“I am a retired JCPenney employee and have worked in 2 JCPenney store locations. I spend my winter months here in Naples & shop at the Naples JCPenney. In the past 2 years I have had the pleasure to be assisted by Maritza Martininez in windows and mattresses. I would like to commend her on her excellent service, friendly additive over and beyond. She was very helpful in each of my purchases. She is a very valued employee and because of her great service, I will be back to shop in this location. Sincerely Linda C Meyer”
“I just bought a dress short and pens for my husband at JCPenny in the South West plaza in Colorado. I want to share my good experience. Last summer I was shopping in men’s department and it was messy. This time I was pleasantly surprised how clean and organized department is. Everything by sizes and easy to follow. I’ll definitely come back to the store again.
Allison”
“I totally do not understand these bad reviews I'm seeing for JC Penney. Why is the title here spelled JCPenny when it's Penney? Anyway have shopped at Penney's for decades and for years online (only because my local store closed) and have never had an issue that was not corrected. They go above and beyond to make sure the customer is satisfied, especially when the error was made on their part (which for me was once). As far as people having no patience and being annoyed that a register was closed and they had to go to another one, that is everywhere, including Macy's during these times. Times are rough for these stores. One day you'll all be sorry when none of these stores are left and there is only Amazon and Walmart because you're all acting like a bunch of Karen's.”
“Being one of the most trusted JCPenney service providers , We have landed in the ground to serve you with extraordinary upshots. We have been serving entire happily for many years, and over time we have learned how to win the hearts of our dedicated and esteemed clients.”
“I shop at j.c. Penney in moline, illinois. The employees there are wonderful. A young man named Tom, red hair. Is one of the most personable sales clerks ever. A real customer service asset to j.c penney .”
“I just bought the most beautiful Effy brand ring at JCPenny in the Wyoming Valley mall
Rose was extremely kind & helpful (not to mention witty & an overall pleasant employee!)
I highly recommend asking for Rose if you have any questions or are looking to purchase a piece of jewelry for yourself at this JCPenny branch! :)”
“I just bought 6 pairs of shorts from JC Penny and I couldn't be more pleased. I love this company and I hope they remain in business for the next 100 years!”
“I called today customer service and Mr.Ebert was so professional and friendly he helped with my problems and solve it on the spot without giving me any trouble, he was very efficient and helpful. Very respectful person. Thank you for all your help & quick assistance”
“This 5-star is for the CS rep who placed order # 2021270810305519 for me. I had a B/D Rewards for $15off plus free shipping over $25. When I went to my cart my shipping charge was still showing. So I called CS and got a nice rep who was going to cancel the order and re-do on his end so the charge wouldn't show. BUT in the middle of him completing this transaction, I hear the survey....which means disconnect. I did give him 5-stars. I waited for him to return my call since they do have my #, but no call. So I called back and got a CS rep who I had to start from the beginning and she didn't act as though she knew what I was talking about. About 15 min of trying to explain to her what I was calling back for....She placed me on hold for 15 or so min (without coming back to me) then the survey again. She cancelled my order but I wasn't able to place my order again because my Reward had already been used. So I called back a third time and got a very experienced CS rep, who I had to explain from the beginning and he was able to replace my order within 5 min! But, I hung-up too fast and didn't wait for the survey. I give him 5-stars!! Please let him know. That's why I included my order # in this review.”
“My local JCPenney store is in Ventura, CA. I wanted to write this review for the exemplary customer service I received this week from associates Lizbeth, Maryam and Veronica. I order from JCPenney online quite often and this time, I needed to cancel 2 orders when they arrived for pickup. These associates were kind, professional and took care of my request with ease. Thank you so much!”
“Segunda visita al Salón Jcpenny
Súper feliz por las atenciones del salón Sra Pilar súper profesional!!!!
4 personas me hablaron de ella y estoy fascinada con su servicio !!!!
Profesional y amable!”
“Mr. Burkholder in the children's department was outstanding! He helped numerous customers find coupons to save them the most money! Well done Mr. Burkholder!”
“Store #2434 jewelry department is excellent customer service due to employees Stephanie and Anastasia. I went into size a ring just recently purchased. Stephanie went above and beyond the call to help me. I would certainly recommend them to jcpenny if they want to purchase a beautiful ring as I did or anything else. because of Stephanie.”
“I Pisha M. Jones Is Very Pleased With JCPenney's Store Service. I Love Shopping At JCPenney's Store. The JCPenney's Sales Ladies Tiffany And AsharieTreats Their Customers Very Kind And Well. JCPenney's Customer Pisha M. Jones!”
“I have been with JCPenney's for 21 years.
They have been fantastic I have brought my coats my clothes my jewelry everything from JCPenney's I love JCPenney so much I'm going to miss them when they leave and go out of business.”
“I shop at JCpenny in the Eastern Hill Mall in Williamsville, NY. I lost my driver's license and 2 credit cards while shopping in that facility. I was frantic. I called the store the next day when I was tracing back my steps. The manager said they had the license. I was ecstatic and rushed down to the store. Well when I was chatting with the cashier about how a good Samaritan found my license and turned it in, he said that was him and it was on the floor outside his register. What a good trusting character this person name ALI has. I am eternally grateful by his good works. Thank you Ali for being the honest person you are.”
