John Pye Auctions Reviews

Name: John Pye Auctions
Rating: 1.22

1.2 Rating 218 Reviews

5 %

of reviewers recommend John Pye Auctions

Company Reviews

Questions

Metrics

1.2

Based on 218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 32%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how John Pye Auctions made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Pye Auctions 1 star review on 26th November 2024

Katarzyna

John Pye Auctions 1 star review on 31st July 2024

David

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous customer service. Terrible staff, spent a fortune and 4 weeks later they tell me they have lost my items and that I have to wait. Nobody knows anything. No phones available and no emails responded to. this is beyond. i have asked for refund but email back saying that finding my items is in progress. 4 weeks already and over 40 emails. Please stay awasy. This is a scam.”

Helpful Report

Posted 4 years ago

“Have bought from JP many times in the past and on most occasions have been happy with the lots I've won. However, the first time I won a couple of lots which were being sent via DPD things have gone wrong. Only 1 item was delivered which was part of 1 lot. DPD asked me to contact JP and ask them to raise an investigation with them. I have been lied to twice as DPD confirmed they'd had no contact from JP to start any investigation. Finally after numerous emails they agreed to a refund of one lot but not the other as they say they don't do partial refunds. They will send me a replacement. Guess what, no refund exerted and no replacement sent despite similar items being sold in the auctions. It's not as though I'm asking for hundreds of pounds. Customer service has been one of the worse I've ever encountered. No complaints process in place. Basically they don't care.....”

Helpful Report

Posted 4 years ago

“They don’t even deserve zero start They are black box I have bought items but never arrived when I asked for refund they said will refund you 3-5 working day but never done and no respond for my email Please save your money”

John Pye Auctions 1 star review on 25th July 2020

Helpful Report

Posted 4 years ago

“I think it should be zero stars. Absolutely terrible service. They said my items had to be sent. Dpd never received them. I finally got through to a web chat who rescheduled the delivery. Nothing turned up. Eventually I got through to Rupert. Who told me they have lost the goods. I asked for a refund. They said no! They will replace. And now I’ve not heard anything at all. It has now been two months. Do not buy from this company. ☹️ No apology nothing.”

Helpful Report

Posted 4 years ago

“Delivery robbery , stay alert! I wouldn't say this is a bad company as I have purchased so many items from them for over last two years. They always has been honest with description of the condition items I was looking for. You need to remember THIS IS NOT A SHOP and all of the item are likely to be an ex display, used or returns as damaged or unwanted, which my opinion is fair. If you unhappy from what you see simply don't bid, If you are not sure ask the question. However the latest changes to the terms of collections / delivery of purchased goods are nothing else but robbery. Please note that on the main page the clearly show a split of delivery cost due to weight of the item and winning bid price, in short you can presume that anything under 30kg and being larger then 50x50x50 cm is qualified as parcel. The white goods and bigger stuff, fair enough will end up on the pallet. But this is not what they do. I recently bought two small items (a NEFF decor strip x2) which is packed into box size of kitchen foil and large pan for the total of £92.00 What a surprise was waiting me on the invoice. A £79.20 ! for delivery of these 3 small items. YES I've been charged for a one full pallet delivery! Imagine that! Now obviously I get in touch with customer service and with their social media representative and has been told this is what it is. The charm of helpful staff quickly despaired and sour taste of trying to be ripped off stays with me. So be careful, not only for what you biding on but also on the price of the delivery it can really ruin your purchase.”

Helpful Report

Posted 4 years ago

“Really bad in my experience, Won auctions and most value item wasn’t send! No replay , no help, nothing!”

Helpful Report

Posted 4 years ago

“I've had several items from John Pye auctions recently and, apart from two lots*, all worked well. Recently I've had: two Waterpick tooth flosses, a Dyson Pure Cool Me, three lovely handbags. Two fab coats* and a sofa*, a pair of Samsung Bud+ wireless buds. Of the lots that went wrong: A coat was delivered that was not the lot I won. I contacted the auction house and they were very apologetic. They found the correct lot and we swapped the coats over. I was given the choice of a handful of lovely handbags as an apology for the inconvenience. The second lot to go wrong was an expensive mistake on my part. I bid on a sofa in South Wales where I understood they delivered... wrong... completely my mistake!! I had to organise the collection which cost a lot and when the sofa turned up at my home, the sofa was damaged. As I couldn't see the sofa it could have been damaged in transit back to Sheffield. Either way - a lesson well learned by myself. My colleague also has had several items including a gas pizza oven that he has used every weekend since. He had some items go missing via the courier and, after a couple of weeks, his money was refunded with no argument. If you shop carefully then I would recommend them highly.”

Helpful Report

Posted 4 years ago

“I have dealt with john pye a few times and they were very satisfactory then this corvid 19 arrived I don't know who took over but it's a totally different outfit now and dispicable is a good discription they have took the opportunity because you can only communicate by email to rip you off do not trust these people they are what I have said before dispicable.”

Helpful Report

Posted 4 years ago

“Most of the time items do not work, total rubbish most of the time. Most of the time items do not work. Now that the phone lines are also not maned due to covid 19 they have a chat line. DO NOT believe for a minute that this is any better. this is just to safeguard themselves as you are not allowed to see the items prior to biding. All just for show and legal purposes. If you are unfortunate to fall victim of wining a bid that looked legit on the photo and description and find out when receiving the item is total rubbish, you are in for a surprise as they have restrict order to dispute this with any excuse with a massage " sorry that we can not help you " and leave you on your own. So be very afraid when you deal with these people.”

Helpful Report

Posted 4 years ago

“Everything from this JP is crap- please don't bother. You will get ripped off. I was DUMB and didn't check reviews, purchased £600 worth of various items, 90% has to be thrown away, it's trash...Save your money, seriously. They are crooks.”

