Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

“My son tried to purchase a top, 4 times the order was accepted, 4 times JD took his money and 4 times they sent their automated ‘Yikes’ cancellation response. I then spent 7 days communicating with 5 different people 4 of whom didn’t reply with a relevant response. I will never deal with this company online again. Appalling is an understatement of their service.”

Helpful Report

Posted 5 years ago

“**FALSE ADVERTISING** **FALSE ADVERTISING** DO NOT FALL INTO JD PROMPTING YOU WITH FASTER DELIVERY SERVICE If i could rate minus stars i would, i have had a shocking experience with JD sports with both delivery and customer service. i placed an order on the 19th of December with the promise i will receive it before Christmas however i did not receive my item until nearly 10 days later (i could have payed for normal service) bearing in mind that i had payed extra for delivery before Christmas, i then had a issue with the DHL driver that was scheduled to deliver my parcel who was lazy enough to tell me he had been past the delivery address and would not return as to far away (his job is to of course deliver all parcels in his van within his working hours which he did not for fill) in which JD tried to tell me that its not JD fault yet they (JD) decide to use 3rd party delivery service promising delivery before a certain date and the 3rd party not reciprocating the deal promised by JD Sports. To then top this off JD customer care team said they can only offer 10 voucher for this and that is the maximum they can offer for doing something illegal which is prompting me to order and buy something with a promise i would get it ASAP and then letting me down. you can search online about false advertising and it will clearly show you a company should not being doing that especially a store like JD I would urge people to try shop elsewhere and find alternative shops that has what you like in store, i have shopped in JD for many many years and now will no longer do so. This is all over minor money but its not the point its about the principles and rules”

Helpful Report

Posted 5 years ago

“**FALSE ADVERTISING** **FALSE ADVERTISING** DO NOT FALL INTO JD PROMPTING YOU WITH FASTER DELIVERY SERVICE If i could rate minus stars i would, i have had a shocking experience with JD sports with both delivery and customer service. i placed an order on the 19th of December with the promise i will receive it before Christmas however i did not receive my item until nearly 10 days later (i could have payed for normal service) bearing in mind that i had payed extra for delivery before Christmas, i then had a issue with the DHL driver that was scheduled to deliver my parcel who was lazy enough to tell me he had been past the delivery address and would not return as to far away (his job is to of course deliver all parcels in his van within his working hours which he did not for fill) in which JD tried to tell me that its not JD fault yet they (JD) decide to use 3rd party delivery service promising delivery before a certain date and the 3rd party not reciprocating the deal promised by JD Sports. To then top this off JD customer care team said they can only offer 10 voucher for this and that is the maximum they can offer for doing something illegal which is prompting me to order and buy something with a promise i would get it ASAP and then letting me down. you can search online about false advertising and it will clearly show you a company should not being doing that especially a store like JD I would urge people to try shop elsewhere and find alternative shops that has what you like in store, i have shopped in JD for many many years and now will no longer do so. This is all over minor money but its not the point its about the principles and rules”

Helpful Report

Posted 5 years ago

“Order on the 25th of December, the item arrived only to discover it was the wrong item I ordered Nike uk 2 parcel was Adidas uk 8.5. Hassle after hassle numerous emails, calls and trip to stores only to be told item would need to be returned before replacement could be issued. Email support is ridiculous and wait ages for response despite being told by them on the phone they will be assigned my emails to ensure quick response. Spoke with 6 different people. They wanted trainers returned via Royal Mail which was also a hassle. Finally after calling and calling and emailing with my proof of returns did someone eventually say the new replacement would be sent. Paid for item on 25/12/19 never got correct item till 9/01/2020 eventually got £3.99 refunded for my original delivery charge”

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Posted 5 years ago

“first of all one of the items i ordered and paid for went was out of stock after i got the confirmation email and then they lost my WHOLE order after making me wait for 2 weeks and not being able to ring them or contact them.... They are so rude. I tried to return my air force which had never been worn to be told they had tan on them and i couldnt return them when i never even wore them and someone else probably tried them on and didrtied them. make sure to check your stuff before buying!!! so rude and terrible customer service never stepping a foot in there again”

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Posted 5 years ago

“Very bad delivery service 2 weeks and then said one item out of stock wtf. Take my money and wait 2 weeks then say csnt have it. What a shambles. Customer services useless and don't answer phone. Don't blame them as all calls are complaints. Avoid jd and shop with someone who cares about its customers.”

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Posted 5 years ago

“One star is one too high. I am not able to add any photos as i am still waiting for an order placed on 01/01/2020. Customer service is non-existent.”

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Posted 5 years ago

“Packages come quickly”

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Posted 5 years ago

“I went looking for a pair of Skechers, I found some that I liked and asked the young girl for my size. She looked and and said yes. She sauntered off and came back with them, totally uninterested was her attitude, tried starting a conversation but no interest at all. I tried them on but decided not to buy them, she went back to stock room and before she got there she threw them on the floor. She made me feel like she wasn't bothered about serving me. I have been in retail and served lots of customers, if my attitude was like hers, I would have been sacked. I didn't get her name but she had shoulder length hair.”

