Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 755 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

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“Really poor service, driver according to app was travelling from Bham City Centre and then the signal was lost. No communication, app was saying food order is with driver but nothing turned up, just an app to liaise with. All I want is a full refund for the food which never turned up and could not even track.”

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Posted 2 years ago

“Disgraceful, ordered from McDonald’s ( never again …. they are useless too , driver turns up clearly not our order as the bags looked too small , partner handed food straight back thinking he would bring our order from the car … nope he just drove off , that was 5 days ago , charged £30 no food no refund shame on you leaving us starving , bad bad bad take note people it could be you !!!!!!!!”

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Posted 2 years ago

“Disgraceful customer service. Order not delivered and was told I'd receive a response in the next few days.”

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Posted 2 years ago

“My whole evening was turned upside down. I thought I would have an easy night in with takeaway food/delivery with my kids. Food didn’t turn up, no one to call other than vendor themselves who advised cancelling and picking up the food myself which had been sat waiting for more than half an hour. I wasn’t sure how to actually get there let alone where to park, and started panicking whilst on the road. I am so distraught, dinner wasn’t great by the time we got to it and I just cried my eyes out when I got home. Forget customer service too - it’s non-existent. Don’t ever use Just Eat, I’m not even sure if I’m going to get any money back considering I paid twice and can’t get hold of anyone. Oversold, underdelivered (would have given a 0 rating if that was an option) and resulting in a traumatised customer.”

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Posted 2 years ago

“This is by far the worst food delivery service out there. Both of my last orders with them never arrived. Unreliable, unprofessional. Just go with uber eats and deliveroo.”

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Posted 2 years ago

“Just eat more like Just run away with my food. I’m so hangry. Deliveroo elite.”

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Posted 2 years ago

“Gruphub is a piece of sh*t company. I ordered, paid, and waited. 2 hours later, 45 min after the store closed I cancelled my order (that was never coming) they offered to return my $ but that was the money I had to eat that day. Should I wait 5-7 days to eat, not eat and wait till the next day? They have plenty of $ and should return it at the time and they can wait for the refund. I tried to speak to several "managers" and they just said sorry but we can not escalate the call. Perhaps they should find an ethics group and a local call center”

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Posted 2 years ago

“Never on time. Restaurants have to suffer with bad reviews because Just Eat delivers cold food. Hate it when a small order takes more than 1 and a half hours to be delivered.”

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Posted 2 years ago

“All the drink spilled out all in the bag and went everywhere. Contacted just eat for a refund for the drink and was refused despite using their services many times in the past without any issues. Never use them again. They are happy to take your money but not compensate when things go wrong.”

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Posted 2 years ago

“Absolute rubbish they do not care about customers will take your money and run...”

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Posted 2 years ago

“Food did not arrive , refused refund . AVOID”

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Posted 2 years ago

“Terrible service the order was delivered somewhere I don't know where and the customer service refers you to about 3 different people before you are given a refund which will arrive in about a week no vouchers nothing. Meanwhile, I have to sit with a slightly emptier bank account for a week with no service to be seen this has happened 5 times now and if you complain on the chat they just say oh thats not my department! Horrible”

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Posted 2 years ago

“Terrible Customer Service - Impossible to contact apart from on a weird app or chat - Of which there is no record. Food delivered late, and missing part of order. It has ruined my evening with the effort of having to contact JustEat Customer Services who then argued with me and wanted photographs of missing food - Awful - just an advertising company WHO DO NOT CARE”

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Posted 2 years ago

“When it works it’s ok. When it doesn’t work their customer service is atrocious! There is no way to speak to a real person and their ‘chat to us’ feature involves talk to a person stuck on a script, if the answer isn’t on their script they say you haven’t said anything for a while and sign off. Very poor service would never recommend.”

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Posted 2 years ago

“2nd time food was cold due to delivery driver being over an hour late.”

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Posted 2 years ago

“Waited 2 hours for food only to be told, that the driver said it was delivered when it hasn't been delivered.Daylight Robbers! Would NEVER use this shocking Company again ever!!”

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Posted 2 years ago

“Birthday meal ordered c j fish and chips arrived really late and stone cold”

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Posted 2 years ago

“Appalling customer complaints service. Tried to cancel order by phoning restaurant 13 minutes before food was prepared. No answer. Tried again 5 times over next few minutes. No answer. Live chatted with Just Eat to cancel, they said I have to pay full price because food already prepared. I explain that I've tried calling the restaurant and they could have cancelled it if they answered the phone. Had email from customer complaints team saying no refund. I asked them why they haven't taken into account that the restaurant could have cancelled if they answered the phone. They reply without answering the question that I'm not getting any refund. I even offered to pay a small compensation to the restaurant, even though I felt that they could have avoided this. Same result 3 or 4 times. Email back with no explanation into why they didn't take that into account. I don't even care about the £14 refund. I would have used it to buy stuff for food banks. Decision not to give me my £14 or even less has cost them at least £250 per year from me”

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Posted 2 years ago

“Absolute shambles, can't even contact someone, and when you call the restaurant you orderd from they are rude and say call just eat!!!”

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Posted 2 years ago

“Missed out an entire meal and refused to deliver it. I was told to re order and pay service charge and delivery costs again! Deleted my account.”

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Posted 3 years ago

Just Eat is rated 1.1 based on 755 reviews