“JC Penny's Customer service is GARBAGE. They are very rude and after you purchase something with them and have a problem you with get the run around and no help .They are clueless!!! There was only one employee that was in the store that went out of her way and she even had problems with customer service.We finally after a week with them disputed the charge on our credit card and that worked.We never received our item and they made us feel like it was our fault.I Don't even want to give them one star but its the only way to review them. We will never buy online again or SHOP THERE STORE!!!!!”
“JCPenney has the worst customer service representatives talking there calls ever. From being spoken to disrespectfully, to being hung up on, the incompetence is unbearable. I will never order online again.”
“I bought a comforter from JC Penny recently and had the items shipped to my house. Im so happy that these items arrived well before christmas as I had ordered late. The ordering process was so simple for a 73 year old.
Thank you JC penny
kathy”
“I know that I am just one simple individual in this universe but I pray that you have a kind heart and soul. I understand I am not God or someone with high power/abilities however attending school and reading books I learn more stuff as I grow in life. Allow me to get straight to the point with stating that I recently got hired to work in one of your many locations in the USA for JCPenney. My father is a doctor and mother is an attorney both in the military so growing up with values and old fashioned I understand that we must all treat everyone with respect and kindness. My only request is to remain anonymous due to what I’m about to let you know because I understand everyone has their own way of running things but there is some things I have noticed here at work that should be taken in consideration. For example there is an LOD that always hide in the back instead of being in the sales floor taking care of customers or assisting fellow staff. The LOD has favorite personnel because she allows few coworkers slack around or be on the phone talking or using work hours for personal use. Also there has been times that the LOD when cashiers or recovery team or anyone calls them thru the walky or page the LOD she ignores the call. I know there was a visit from the district manager of this store however I feel that if the district manager were to talk with us one on one and get our perspective perhaps you all can see what’s going on in this place. When store manager is around everything is going smoothly but when she leaves the LOD does things that are unprofessional or inappropriate. Another thing is she would be blasting songs that are non family friendly and her actions are driving customers away and making comrades at work feel unhappy. The one thing that I will have to say is that a fellow employee member overheard that the LOD said that as LOD she would tell someone that they should just stop to exist in this planet/world. Now I know many younger generations like myself say stuff randomly and sometimes things can be misinterpreted. Being the time of holidays my concern is that she shouldn’t say something like that because in this timeframe of the years many people could take that what is told to her or him and sometimes can cause depression or anxiety or can cause someone’s life to be affected. My essay is to say that please as a human person in this galaxy take a few minutes of your life to check on everyone and make sure everyone is safe and happy and healthy. Perhaps maybe JCPenney has a different way of running things at this location but there are things here that are at least to my knowledge not work compliance. I have noticed that the LOD she does behave intimidating to customers and associates to assure things are running her way not the JCPenney way. I applied here at JCPenney because I was told that it is a good experience but I think maybe this retail store department has a different type of good experience in their manual. I wish you a wonderful merry Christmas and new years I will pray that perhaps you will personally visit this store location even the CEO just to get your an insight understanding of what’s going on. I’m not asking for anything at all just looking out for every human being because at the end of time we are all people.”
“Absolutely terrible customer service. They sent the wrong item and would not issue a refund until the wrong item was returned. The item I ordered was pricey and the item I received not. I wanted a refund so I could reorder the item in time for Christmas. Customer service was rude and ended the conversation when I was still typing.
I will never shop there ever again.”
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What's something you're proud of from today?
Was there a moment today when you felt frustrated or stuck?”
“Not even worthy of 1 star!! Worse online shopping/ordering experience ever! Do not order online from JCPenney!!! Trust me when I say, you will be wasting your time and gas and won't get your item(s). After visiting the store several times to pick up the item, I was repeatedly told the ordered item was not in yet. The order said "in transit to store" for exactly 16 days. I called the 1800 # for online orders to see what was going on and was told that the order was cancelled because "it wasn't picked up." When I requested a refund for the order in my card, I was told they would send me a check. Employees are not very friendly or helpful! Save yourself the headache, time and money - shop elsewhere!!”
“I'm livid! I placed an order in time for Christmas. I checked over my order to make sure the billing address and shipping address was accurate. I placed my order waited a few days tracked to items and JCPenney was sending my items to my previous address. I called JCPenney who told me it was nothing they could do and for me to call UPS. I called UPS they said it was out of their hands I had to call JCPENNEY...complete run around. I was told they would intercept the order it didn't happen my package was delivered to the wrong address. I'm over it this is bad business. I can't even delete the old address in the system and customer service agent said they couldn't delete the old address I would have to do it... with no way to delete it. I'm done with JCPENNEY. Someone else is enjoying the gifts I will NOT be paying for their error.”
“Pickup order is horribl6e set up the area they what you to pickup up your purchase is poorly lighted, they want you to pick a parking spot 1 through 5 but none of the parking spots have number on then I tried to call to get help nobody answering the phone so I guess I will come inside the store witch defeats the purpose of pickup order. Smh”
“This place is absolutely ridiculous I ordered a pair of pants for my nephew for Christmas and they couldn't even deliver it to the right address terrible company I'm glad this place is closing you suck. You ruined a kids Christmas”
“setting is particularly JCPenny [CUSTOMER SERVICE +1 8O5 41O 56OO ]
JCPenny 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 important and writers often emphasize specific features, such as dialect, customs, history and landscape, of a particular region, often one that is "rural and/or provincial". Regionalism is influenced by both 19th-century realism and Romanticism, adhering to a fidelity of description in the narrative but also infusing the tale with exotic or unfamiliar customs, objects, and people.”
“I ordered 2 men’s shirts for Christmas on December 5th called customer service twice and their warehouse trying to get help. Still hung up in the warehouse it is now December 17th no help from anyone from Penney’s. Horrible customer service but give them a 5 after the conversation that is all they care about.”
“JCPenney has the WORST customer service! I placed an order and before paying, I double-checked that my address was correct (I deleted the other addresses in my account and set the one where I live now as the default). They sent my order to the address that is no longer on my account. They say that because I didn't check my email, nothing can be done and it's my fault, or that I should contact UPS.”
““It’s not uncommon to see people being mean,
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JCPenny 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢
JCPenny 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 ” says Jon Gordon, coauthor of Difficult Conversations Don’t Have to be Difficult. “But it’s unnecessary. You can have a difference of opinion, but you don’t have to attack the person.””
“I have ordered a present for my grandson for Christmas and have been promised this order for everyday for the last 4 days and still has not arrived. This truly is poor service and I will not ever order online from them again”
“Horrible company I ordered same item 3 times and everytime they sent the incorrect item, I will never do business with them , they made me pay for the item 3 times and refuse to upgrade the shipping to make up for the mistakes”
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“I was so excited for the JCPENNY MYSTERY SALE I received in the mail. Today was the last day . So I went to get myself a pair of shoes and I got a pair of Clark's for my sore feet well it was a name brand so I couldn't get the 50% of . So I decided we'll let me try something like a suit case to travel well nope name brand item .so I asked what can I get well it had to be labeled mystery sale well we walked n walked barely found anything so I just threw it away so much for a sale . False advertisement I can't stand that!!!!”
