never anything available that happens to be on sale. It's becoming suspicious. The stores should know what is coming up on sale and adequate amounts should be available. I am at the point of canceling my acct. Too far to drive and I shouldn't have to drive if i so choose. I will give your store online ordering a few more months. Then I will cancel my membership. I am sure someone wants my online business.”
“Soo my payment was due on a Sunday, I paid through my bank on a Wednesday, JCP said they received the payment on Monday a day late so they charged me $32 late fee, I called to dispute and they wanted me to send them a letter from my bank saying when they sent the payment. That is too much work for a customer to have to provide, you would think for a customer that has never been late with a payment,the fee would of been removed. Anyway I canceled my account, their products and clientele not to mention the messy store has gone downhill anyway and the peop”
“, he participated at the World JCPenny -custom e r' ser vice ''8O5 [41O ''56 OO P h 'one Num be.r Taekwondo Championships in the kg category.[5] At the Hope and Dreams Sports Festival, organized by the THF and WT in , Al Ghotany qualified for the 2024 Summer Olympics as a member of the Refugee Olympic Team (EOR), to compete in the”
“I ordered a dress, it is taking forever to get to Farmington. When I placed the order, it stated it was arriving on a Saturday, on Saturday went to Penneys, the dress was still in route, now the dress will arrive till Wednesday. The dress is in Texas, why sent it to Florida. Kind of dumb to reroute.”
“Yes, I just want to let other people know about the jury department at JCPenney‘s. I purchased a bracelet there and it’s broken two times and the people were rude disrespectful and it was impossible for me to get a refund after I sent my bracelet to get fixed twice the second time I got it the next day it broke again so be careful with buying bracelets or their jewelry. There is no guarantee on your stuff even after you’ve paid your own hard working money for it. I would never purchase any more jewelry from there. That was the last straw.”
“Fairlawn, Ohio store employee named VAL was extremely helpful today. She was able to maximize my coupons and points easily. She was very pleasant and knew what she was doing!!”