Helpful Report

Posted 4 years ago

“Do not buy anything!!!!!! The worse on the internet Spent almost 2k and nothing works, all D 5 air fryers were used and broken, we threw them away, 4 kettles sealed like new but all used even had water in them like it was just unplugged and boxed. The fridge freezer came without trays and doesn’t work & dented by courier .........I cld go on!!! Absolute rubbish site!!! Shd have just gone to the shops and got brand new and saved myself all this stress! Lesson learnt (the hard way)”

Helpful Report

Posted 4 years ago

“Still waiting for delivery 4 weeks after I paid for it. From the office in get "will ring back in 1 hour" after I had to drive there just to get some response. They never did. Two weeks ago they said they would email an update next day. Never did. Three weeks ago I asked them to do an investigation. Still waiting. Its the courier department and a lackadaisical attitude by office. Obviously the pandemic.”

Helpful Report

Posted 4 years ago

“I bought a lady watch from Nottingham trough Johnpay Auction when i bed they didn't said anything is wrong with watch i paid £100 when i get the watch it was broken when i contact them they said we can do nothing i told them why your not say in your website the watch is broken they misled people the rep off i suggest people never buy any thing from this Auction.”

John Pye Auctions 1 star review on 12th June 2020

Helpful Report

Posted 4 years ago

“I Took John Pye Ltd To Court I Took John Pye Ltd To Court And they settled so they did not have to appear at court At JP auctions last wk I saw on line an Arlo 5 camera security system, the photo showed the box as sealed, the box stated 5 camera system. As I was unable to attend the viewing, and knowing how this company operates and most items are broken, or wrongly described, or photographed in a way damage is hidden wherever possible, I called and spoke to a guy in the sales office. I gave him the lot number and he looked it up, he saw the same photo as me. I asked him about the item /box being a 5 camera system, and if I bid on it would I be bidding on a 5 camera system, he said yes. So I bid £240, won the bid, attended JP site, paid and went to sale room. Was handed the item, I opened it in the sale room, surprise surprise only 1 camera in the box. Cutting a long story short, I asked to speak to a manager, explained the telephone convo I’d had with guy in the office and what I had been told. The female manager was the most arrogant dismissive and condescending person I have ever dealt with. She accepted I had spoken to the guy in the office but said he denied saying what he had said to me. She simply dismissed my complaint with a smirk on her face and point blank refused to refund my money. There and then I told her I would take JP Ltd to court, she smiled again and informed me I couldn’t do that as they were a auction company, then smiled and said ‘ good by, have a lovely day. I left with the item and within 2 hours I had submitted a claim against JP Ltd online for refund of my £240 plus costs. As soon as I pressed the proceed button on the claims site I received an email from the court stating my claim had been accepted and JP Ltd would receive an instant notification the claim against them had been filed in court. A few days later on the Monday I received a call from JP Ltd, a manager said they would like to offer me a full re fund. I asked was this sudden change of heart and attitude due to me suing them in court, she replied ‘ yes it is’ So the moral of this story is, if you get ripped off by JP Ltd and you have a Just case and they refuse to put the matter right, take them to the small claims court. This is the only way to stop this company from ripping people off and conducting their business in an appalling manner, miss selling and wrongly describing items. Take them to court, they will settle before it gets to court because they know they are in the wrong. I’m hoping my story will get put about so it gives people the mind set to fight this company and hopefully will force JP Ltd to operate in a honest way”

Helpful Report

Posted 4 years ago

“bought three Xbox controllers and all not working supposedly new and sealed Don’t buy anything electronic from then as this wasn’t the first occasion. Also bought a bang and olafsen speaker, guess what that didn’t work eithe”

Helpful Report

Posted 4 years ago

“Sold me fake Apple airpods pro I payed around £153 for them. When I got them home they had no serial number in the case. Apple confirmed they are fake. But John Pye sold them as Apple it’s just wrong. If they would on been official and not worked they would of been my fault. But it is illegal to sell them as Apple airpods when they are not.Will be going in small claims court online later. John Pye on the left Apples one on the right”

Helpful Report

Posted 4 years ago

“Don't waste your money I have buy 65 £ Dvd and i have pay only one day late and they want from me 38£ more plus they said becouse of you have pay late you have been declined for courier !!!This is a company where you lose money.”

Helpful Report

Posted 4 years ago

“I bought five ironing boards all well packed in original packaging and all are faulty. I also bought lava lamps all with broken bulbs and again they were all packed and sealed in original packaging, only to find out that they were faulty when i opened them. A complete and utter waste of money and all the items were totally useless. I do not know how this company gets away with selling such complete rubbish. Stay away from John Pye Edinburgh.”

Helpful Report

Posted 4 years ago

“Bought 3 Items. One was faulty and never worked (could not be tested beforehand), second was a warranted smart TV that stopped being smart after the month warranty expired. The third still works but I am not sure for how long. Dishonest company selling shitty faulty products. They claim they are selling ex display, or fully working items though...”

Helpful Report

Posted 5 years ago

“BEWARE OF JOHN PYE MARCHINGTON.... They have been seeling some Guess Coats and they put on their website that its a size Medium and then they sent me a wrong size a size small when I called them I was told its a uk medium but US small.. the coat was soo small i think it can only fit a size 6 because its really small and they say there is nothing we can do about that its a uk medium when its not I am a size 10 and I wear medium sizes....these people r thieves they put misleading information on their website and send you wrong things and sizes and you cant even get any help from them thieves thieves thieves”

Helpful Report

Posted 5 years ago

John Pye Auctions is rated 1.2 based on 218 reviews