“I ordered a pair of jeans. Same size and make that I have and love. They came and were way too short. I returned them and the cashier ordered some at the regular length. They came, and were the exact same ones I returned. So I returned them. I then ordered online, again, a pair in black and one in blue. Regular size. They came and the black ones were way too small and the blue ones were six inches too long. Same size. So I returned them. This time they charged me $3.95 per pair for shipping. So, to order online and return an item you have to suck it up and pay their shipping costs. All told, 5 trips to the store.
I will no longer shop at JCP. I have shopped there for many many years and am sorry to see them have such shoddy merchandise now.”
“Charged a $2.00 late fee for a bill I never received. Have never been late on a credit card for 50 years. When I explained to customer service rep that I never received the bill in question for $4.98 she said that she showed it going out and I was responsible. She would not waive fee nor record of late payment. Can you imaging losing a long long time customer over this? Of course it has nothing to do with the $2.00 and everything to do with the customer service. I’m done with them.”
“JC Penny has a horrific return dept. I purchased a pair of jeans in a size 6 and received a pair in size 10, not my fault. When I tried to return them they told me I would have to pay $8.00 to return them. The jeans were only $20.00. They would not make an exception even after the guy I spoke to asked his supervisor if they could make to see if they could waive the fee, considering it was their error and they would not. I will never purchase from J C Penny again and I will close my JC Penny major credit card. Too bad since I do like some of the merchandise. Beware their return policy.”
“I am reviewing the Underscore panties in cotton. I recently bought more on sale online. They are my favorite type of underwear and are so comfortable. I have worn these for years now. I buy the briefs in a size that's generous for me. I hope they are never discontinued. They come in a few colors.”
“A few months ago I had purchased a watch from the local JCPennys in Fargo, ND. Today, while my wife did the Wednesday PokemonGo activities, I went into the store (wearing the same watch I purchased earlier so it should be visible on camera, it is a shiny gunmetal black watch on my wrist) as they were advertising Black Friday deals. I look at a few other watches, found some I liked, and made a decision to come back to buy them when I got paid. I then went and waited for my wife in the mall food court no where near the store when an African American man wearing a tattered black hoodie with no name tag or other indication he worked for your store came up to me and complimented me on the watch and asked to see it. When I handed it to him, he asked why I took it from his store. When I replied I didn't I bought it earlier, he asked why I gave it to him. I replied that if I am going to be robbed of a $10 watch, I am going to give it to them. He then told me he saw me rip it out of a box, so I asked him to show it to me, and he said he had it over at the store, at which time mall security came over. He lied to them and said he wasn't accusing me of anything, and when I called him out using his own words "take it from HIS store" "rip it out of the box" he admitted I was right, so he admitted to mall security that he was lying. They then reviewed the cameras in the security booth, and he left to check something in his store. He eventually just called back to the mall security and said I could take the watch. Did not come to personally tell me this, had someone else do it. I went back to the store to demand an apology, and told the cashier I "would like to speak to the store manager on duty". The same guy who lied to me and made false accusations answered the call, meaning he was the on duty store manager on 11/15/2023 at the West Acres Mall JCPennys in Fargo, ND. He said he had all he needed and that he wasn't going to apologize for making false accusations and lying. I was understandably upset and said some insulting words to him (I never threatened him or acted violent towards him), but as I was walking out, he decided to follow me, likely to make sure I "didn't steal anything else" Since the $10 watch I purchased months earlier was sooooooo precious to him, I tossed it gently back in his direction for him to have, because again if I am going to be robbed of a $10 watch I paid for, he could have it.
I have purchased many items from JCPennys over the years, mostly clothing since they have an excellent Big & Tell Men's clothing section, as well as some kitchen appliances, and even registered for a few gifts there when I got married, but after this treatment, if I need anything like that, I will become one of the millions of Americans giving my share of that market to Amazon, at least they never have accused me of theft, even when I reported my packages missing/stolen and they shipped me replacements.
I look forward to hearing about JCPennys going the way of K-Mart and Sears.”
“I ordered some shirts, Christmas for oldest son. I received from Penny's saying shirts out of stock, also saying they canceled order. Then the shirts were delivered to me, so I refused order. That was THREE weeks ago, they still have NOT refund my money. SEVERAL phone calls, several e-mails- -still NO refund!!”
