“I went to jcpenney here in Silverdale, Washington. The cashier who checked me out was very rude and I was never felt as small as I felt as she was ringing my stuff. She never smiled. She's not a good customer service person.”
“Bought a gold rope necklace a few years ago with lifetime warranty. It literally broke trying to put it on the other day. I sent it in for repair ... they repaired it and just melted the broken piece back together and you can see where it was repaired. LOL. It does not even flex like normal where it was melted.
BTW the same necklace on Ebay would be half the cost. They add markup just for the ability to do business with them, then do shoddy repairs.”
“I just left the JCPenney's on Shackleford in Little Rock in the young lady sold me a bracelet for mother's day. She was very professional, respectful and honest about the price and the quality of the silver thank you and she was just wonderful..”
“JCP.com frequently loses orders, sends the wrong order, has no tracking, long shipping times,etc. Long story short, customer service thought they were doing me a favor by sending me a return label. What a way to make a customer feel valued!”
“For the second time I’ve gone to Kelly to get my hair cut full head highlights. I used to for years go to another stylist but she retired. It’s a shame because she did a really good job and the price was good too. The first time I got highlights she only put a few around my head but left it my natural the rest of the way. The cut was okay. She forced me to use an opalex conditioner for 30 seconds at $30 and I didn’t want it. Stating I did not want it. This time I scheduled an apt for the 25 of April. The cut took about 5 minutes and then she started the highlights. The color I wanted was a platinum blonde. Not yellow. She did not do the underside as much as I would normally get with the stylists I went to before. The. The color was not what I was really wanting. My bill as she rang me up she charged $10 extra for long hair. My hair was at my shoulders. I discussed this when I scheduled the apt with her. Then without asking she used olaplex I guess instead of conditioner. At a cost of $30. This time I paid $30 for the haircut. $10 for my shoulder length haircut extra $30 for the olaplex and 125 for highlights. My bill was$195. I didn’t realize she had charged the extras. I was not expecting the add ons that I didn’t ask for. I left a $25 tip. Not realizing how much my bill was already. My hair cut is uneven. My back is longer than the sides. And uneven. The side I wanted a little bit longer ended up shorter. It’s disappointing to say the least. I had explained my granddaughter was graduating college in 2 weeks. I’ve worn my hair in a bob for years. I’ve had outstanding stylists cut my bob in really creative cuts and never uneven. Unfortunately it’s in the states I used to live in. I don’t think it’s good policy to force extras on me that I did not want. Or approve Did not reach back out to her. I don’t want to have her try and even it up as my one side is way shorter than the rest. The back uneven and longer than both sides. I would feel extremely uncomfortable also having her try to put a few more foils and try to shape up the uneven bob. The stylist was polite and I had no issues about that. I just wanted a bob hair cut with highlights. Now with me stating my disappointment in my hair I would definitely feel uncomfortable trying to see what could be done. I don’t want her to be in any trouble. She just needs to stop forcing things to bring the bill higher without consent. I’m just disappointed I tipped her so much. I’m in a wheelchair so I couldn’t see the total. She was helpful to me working around the wheelchair.”
“I recently reactivated my JCP card because of customer service by Phyllis (Westfield Mall). I must mention Laila, Liana andTracy. The next day I had to return and Dale, from the curtain Dept also impressed me, as did the ladies with their help, professionalism and going above and beyond in service. It was a pleasure to get that kind of attention. Thank you.”
“Visited my local JCPenny recently for prom, their hairstylist Teresa was an absolute gem. Made me feel comfortable with the whole brand new experience. She did a wonderful job and I felt amazing leaving the store.”
“Jared from the Queens Center Mall location was absolutely phenomenal and helpful during my visit today! Definitely a 100/10 experience, and I’ll be back again looking for Jared!”
“Linda C. Associate# 0675 @ Store 2920 Helped me with my return. I was so happy that she was able to help me with my coupon. I had an online order I wanted to exchange in store. She was so nice. JCPenney needs to recognize her as an excellent employee.”
“I recently went to jcpenney to get some undergarments. I had a little bit of trouble determining my size but luckily there was this very kind woman who helped me the whole way there. She made sure I was satisfied and even went as far as helping me the whole shopping experience. Thank you Emma.”
