“I was trying to find a winter coat and I found one for $19.99 on a clearance rack. When I went to check out it was $90.00. It was a scam and a waste of my time. I told them it was on the clearance rack but they said it was $90.00.”
“Terrible treatment ordered shoes charged credit card that day was to be shipped to local store 3 weeks no shoes no tracking customer service no help do not buy pennys online”
“For a moment I was worried about the future of the Department Store I’ve shopped for so long, but between Ana, Rye Grass, Worthington taking in new refreshing looks, I was excited to shop there once more. Needless to say, I was disappointed at JCP sending out their 50% Mystery Sale card late. Makes me wonder if it was a ploy. All other times I’ve received the lower %ages well before expiration. Not the 50%, I received it the evening it expired.”
“Ordered jeans they sent me a defective pair that had a tear. I returned them and they charged ne $8.00 shipping for selling ne a defective product. Last time I will order from here after being a Penny's customer for decades.”
“Mathew at customer service was super rude. I ask to repeat what he said because I didn't understood what he said and he just flip. How can you work at costumer service and act like a child.
I ask for last name and he didn't provide it.”
“Ordered jeans i had to pay double what they were in the store and was told they would arrive 4 days later at the store. Called the 800 number to find out exactly when they would be arriving only to have the agents ask me to press 5 on the survey after getting lip service. They do not offer tracking . I get better customer service from China .”
“They are ridiculous. I placed an order and I did chat, call 800 number and called the store. I did this 4 times and they kept telling me to call the same numbers. I will never shop here again. On line shopping is suppose to be easier. You guys went down hill and you suck”
“I used to buy a lot of things from JCP, but since they closed the store, I’ve only ordered once, mostly because of the shipping costs for both sending and returning, not to mention the 15% restocking charge! After ordering a pair of sandals that were $24.95, it cost me over $36 to order them. They didn’t work for what I needed them for so I returned them, and after paying return shipping and the restocking charge, it cost me about $18 for a pair of sandals I don’t have. I will never again order anything from JCP.”
“We went to Portraits at Willowbrook & waited more than 2 hours. We had made an appointment & were there on time. There were no apologies & the photographer blamed on us that we should have confirmed the appointment. We never received a call from them. Hell with this place. Never want to see this place ever again.”
“JC Penny's has the absolute worst website ever. So many issues ordering online and the only suggestion they have is to shop inside the store because they don't know why my orders are not going through. I shop online 99% of the time so I see not one reason to have a JC Penny's charge card.....”
“STOP-LOOK-LISTEN!!! If you order more than one item and the order comes on separate days. YOUR CREDIT CARD IS BEING SWIPED and CHARGED INDIVIDUALLY: If your total is $159.00 tax included for the whole order...w/o contacting you they can break the total amount authorized for credit from your card into 2 or more transactions:Meaning extra fees on your credit card. Which is illegal call or look at your Bank Statement, this is how I found out they got me for an additional $9. I will start a petition against this process. Please join me Constance D. Howze”
“Online orders! Lost, stolen or delivered to the wrong address. You must go and file a police report for each item that is missing before a refund will be given!!! Why do I have to take time to go file a report when you delivered it to the wrong address!!! I refuse to go so no refund??? Isn't that theft by taking!!!!”
“I love my stylist at the hair salon. Her name is Kristen hatchway. I give her five stars. She’s an amazing stylist and an awesome person. Kristin is so friendly . I recommend everybody get their haircut from her. North Attleboro location”
“Packages never arrived . They never tried contacting ups to return it to.them . Its just sitting around a . Month later they were the most unhelpful lost $238.00.
They are also over priced tried looking to repurchase Amazon had it 75% cheaper. Nonody helps they wont let you speak to management the worst company ever. Never shopping this place again. I evsn wanted to.call the police i find it strange they are telling me they cant contact ups even though they are the sender”
“I will not be ordering from JC Penny.com ever again. I ordered a Easter dress for my granddaughter so we could have family pictures made this weekend, (this will be her first Easter), when we ordered it the order confirmation said it would be at the store on 3/11/24 but it did not arrive at the store. I called and was told it is showing it will be at the store by 3/15/24 which will not work for us because we are going to their house early on 3/15/24 so therefore we will not be able to pick it up and have it for the pictures. We had to order another dress from another business which will be at our house on 3/13/24, it only took this business 2 days instead of the 5 to 7 days that JC Penny is saying.”
“I purchased a rug online that was delivered to someone else because the tracking told me it’s delivered but it was not to my house while I was home! When I called customer service they said no problem will credit your account let’s order you another one! I said OK the second one came to my house but I did not like it so it was returned to the store. And they still made me pay for the first one because ups said it was delivered I had to pay for it! I will never place an order for delivery again!”
“Tried to work on a return they wanted a 100 dollar restocking fee up front before the return. Ridiculous. Then when tried to talk to supervisor operator hung up on me. Terrible.”
“My favorite thing about JCPenney.com is that the shipping address will periodically default (in the middle of your order) to somewhere you haven't lived in years, and if you don't double-check it at every turn, when you finally get through to customer service, they will tell you that there's nothing they can do and that it's your fault for not being more vigilant with their buggy-as-hell system. Just ate a few hundred dollars on this and am extremely reticent to put in another order with them.”
