JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,345 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. Was told last week order was ready to send out after waiting 3 weeks to be told today that all 5 items are out of stock and still haven’t received refund. Also items are still available to buy on website. It is disgusting that you are taking peoples money when you don’t even have the items in stock”

Helpful Report

Posted 4 years ago

“Ordered a online Oder was meant to be here the 11th of November still not here was on the phone to customer service 5 different times not one of them helped me told me different things there ment to be there to help awful service”

Helpful Report

Posted 4 years ago

“JD are ripping people off. They are taking orders and payments and not fulfilling them yet refusing to refund. Just look for reviews and you will see hundreds like me. My order is outstanding from 4 November. Phone lines not taking calls and emails have standard replies. Nobody helping customers. DO NOT USE JD SPORTS, they are going bust.”

Helpful Report

Posted 4 years ago

“Terrible company please stay away ! Order and you will not receive your item but they will take your money and there is no way of cancelling”

Helpful Report

Posted 4 years ago

“JD Sport customer service for on line shop is awful they send stuff when they tell you it cancelled cut you off when you call them up.... take days to even issue refunds... tell your refund has been issued when it hasn’t I’ll never use them again 😤”

Helpful Report

Posted 4 years ago

“Awful company I’ve had numerous orders cancelled, I’ve put in a complaint still not heard anything back I’m trying to see where I go next with it”

Helpful Report

Posted 4 years ago

“ORDERED AN £100 TRACKSUIT ON 19TH NOVEMBER FOR MY SONS BIRTHDAY..8 DAYS PASSED AND I EMAILED TO ASK WHERE IT WAS AND WAS TOLD THE ORDER HAS BEEN CANCELLED AND IT WASNT IN STOCK.....APPARENTLY ITS IN THERE TERMS AMD CONDITION THAT THEY CAN CANCEL AN ORDER ANYTIME....BUT STILL TAKE YOUR MONEY WHILE SHOWING THE ITEM IS IN STOCK ONLINE... jd have had my money for 10days and it will take another 3 to 5 to refund....!!!!THIS IS NO WAY TO RUN A BUSINESS SO BASICALLY ITS LUCK OF THE DRAW WHEN YOU ORDER IF THEY WILL SEND IT OUT AND THE WEBSITE ISNT UP TO DATE BUT THEY STILL TAKE YOUR MONEY....AVOID JD SPORTS WEBSITE... AS I CAN IMAGINE LIKE MY SON THERE WILL BE LOTS OF DISSAPOINTED KIDS AT XMAS”

Helpful Report

Posted 4 years ago

“Would have given no stars ...Do not fulfill their orders, they take your money freely and then leave you in limbo waiting for your orders ...and still waiting !!!!”

Helpful Report

Posted 4 years ago

“Seen offer on Facebook Went to JD website and made purchase. Money taken from my account. No confirmation email and item never received. Contacted JD and received numerous emails saying it was an IT problem and if I pursued a refund through my card provider I would never receive a refund from JD. Card provider refunded my money. These offers seem to be a scam. Hopefully this review will prevent someone else from being caught out. I will never use this company again.”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM THIS COMPANY Ordered a shirt on 10/11/20. Told it will arrive by 16/11. It didn't arrive. Sent a message from the website, no reply! Rang customer services to be told 'There is an IT problem with the order, I'll sort it', they didn't! I rang customer services again to cancel the order and to be refunded, they said 'We'll put a cancellation request through'. No change in order status and still no refund. Rang again today, only to be cut off before speaking to anyone.”

Helpful Report

Posted 4 years ago

“Do Not buy from this company! They lie and keep your money. Spoke to customer service who said my item was being sent, and suprise suprise no items. Ask for money back but ignoring that request. An absolute disgrace. Have had to get paypal on board now. Ruined my presents for my grandsons birthday! One star is too much for JD”

Helpful Report

Posted 4 years ago

“Recieved an order which should have been 2 items only recieved one item still waiting on my order from jd phoned customer service who would not let me speak to a supervisor and then would not give me there name no refund for the one items missing no idea when I will have my jd order still unless u want to be disappointed dont order from them I won't be again all there interested in is ur money”

Helpful Report

Posted 4 years ago

“Ordered on the 16th over £500 worth of clothes with express delivery, waited 3 days past the express time slot and still not even been sent the warehouse. Waited another 2 days giving them the benefit of doubt then check the track my order for it to be cancelled claiming it out of stock??? Why have it on your app for it to say it’s in stock lol. Halfwits. Funny thing is they can take the money out of your account INSTANTLY but claim it takes a week or more for it to be refunded. Tried to order again like a mug but it won’t be again if they decline this order. Time to boycott Jd and bring in a new sportswear brand that doesn’t mess about with its customers, same problems every single time. Amateurs.”