“I have a lot of issues with JCP. I will explain my top 2. 1. I did not receive an item ordered and in order to get a refund or credit for my item. I was told indeed to make a police report, are you kidding me??? The police would not come out for a missing package from my porch. They are actually out fighting serious crimes, like murders, drugs, kidnapping and such. They don’t have the time or the means to make a report about a missing package. 2. I went to the store to return two pair of shoes (that I did receive). I have my receipt in had of a total refund of $177.16, however I only received a partial refund of $88.58. I was told it takes up to 10 days to get a full refund. Ummm excuse me???? You took ALL my money out the second a push purchase. You took both pair of boots back at the same time and now they are telling me becoase they were two different items I have to wait to get the other part of my refund. I ordered both pair at the same time and received them banded together at the same time. Why do I have to wait for my total refund? I’m done with JCP and they wonder why stores are closing. Keeping customers money to make money should be illegal. My card it getting cut up and I’m completely done they JCP and would NEVER recommend ANYONE to shop there.”
“I ordered online and the garments did not fit. An $8.00 return fee is outrageous. I haven't paid a return fee from any company I've dealt with. The nearest store is 40 minutes away. This is not the JCPenney I remember and I will not be doing business with them again. From what I read, it is on its last legs. So sorry I took the chance. Should have gone to Boscov's in the first place. Lesson learned.”
“First and foremost i never been to JC Penney to shop and my experience was awesome. I know about customer service and I never received such care as today, this lady Rosie had help us Big time she went above and beyond caring, she loves her job. I could tell the difference between a employee that is just working for a pay check and a employee that loves what they do.. She stop what she was doing and helped us all the way until we left. She took good care of us”
“I bought a mattress on my JC Penney card they dropped my credit limit which hurt my credit score. I took a ring in for repair after 3 weeks (with the lifetime service plan) they called to get more information off the plan which I had with me at the time I dropped it off. I am not 8 days later so they have had over 4 weeks and still no communication on my ring. I called a couple days ago and the rep said she would have the jewelry manager call me back... no call back. I don't know why I deal with this store.”
“First of all I like to recognize one of your employees in the jewelry department his name is Randy the store he works at is located at alamance crossing Burlington North Carolina. I had a piece of Jewelry that needed to be serviced and I have a lifetime replacement care package he made sure that my size was corrected for my ring and that it would be cleaned and serviced he went way out and beyond his duty thank you so much Randy.
Miss Connie Slade
Burlington North Carolina.”
“I purchased a sapphire necklace I wore it one day and it fell apart and it tarnish. I went to return it a the sale person instead of apologizing she States u can't shower in it I can't believe my ears I am not a child I don't shower in jewelry. And she thinks over night I tarnish it and bring it back. The only thing is tarnish is the customer service I received. When I picked it up from the employee who acted like it was her store. Question me if someone one called me . Why esle would I come to pick up an . Then she States oh really. What is wrong with this lady? Don't know where they found her but she needs to go back until she gets some common sense and some customers service. I see why the rating is so low. I will not be returning to this store in Cedar Hill Texas any more!”
“Being a credit card user customer for almost a year never missing a payment and always paying two days ahead of due date they decided to lower my credit limit (very small limit) just because. Paid it off and closed the account.”
“I had a terrible experience shopping on-line with JC Penny. I bought $50 worth of clothing and within 1-2 minutes I decided I did not want it and tried to cancel it. JC Penny's on-line system would not allow me to cancel it. On the screen was the message: "We're sorry, it looks like we can't cancel your item(s). If you need further assistance, please call us at 1-800-322-1189." The telephone line was closed for the evening so I called the next day. The representative said that the order could not be cancelled. She said that the customer can cancel an order within 30 minutes of checking out online. However, I tried to cancel it within 1-2 minutes and wasn't able to. Returns must be made in-person or by UPS and the customer has to pay for return shipping.”
“My wife and I want to recognize "Nada" and "May" for there outstanding customer service! Very friendly And "May" the manager went above and beyond her role
Thank you to both ladies!!
OUTSTANDING!!!!”