“Ordered a Stratford Park Comforter set online with no issues! Easy to order from website, fast delivery with notifications, merchandise as advertised when it arrived! Recommend to all.”
“I ordered two bras online it took a while to come and at least one looked like it had been worn and stuffed back in a ripped plastic bag. They were ugly and didn’t fit, so I return them together they cost me $59 and JCPenney charged me $17 for shipping both ways when I return them. I would never have paid $17 to try them on if that had been obvious I never would’ve even purchased them and will never purchase anything again from JCPenney. They have a well-known name but if you read any of these reviews it’s pretty clear they overcharge, under serve, do not have quality products and will send you somebody else’s trash, and then charge you for getting it. Who would pay $17 not to get something doesn’t seem like they should be around for very long. All they’re working off of is name recognition.”
“We purchased two Gibson dinnerware sets from JCPenney. When the items were received one cup and one bowl were broken. I was told it would be necessary to repack the whole set and return it. A new item could be ordered.
I understand damages can occur in transit, not sure how often it happens, but it just feels like JCPenney is willing to solve the problem IF the customer will take the responsibility of repacking the whole set and taking it to be shipped back. This is not a customer friendly solution.
Lesson learned - be careful about ordering online from JCPenney.”
“ordered a wallet from jc penny on oct 23, 23, they told me should have it by next friday, checked shipping number, one cite said monday the 30th, other said nov 1, i am done with the idiots, cut up my jcpenny card, bunch of liars, non speaking english people, no wonder they only got 17% recommendiations.......”
“The security lady Crystal was super helpful today helping me chose the right slippers for me and my husband. She even showed me herself where they were. April was a very sweet cashier that rang me up for them.”
“FIRST TIME CUSTOMER TO JC PENNY!
MY FIRST AND LAST TIME.........TERRIBLE COMPANY!
I ordered a pair of Java Brown Arizona Jeans, and despite waiting almost three weeks to get my order, UNBELIEVABLY I was sent a Dungeons & Dragons T-Shirt"! - Really? - How do you get a pair of jeans confused with an order for a pair of jeans!!???
I called their customer service, which took forever getting someone to handle my problem, I was told they would get the jeans out to me within a week........
Well, I waited a couple of more weeks, and guess what?....NO JEANS and I was sent an email saying my order was DELAYED.......WOW!!!
After yet another call, I was told the carrier, UPS, is the problem and they don't know when I will get them!!!..........
And yesterday, just when I was going to call, yet again, for the THIRD TIME, the jeans finally showed up, tacking on waiting yet another week!!
PLEASE, READ THE OTHER REVIEWS ABOUT THIS COMPANY THAT FILED FOR BANKRUPTCY - NOW, I CAN UNDERSTAND WHY!
GRADE = F”
“Every time I have attempted to order from jcpenney.com, my credit card(s) are rejected and then I am transferred to what I am told is Synchrony. A recording asks for my JCP account number which I do not have. I am just attempting to purchase items with my credit card. Then, recording asks for my social security number. The recording does not even identify to whom I am speaking, so I am not giving out my social just to place an order. I've tried several other cards, all perfectly usable anywhere else except with JCP. They have the very worst online ordering process and my guess is that this company will soon be out of business.”
“Back a few years , new CEO cheapened the clothing lines using garbage fabric, he's kong gone but garbage clothing fabrics still there, badly fitting but down right cheap price wise. Bought 5 tops, looked great on the stick model in the ad. Would not fit a size 6 real woman! terrible fabric. Returned them and was charged over 10..00 for 9 ounce bag of
tops being returned! I was never sent an email of the order which stated over 50.00 shipped free..the customer service person refused yo get manager.. I turned in my JCP cards years ago, today after 10 dollar shortage in my refund I will never shop there again..They are sinking their own ship. pitiful”
“don't buy anything from JC Penny, I purchase 5 shirts on line, when i received them,
i notist that one of them was already opened, so i checked the shirt and it was the wrong size, and also it looks like someone had already worn it, so i got a return instruction to return it to the store.
when i try to return it, they said that they cannot refund or exchange for the correct size, now i am stock with a shirt i can not wear.
i called customer service for help, but it's like talking to a wall.
these company will go out of business, if they don't pay attention to there customs
don't buy from JC Penny”
“Made an order. Told me if I ordered on the 8 of October I'd receive it on the 12 then the 13 now it's the 16th . I don't think I'll order from JC Penney again. Get your story together”