Helpful Report

Posted 4 years ago

“Buying online at JD is awfull. It took three weeks to get delivered my order and when I finally got it, I did not receive all the items that I purchased, despite all of them were on stock when I placed the order. Customer service works poorly and there is not a telephone number to contact them. Afte two weeks without knowing when I was going to receive the order, they confirmed they have cancelled it but finally one week later I received it.”

Helpful Report

Posted 4 years ago

“Absolutely vile and RACIST service I genuinely never been disgusted by a company in my life especially despite what is going on in the world! Ordered a tracksuit and trainers on the 16th October and over a month later still NO goods or refund. Rang customer services multiple times, the first 1st time I'm being advised it's going to be 10 days to investigate where the parcel is! Waited and rang again and as told sorry it's not been looked at so it's 10 days from now!! Asked to speak to a manager and was told it's not possible so by me expressing my dissatisfaction I get told "Sorry but your people steal and report stolen goods often" First of all who's my people exactly?? I've got a typical African surname stop my guess is it's quite clear what the advisor meant!!! No sorry nothing, Waited again and after 23 days I get told by a manager sorry you were advised wrong it's actually 28 days??!! What customer waits 2 months for a tracksuit honestly this is ridiculous. Worst thing is when I ring I get told "sorry no-one can take your call especially managers" Right now I can't see myself using this pathetic service ever again and I HIGHLY recommend no-one use it either unless you have a family member in the complaints dept! This isn't worth some trainers and certainly not being spoke to like a minor. Horrible company! There shouldn't be any room for racism/stereotyping/discrimination of any sort especially with customer services!”

Helpful Report

Posted 4 years ago

“Placed an order 9th october and one of the items was too big so i went instore to arrange an exchange.told it would take a few days to be delivered from the warehouse but it didnt arrive. When i queried it with customer service they said there was an error and the exchange hadnt been processed and as it was no longer in stock they would have to refund me. 5 weeks, multiple phone calls and many emails later and still no refund. Also made an official complaint which has been totally ignored. Lesson learnt, will shop directly with the manufacturers from now on. Appalling customer service.”

Helpful Report

Posted 4 years ago

“It’s a risk buying from the sale section a serious risk... If you ever choose to buy something from the sale be prepared to not receive any communication or your order... I ordered an order from jd sports in the sale some Air Force ones, the order was placed a week in advance and I went to check up on it it said it was supposed to be delivered that day so I waited the day after to ask the help line they said “your order is still making its way through the warehouse” “sometimes the order might not be processed” because it’s in the sale they might not even so I’ve had zero communication for over 2 weeks now on where my order is I’m not a telapathic, oh and to top the cherry on the cake I’ve found out I might not even get my order over 2 weeks of waiting very very good customer service there well done jd absolutely disgusting customer service, would like updates on my order in the future the fact that it’s been nearly 2 weeks now and false hopes and bare communication on my order smh 🤦🏻‍♂️ , really shabby from the company in terms of customer service....”

Helpful Report

Posted 4 years ago

“They would not refund a hat and t shirt I had purchased for my son all I wanted to do was swap the size as I purchased a M not a S”

Helpful Report

Posted 4 years ago

“Extremely poor service. Ordered a large express delivery, as the items were for my childrens birthdays. Day 6 and still waiting for my childrens items. Their birthday was today and now dont have the items they really wanted. I've tried several attempts at contacting to 1 reply saying there are extremely busy. Don't offer a service you cant provide. I have an upset son now too with no presents or money to buy himself different items. The chatbots thing is pointless still telling me I would recieve my item 3 days ago. I spend alot of money in jd sports over the year. My last delivery was a little hiccup, but now I will never shop with them again. I would definatley reccomend, footlocker and foot asylum Very very poor service and communication... you will loose lots of customers. Dont offer a service you cant provide be warned do not order from here complete shambles”

Helpful Report

Posted 4 years ago

“I had the worst experience ever trying to buy trainers from the JD sports website. I purchased a pair of trainers on Sunday night only to receive an email on Thursday (1 day before the due delivery day on Friday) that my order was cancelled as they did not have my size in stock! So not only are JD sports selling and taking money for items that they don’t have, it took them 4 working days to figure it out, email me and a further 2 days to refund me. I complained and got a very poor excuse from their customer service team that sometimes their stock software is not updated accordingly. Seriously JD Sports you have been online for years now and are meant to be online shopping specialists! If you have a stock issue surely it should not take you 4 days to figure it out! Online shopping is built on service, trust and the ability to deliver the goods, something that JD Sports obviously can’t do!”

Helpful Report

Posted 4 years ago

JD Sports is rated 2.1 based on 1,345 reviews