“Thank You
JCPenney Portraits @ North Star Mall
Your Studio Manager Dolores Cisneros was not only skilled , but patient and courteous. We look forward to returning in the future.”
“Just a suggestion. When an order is placed to pick up at the store it might be a good idea to e mail the purchaser so they know it is ready for pick up.
I got an email today my order was canceled for not picking it up on time but how was I to know was ready pick up if you never bothered to let me know.
Oh well found the items elsewhere and actually saved money.”
“I purchased 5 items with a JCPenney Gift card and the balance on a Visa gift card. Most of it was on the JCPenney card. I returned 2 of the items. I did not see a credit so I called Customer Care and was told the credit was put on the Visa card. I explained that I no longer have that card. I was told to call the bank. It was gift card that I no longer have so I do not know the bank. I feel that they just made money off of me.”
“Customer service, and quality control sucks !!! (Putting it mildly) ..... I ordered a jacket online, when I looked at the receipt it was listed as the wrong size, couldn't contact customer service till 8 am next day, because they where closed. Then, when I do get ahold of someone and tell them i checked on the order, and the item is saying it hasn't been shipped or left the warehouse yet, and is still in processing. They say they can't do anything after 30 min of the order being placed to correct it, even if it hasnt left the warehouse yet. Thats just plain stupid !!! Now, I have to wait on the wrong item to be shipped to me, return it, then wait on the correct one. This is stupid, when they could correct the order before it gets shipped out the first time......
Will not buy anything else from this store. Major quality control needs to happen !!!!”
“I had to order a suite for my sons wedding for my husband and it came in the wrong size. When I called they said they couldn't just do an exchange that I had to order a whole new suite. So I had to pay for it AGAIN! Then they tell me it will be 3-5 weeks for the return. I resubmitted my order on 2/24 and I call today and got they tell me it just got processed on 3/16!!! Then they say it will be 3-5 weeks AGAIN! Then we had to reorder my sons pants 6 times who is the groom! The wedding is in two weeks and we are not even guaranteed delivery by then! ABSOLUTELY the worst place ever!!! Will never step foot in their stores again!”
“I was disappointed in the delivery time for an online order of a mattress om Feb 19. I was told that I would be called March 2, I was not called. So I called and was given a number for the shippers. I called them and they said my mattress would be delivered Mar. 10, it was not delivered. So I had to call them again to set a delivery date for Mar 15. I would not order a mattress from JCPenney again, too slow for delivery and too much hassle.”
“I ordered a recliner on JCPenney online never got the first one had to wait two months to get my refund ordered the second one never got the never got the recliner that time so I've cancelled it and I'm going somewhere else”
“I recently placed an online order. I ordered a mens belt and they sent me baby clothes instead. I requested a return and sent the baby clothes back. My return was received but they charged me an $8.00 return fee. I have called customer service 3 times and have been put on hold for close to an hour each time...conveniently they close about 45 minutes after being put on hold and disconnect my call every time. My problem can't be solved online, I need a human. I have had so many other issues in the past with out of stock orders. It's sad but sorry JCP, I am done, you have struck out with me. I will not deal with the hassle ever again.”
“I ordered 2 pairs of exercise Capri and a women exercise shirt from JC Penney. I paid almost $ 4 dollars to ship to store. I tried on everything at the store before I left. Unfortunately all were to large. Had to return all. Not only did I pay the 4.00 for shipping ( TO THE STORE!) but prorated ??? almost & dollars. Wont be shopping there any more.”
“I have for 50 years only shopped at JCP for all my bedding, drapes, blinds etc. only place to buy and offer the best quality and prices for Petite women and big and tall men. Their clothing line still remains quality. I would not purchase anywhere else. Even today received my husbands shoes which the sale price was so great on line that I bought him 3 pairs.
Remain loyal customer to the best store. Thank you JCP for still carrying petites for women.”
“I placed an order for a canvas art piece that was on sale with better pricing that buying direct from Big Canvas or ICanvas. I requested cancellation with 1 day of placing the order as it would not be fabricated and shipped with arrival for 2 weeks. JC Penny refused to cancel the order stating they had a 30 minute policy for cancellations. This is absolutely ridiculous, and I will not be shopping with this retailer in the future.”
“JCPenny is the absolute worst place to shop. I purchased a high-end mattress and used my credit card. However, I did not receive a purchase receipt with an order number online or in my email. I phoned to get clarity of my purchase and once I received the order number, I asked why we had received a notice from the credit card company stating JCPenny had canceled the order due to non-payment.
Needless to say, I was livid! I then spent, and this is no lie, 5 hours on the phone trying to find out why JCPenny had kept my almost $2,000.00 then canceled the order. I spoke with 5-7 customer service representative, 2 supervisors, and 2 managers who sounded as if they were in a crazy loop saying the same thing over and over.
Long story short, I ended up putting the credit card company and JCPenny on two separate phones so I could get to the bottom of where the money was that I would expected to pay back. JCPenny stated that they had charged my credit card and then placed a hold on the funds; so now, they said I had to use another card to make the payment to get the item and my original payment dropped off and returned to the credit card.
As long as this complaint is, JCPenney did not attempt to make this situation right in any shape or form. I encourage everyone, to please stay away from JCPenny and do not, please do.not try to use credit cards so you can be charged twice for high end items.
YOU HAVE BEEN WARNED!!!”
“Garden toile comforter set, literally garbage . Came with hem out of curtains. I mended comforter tore right away and don't wash It . All lumpy just threw it in trash. Only had a few months. Actually penneys clothing is going down hill . Very poor guality”
“I am a retired JCPenney employee and have worked in 2 JCPenney store locations. I spend my winter months here in Naples & shop at the Naples JCPenney. In the past 2 years I have had the pleasure to be assisted by Maritza Martininez in windows and mattresses. I would like to commend her on her excellent service, friendly additive over and beyond. She was very helpful in each of my purchases. She is a very valued employee and because of her great service, I will be back to shop in this location. Sincerely Linda C Meyer”
“Placed an order on 2-7-22, around 12:00pm eastern time. Called back and canceled the order a little later the same afternoon because it was no longer needed. The customer service representative told me that she was canceling the order. I received an email right after that call thanking me for my order and with an expected shipping date and sure enough my credit card had already been charged.
I made two more calls to customer service to no avail.
They(JC Penny) has my money and I have no item yet. It's been 7 days to date. I have not received the item so I can return it.
I have shopped at JC Penny for more than 45 years,
but I will not shop JC Penny.com again. There are many other options
Once I receive the item I will return it and expect my refund back into my account as quickly as it was taken out.”
“I ordered a pair of sneakers January 4th on their website to pick up in store. When I opened the box at home, they sent the wrong shoe size. The store is blaming the online department and customer service is blaming the store. I have sent countless emails to get the issue fixed and to this day I still have the shoes at my house. They refuse to send me a ups label and I’m unable to use the return portal on their website because the item was a final sale. This is utterly frustrating to have to deal with coming from such a huge corporation.”
“I ordered an item January 24, 2022. Paid Express shipping now February 3rd 2022 still no item. Called they blame the shipping carrier. Excuses instead of finding solutions for there shipping. I ordered an item from Chewy it was delivered the next day. JC penny staff just keeps blaming the carrier. I will not shop at JC penny's, I do not recommend the Express shipping. If I could I would give them 0 stars. I received an E-mail from JC penny's requesting information on my order stating they would get back to me, well they never did.”
