“Not even worthy of 1 star!! Worse online shopping/ordering experience ever! Do not order online from JCPenney!!! Trust me when I say, you will be wasting your time and gas and won't get your item(s). After visiting the store several times to pick up the item, I was repeatedly told the ordered item was not in yet. The order said "in transit to store" for exactly 16 days. I called the 1800 # for online orders to see what was going on and was told that the order was cancelled because "it wasn't picked up." When I requested a refund for the order in my card, I was told they would send me a check. Employees are not very friendly or helpful! Save yourself the headache, time and money - shop elsewhere!!”
“I'm livid! I placed an order in time for Christmas. I checked over my order to make sure the billing address and shipping address was accurate. I placed my order waited a few days tracked to items and JCPenney was sending my items to my previous address. I called JCPenney who told me it was nothing they could do and for me to call UPS. I called UPS they said it was out of their hands I had to call JCPENNEY...complete run around. I was told they would intercept the order it didn't happen my package was delivered to the wrong address. I'm over it this is bad business. I can't even delete the old address in the system and customer service agent said they couldn't delete the old address I would have to do it... with no way to delete it. I'm done with JCPENNEY. Someone else is enjoying the gifts I will NOT be paying for their error.”
“Pickup order is horribl6e set up the area they what you to pickup up your purchase is poorly lighted, they want you to pick a parking spot 1 through 5 but none of the parking spots have number on then I tried to call to get help nobody answering the phone so I guess I will come inside the store witch defeats the purpose of pickup order. Smh”
“This place is absolutely ridiculous I ordered a pair of pants for my nephew for Christmas and they couldn't even deliver it to the right address terrible company I'm glad this place is closing you suck. You ruined a kids Christmas”
“setting is particularly JCPenny [CUSTOMER SERVICE +1 8O5 41O 56OO ]
JCPenny π£ππ’π‘π π‘π¨π πππ₯ +π π΄π’π± π°ππ’ π±π²π’π’ important and writers often emphasize specific features, such as dialect, customs, history and landscape, of a particular region, often one that is "rural and/or provincial". Regionalism is influenced by both 19th-century realism and Romanticism, adhering to a fidelity of description in the narrative but also infusing the tale with exotic or unfamiliar customs, objects, and people.”
“I ordered 2 menβs shirts for Christmas on December 5th called customer service twice and their warehouse trying to get help. Still hung up in the warehouse it is now December 17th no help from anyone from Penneyβs. Horrible customer service but give them a 5 after the conversation that is all they care about.”
“JCPenney has the WORST customer service! I placed an order and before paying, I double-checked that my address was correct (I deleted the other addresses in my account and set the one where I live now as the default). They sent my order to the address that is no longer on my account. They say that because I didn't check my email, nothing can be done and it's my fault, or that I should contact UPS.”
“I have ordered a present for my grandson for Christmas and have been promised this order for everyday for the last 4 days and still has not arrived. This truly is poor service and I will not ever order online from them again”
“Horrible company I ordered same item 3 times and everytime they sent the incorrect item, I will never do business with them , they made me pay for the item 3 times and refuse to upgrade the shipping to make up for the mistakes”
“Fitness watches are greatJCPenny CUSTOM;ER SERVICE' +1 8O5 41O 56OO)PHONE NUMB ER for running and other continuous activities, but some can also track and even guide you through a strength workout. Today weβre looking at Garminβs strength training features: how to build workouts, how to use them, and even a peek at the new Strength Coach.”
“I was so excited for the JCPENNY MYSTERY SALE I received in the mail. Today was the last day . So I went to get myself a pair of shoes and I got a pair of Clark's for my sore feet well it was a name brand so I couldn't get the 50% of . So I decided we'll let me try something like a suit case to travel well nope name brand item .so I asked what can I get well it had to be labeled mystery sale well we walked n walked barely found anything so I just threw it away so much for a sale . False advertisement I can't stand that!!!!”
“I'm so disappointed JC Penny website seems to be out of commission Today December 15,2024! What on earth is going on? I'm reading Alot of complaints right now. Really frustrating, they are losing lots of customers.”
“Ihsan at the jewelry dept. is very professional and helpful. I purchased a ring and decided on a different ring that I had tried on. I called Ihsan two days later and asked her to set it aside for me and she remembered me. Thank you Ihsan!”
“Since Simons has taken over JCP the selection has gone down hill and his prices are out of site. I am sure this will be his last Christmas they will go under. We have bought all of our clothes from here not anymore.”
“I arrived at the jewelry counter at 8:30 p.m. and wanted to buy a black mesh Citizen watch. I wasn't shopping I was buying. After the girl ignored me for 10 minutes while talking with another associate she reluctantly walked to the watches without saying a word. I asked her if she knew the cost of the watch she said huh. Zero eye contact and a complete attitude. When I said it's obvious you don't have a little time to devote to me this evening, her response was what do you mean by that. Every time my wife and I come to the store it's the same thing. We have shopped at JCPenney since it was in the Audubon Shopping Center and haven't been back in a couple of years because of just this, we're done with this extremely poor establishment that has zero customer service. It's across the board no matter what department you're in except for Debbie in men's clothing. Always a smile and always Pleasant. Maybe Debbie should train the majority of your Associates. Such a shame it used to be the anchor of South Jersey.”
“I do not know for sure how many times you have tried to regroup, but it isnβt working. I wanted to make a purchase today but could not locate a pay station. This is beyond ridiculous. Had to leave my purchase in the store.”
“I am from New York but I shopped at the Waco location because my daughter goes to Baylor and there is an assistant manager that is unethical and unprofessional her way of treating people is uncalled for there has been many cases that I love to discuss with the owner or personnel from headquarters. I requested contact information from that store and was denied access to any information of corporate and so I have to go out my way to hopefully get someone to speak with about many of the issues that are occurring at this store from discrimination to harassment to playing horrible music in a department section to just being on their phone while having customers in plain view etc etc”
“I am deeply sorry about your store at the Tucson Mall that used to be so great and
clean and orderly. And cashiers in different parts of the store. What happened to
the sales persons who straighten up the store? It is no wonder if you are closing with in the next year or so. So bad. Do you have pride in the Mall to have your brand?Do you have pride in your store? I felt I needed to straighten your counters because they
are very messy. Please, get some help and your sales will go up instead of down!”