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Posted 5 years ago

“will not answer phone or live chat. it make you use there words and not what you want to ask”

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Posted 5 years ago

“I placed an online order to be delivered for collection in store I received a mail saying it was dispatched and then a mail from Dpd to say it was on the way. On 20th Dec I got a call from a DPD driver telling me he was at the back door of the shop but no one was answering. He said he would keep trying. I checked the status later with the Dpd tracking number and it was delivered at 11.02 on that day. I went to collect and the staff had not received it . We rang the Dpd driver back twice from the store and he said he delivered it. One of the staff took me to the Nike store to check if he delivered by accident . I have contacted their customer service team and ridiculous conversations have been going on since the 20th Dec which in itself is not acceptable. On the 7th Jan I received an email saying it had been delivered and to please check. This was an instore delivery !! I told them this and they sent me a declaration form asking that I confirm I have checked with neighbours , checked property etc. I refused to sign this and havent heard from them in a week. Jokers. I am entitled to a full refund for an order I paid for but never received.”

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Posted 5 years ago

“I ordered a gift card on line 18th dec with guaranteed delivery before 24th dec. It was being delivered by DJd. I'm still waiting for delivery. Is now 7th Jan. I've complained via jd sports and the delivery company to no avail. I've tried e mailing customer complaints and I'm not getting anywhere. The online chat only gives automated options for your questions and the phone is automated answers as well. I'll never buy from them again. Awful customer service”

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Posted 5 years ago

“Rude staff in Feltham shop! I brought a pair of Air Force trainers, I didn’t bother looking in the box when I purchase them, nor was I shown them, just thought everything will be fine, got home to look and they were clearly a return item,l! the soles We’re dirty, laces were done up badly, size 8 in a size 9box!! Obviously not happy! I tried to return them, only to be accused of being the one to wear them! And told me they will NOT give me my money back! Absolutely fuming!! The lady was being extremely rude! She refused to give me her name! Although claiming to be the manager! Pretty much dismissed me straight away! I’ll get my trainers else where! Shocking!! Also tried called customer service Nothing”

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Posted 5 years ago

“Shame on Jd Sports, expected a better service from head office. Ordering sale items from your website with delivery dates and no updates. Bad customer service still haven't recieved goods....”

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Posted 5 years ago

“Incompetent sales staff. Staff made many mistakes and sold not fitting product to a customer. He even said that the size printed in the product is wrong and that he knows the real size.”

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Posted 5 years ago

“Ordered two training jackets off the website. JD took the money from my bank account. Had no delivery for days. Enquired to where my delivery was. 23rd December I then had the money put back into my bank account with no phone call or email of why my order wasn't sent to me. Left me angry and with a upset child because they were Xmas presents. Have asked for details to speak to a manager on numerous occasions but have been refused. Shocking customer service.”

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Posted 5 years ago

“Absolutely disgusted and fuming 😡 ordered stuff from jds for my partners birthday and hasn’t arrived due yesterday. Would never order from them again. Ringing around since yesterday and still no answers. It’s a disgrace. Same 2 weeks ago order a tracksuit and only the hoodie came. Had to go to JD sports Liffey valley twice to have it sorted as in the first instance the shops stock would be down. God forbid it should inconvenient them ( also ques out the door). Not to mention My sisters teenagers tracksuit arrived and it wouldn’t fit a 6 yr old, wrong order in that case ... Now this absolutely gutted. Imagine presenting someone with an invoice on their birthday, these were ordered for Xmas but I said I’ll give him the birthday gifts on Xmas and the goods I ordered would do for his birthday. Their delivery providers DPD were no help either. #JDSPORTS #LIFFEYVALLEY #JD #DPD”

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Posted 5 years ago

“Changing rooms closed plenty of staff walking around talking loads of stock on the floor. Will have a 60 mile round trip if item does not fit. This is NOT good enough.😤😤”

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Posted 5 years ago

“Never got my parcel when jd kept texting saying I would have it in plenty of time for Christmas. False advertisement. Try to blame everything on courier and jd hadn't even sent them my parcel to the courier yet. Never again.”

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Posted 5 years ago

“Purchased runners and a patriots jersey 2 weeks ago online for my son's Xmas present. Website states guaranteed delivery prior to Xmas. A week and a half passed no updated. Took me 6 times to follow up with customer service to receive an update. Tracking details yet to be uploaded it's Xmas eve and my order still not delivered. Customer service could only inform me that it's an issue with there carrier Australia post and it's out of there control. I order through JD Sports, not Australia post. Escalated it to the manager who informed me the same with a cherry though 'I'll give u 10% discount on your next order. Disgraceful....... Kids getting no Xmas present. No matter how many times I went over it I was given the same explanation. Stick your dodgy business where the Sun don't shine and I hope you get shut down. MFKD.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

JD Sports Reviews