Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

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4.7

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff were very cheerful explained everything as we went along and I got the car I wanted”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Jennings had the car I was looking for and Ian McCartney was an excellent salesman. He was friendly, charming and most helpful”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Customer services and staff making me welcome”

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(Jennings Ford Middlesbrough) - Posted 7 years ago

“It would be better to ask if you are happy rather than take it for granted. Your representative was fine but becomes of the weather conditions your valeting team we're late and left some stickers on and didn't do the best job.”

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(Jennings Ford Gateshead) - Posted 7 years ago

“Great deal, great service, great experience, what more could you ask for.”

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(Jennings Ford Stockton) - Posted 7 years ago

“Seamless friendly transaction for my first time purchasing a vehicle from yourselves, great knowledge base and always keen to help would deffinate recommend. A special shout out to Martin Jonesthank you”

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(Jennings Ford Stockton) - Posted 7 years ago

“If I had put a photo of me on this field it would broken it down. With regard to Jennings as a whole I was very pleased with the service I received whilst looking for a car an also when I had decided to buy one. My only complaint would be the lack of communication between the staff passing messages on to each other and the customer. In my case I was trying to find out the registration number of m new car for insurance purposes and telephoned every day for a week. Turned out no one had passed the messages on to the member of staff dealing with me or even told me that he was on a day off when I had telephoned twice in one day. It nearly cost you a sale as I was so p....d off with the whole affair an nearly went somewhere else.. Since I have got the little car I am more than happy with it and slowly getting used to it me being a pensioner. I love it to bits and thank James for all his help despite not having received my messages he couldn't have been more helpful.”

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(Jennings Kia Stockton) - Posted 7 years ago

“The sales staff were excellent. They gave me everything I asked for.”

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(Jennings Kia Sunderland) - Posted 7 years ago

“Test drove a Ford Focus at Jennings in Stockton. We Liked it, but preferred another Focus on the lot. We were told they were identical, engine, styling, price, etc; only the colour and mileage were different. So we picked the car on the lot that we had not tested. As it turns out this car does not have a rear parking camera, or automatic lights (2 extras we very much wanted) unlike the car we tested, which had both. We were also disappointed in the service. After several conversations regarding the monthly price we wanted to pay, we agreed on a set price of £250 p/m. When it came to picking the car up we were told the monthly instalments would be £258. This was apparently due to the GAP insurance, that we originally told would be part of the agreed £250. We were also told this wasn't allowed to appear as part of the monthly instalments of £250 for legal reasons, which sounded nonsensical and made up to us. After nearly walking away they agreed to reduce the figure to the originally agreed £250 p/m. Since then, we have received no follow up courtesy call, and after complaining about the spec of the car, and the general way we had been treated we were told we'd receive a call from Ray the manager. Two weeks later we're still waiting. Not impressed, and I'll be telling family and friends to stay clear of Jennings in future.”

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(Jennings Ford Stockton) - Posted 7 years ago

“The Ply line conversion of the van was not completed. The management system for the breaks came on the day I bought the van. One of the parking sensors malfunctioned two days later. The battery won't take a full charge, don't yet know why. Break sensors have now gone totally off. I thought the whole selling point of buying a second hand vehicle, from a dealer was that you pay more for these issues to have been resolved? Not impressed.”

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(Jennings Ford Commercial Gateshead) - Posted 7 years ago

“Really happy with car Alan was a fab salesman”

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(Jennings Ford Stockton) - Posted 7 years ago

“Having previously visited an Evans Halshaw garage, I felt this appeared much more professional, with all of the staff behaving professionally and as I'd expect, unlike at Evans Halshaw. I felt at ease. They also walk away and make you a cup of tea -- whereas the Evans dealership I was at pointed me in the direction of a tatty coffee machine. Sometimes the little things make all of the difference. I was also left to walk in of my own accord. Evans jumped on me as soon as I got out of my car. Ian Phillips was professional, friendly and actually knew what he was talking about. He seemed fair and wanted to help me get what I wanted - he wanted to know that I knew what I was getting into - explaining the features of the car and how they may actually be a disadvantage (no heated windscreen). He wanted to make sure I was informed about the decision and sure that I was happy with it. And I am! He made everything as easy as it could have been and also got me exactly what I wanted in an incredibly short space of time. Thank you Ian & Jennings!!”

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(Jennings Ford Middlesbrough) - Posted 7 years ago

“I’m delighted with my purchase, and was also very impressed with the knowledge and efficiency of your sales executive, Rachel King.”

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(Jennings Mazda Middlesbrough) - Posted 7 years ago

“I’d like to thank all the staff at Jennings motor group for all your patience!! We are blown away with our car..... it’s amazing and my husbands new love. Richard and the two other lady’s I spoke to need a pay rise I’m assured they deserve it. One happy customer 👌🏼”

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(Jennings Kia Washington) - Posted 7 years ago

“This is my 2nd Harley from Jennings Gateshead, great people great place and a great deal. Well happy”

Jennings Motor Group 5 star review on 10th December 2017

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(Jennings Harley Davidson Gateshead) - Posted 7 years ago

“Good service, friendly staff and great deal.”

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(Jennings Ford Gateshead) - Posted 7 years ago

“Hi thanks for the items I bought they fit fine And delivered within 3 days I bought around 10 items and Iam satisfied Customer John wright”

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Posted 7 years ago

“PERSONABLE SALESPERSON SPOILT BY THE SEEMINGLY ENDLESS SALES ADD ONS WHICH WE HAVE TO LISTEN TO BECAUSE OF THE FINANCIAL SERVICES DICTAT?!!”

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(Jennings Mazda Middlesbrough) - Posted 7 years ago

“Our salesman Chris was most helpful. He wasn’t pushy and let us make the decision about buying our new car without feeling pressured.”

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(Jennings Kia Washington) - Posted 7 years ago

“I have dealt with Jennings for many years and I stay with your company not only for the products but from rather professionalism of Colin Massey and his staff, they are a credit to your company along with Allan Dodds all of who I have dealt with for several years. I ordered my new car and although I have had a long wait before it arrived they always kept me informed of its progress. Thank you to all above and I will come ntinue to not only give you my future dealings but would always recommend them and your company to my friends and family. Thank you again Regards Mrs D Garrick”

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(Jennings Ford Middlesbrough) - Posted 7 years ago

Jennings Motor Group is rated 4.7 based on 2,070 reviews