JML Reviews

Name: JML
Rating: 1.37

1.4 Rating 76 Reviews

8 %

of reviewers recommend JML

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1.4

Based on 76 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Aileen Wong

Vincenzo Gerardo Coppola

Anonymous

Anonymous // 01/01/2019

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“I love the design of JML products but the they are very poor quality and not worth buying.”

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Posted 3 years ago

“Having used a sticky lint roller for years and loved it bought a new one , this had hardly any sticky surface , I complained to JML , I got a very condescending email telling me how to clean it after I had stated I had already used one successfully for years , very poor customer services”

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Posted 3 years ago

“Ordered hair products on 16th Dec,still not arrived even though I was told on 30th Dec it would be a few days. In spite of numerous emails I have received no reply. Where’s my order? Disgraceful customer service. I would now like a refund.”

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Posted 3 years ago

“Ordered vacpack go with replacement bags , out of all 8 bags , so far only 3 have worked properly. Within a couple of days of use the bags have blown , by that I mean they are no longer vacuum sealed . So all in all they are useless . I will have to go and get some good ones from Asda!!! I would not recommend these at all , complete waste of money .”

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Posted 3 years ago

“AVOID VICKY / VICTORIA on customer services phone line, she interrupts constantly, she's bossy, condescending and she has no care about your issue, she will make that clear by repeatedly interrupting and refusing to listen damanding your order number so she can quickly get you off the phone because she has zero sympathy that you are unhappy, she just wants your order number and to get you off the phone. She is by far the worst/rudest customer services person I have ever spoken to. Blatantly disrespectful. And she will tell you that you will NOT be notified when your package is arriving when in fact you are notified and given a one hour time slot of delivery.”

Helpful Report

Posted 3 years ago

“AVOID VICKY/VICTORIA on JML customer services, she will only make you more upset, she has zero empathy for damaged goods, sarcastic, bossy, robotic, unsympathetic and goes out of her way to wind you up, she interrupts constantly, takes her anger issues out on customers. Very condescending manner. She told me no one has ever complained about her before, maybe not but they will stop shopping at JML! She also told me she had no idea when my package would arrive, possibly up to 14 working days and I wouldn't be notified when it's due to arrive either .., But the same day I was notified by email it was due to arrive the next day and texted in the morning and given a hours time slot for delivery! Completely different to what she told me, She has the worst attitude I've ever come across, damanding my order number and not wanting to listen to the issue, not caring one bit what the issue is or wanting to listen, she just interrupts demanding order number, repeatedly. She left me really upset.”

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Posted 3 years ago

“Bought 2 boxes of lights & after less than a week they don’t work. Made in China, I should of known better. Very disappointed customer”

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Posted 3 years ago

“Very upset with the product quality. New item received but not in good condition, black colour smart flask temperature indicator was not working.”

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Posted 3 years ago

“Bought two jml products niethetlr worked after first use flawles refused to work after 1st use!and magic stitch toofiddly to use!watedoney each time”

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Posted 3 years ago

“Not recommended absolutely,order and not received my parcels ,I request refund and not received”

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Posted 4 years ago

“This is not a company with integrity. All your damaged products, Packets flawless Removers that were returned by your customers which should have been thrown into the dust bin were given to John Pye Auctioneers to auction for you. You knew there products were returned bad, why sell them to other people Isn't this wickedness. I spent thousands of pounds buying your products at auction, all of them were spoilt. I refunded 8 customers in 24 hours alone. All the flawless hair Removers had been used with human hair. Shouldn't the items be binned when they were returned. Why resell them.”

Helpful Report

Posted 4 years ago

“I placed an order 7th may 2020. Confirmation email said shipping would be 4/5 days. It was dispatched 12th may. To date I have not received it (1st june). I emailed them and their reply was deliveries are currently slow!! Very enlightening!!!”

Helpful Report

Posted 4 years ago

“I purchased instant heater of JML I am a big buyer of amazon I should have bought it off amazon I thought JML was the only seller. When I got heater and set it up plugged it in the heater instantly give off a very hot heat if you step back the heat did not reach you too close and it gets too uncomfortable. The heater was not work able. I contacted JML to return for full refund they said that it would cost me £8 which was to be taken off my refund for the cost of return. I sent it back. Eventually after over a week I get my refund plus they took another £4 of me I presume for the delivery to me. They are actually being very dishonest as they never said this just £8 off for cost of return. Do not buy any thing off them as if you buy the same item of amazon free delivery and free return no quibble. Iam not getting anything or being paid by amazon but I love the firm. They are not petty and gives one hell of a service. Thanks if you are reading this.”

Helpful Report

Posted 4 years ago

“i brought a flawless hair remover, what u fail to say in ur adverts is the hair grows back quicker and thicker even after the first use was not happy what was little blonde hairs are now more noticable”

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Posted 6 years ago

“Excellent household products with quick delivery.”

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Posted 6 years ago

“I ordered a new dri-buddy and forgot to click the next day option. I phoned customer services the day after, to explain that we were desperate for the product. The agent urged and the Dri-buddy arrived the next day, withought any further charge!”

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Posted 6 years ago

“The items I bought arrived on time and were very good value for money. The small LED torch with several different items fitted into the handle is exceptionally useful. JML kept me informed of the progress on my order and even gave me a delivery time slot. Great service and I recommend them to others.”

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Posted 6 years ago

“Quick delivery and good products at reasonable price”

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Posted 7 years ago

JML is rated 1.4 based on 76 reviews