Karen Millen Reviews

Name: Karen Millen
Rating: 1.39

1.4 Rating 445 Reviews

7 %

of reviewers recommend Karen Millen

Company Reviews

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Metrics

1.4

Based on 445 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 1 star review on 17th January 2025

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I left a message on September 7 regarding a customer service who was extremely rude and hung up in my face. I contacted QA to file a complaint & was told someone would call me right back. This company appears to be s scam because when I called a week later, it’s only a voice mail. I’m very concerned about people posing as a company”

Helpful Report

Posted 1 year ago

“I returned a very expensive dress via return to sender and spent fifty dollars to do so I emailed the company multiple times to confirm they received the return. Weeks later I get this response that since I didn’t use their “portal” (NOTHING in the paperwork that arrived with the dress that was too small mentioned this absurd caveat) and the company refused a refund. They basically stole 400 dollars from me. Other tragedy is it fit my friend like a dream but I returned it still paid for it plus 50 for postage and they HAVE STOLEN FROM ME. how do you treat people this way ??”

Helpful Report

Posted 1 year ago

“I made my order over 3 weeks ago… it hasnt been shipped according to the shipper and when you contact karen millen thru text (only option to contact) they say they need to wait 16 days from the moment of contact to be able to contact shipper. And they are not willing to do anything! Horrible customer service! Will not order again!!”

Helpful Report

Posted 1 year ago

“I purchased a top. It did not fit. I returned it and have not been refunded. Over a month. If I knew I would not be getting a refund, I would have kept the top and gifted it.”

Helpful Report

Posted 1 year ago

“I purchased an evening dress and it was too big. Ive purchased quite a few outfits from Karen Milen and typically they run small. However, this dress was very large. I have also returned items before and never had to pay. I also had some shoes to return. I would have gladly taken an exchange but thats not an option. Because the items were from separate orders i had to pay $20 and i was not able to get a replacement at the same cost. I will now have to seriously rethink any future purchases. I would also like a refund of the $24.00 i paid for the expedited shipping program”

Helpful Report

Posted 1 year ago

“I agree with the other comments in relation to Karen Millen returns. I have yet to receive a refund without having to contact customer services with my proof of return. Usually they dont even entertain it until the 21 days have gone by. Its just an excuse to try to not refund returns and hope we forget about it. I was told in July 23 when i enquired about a refund that it can take up to 29 days for a return to be refunded.”

Helpful Report

Posted 1 year ago

“Horrible service please avoid! I returned my item 28th July and was promised I get refunded by 7th then 10th and now it says 14th! This low quality company is broken!”

Helpful Report

Posted 1 year ago

“I ordered a dress which came as if it had been slept on and crushed up and thrown in bag to wear. Then came out and was covered in black marks and food stains this was a £269.00 dress not a £2.60 dress I am going to wedding in 2 days now have no dress and probably can't afford one will never buy again as I am so disappointed 😢”

Helpful Report

Posted 1 year ago

“I bought a swimsuit that was too small. I had to pay $10 to return the suit to Karen Millen. In turn, Karen Millen ALSO charged me for $10 for the return. My bathing suit I bought for $83 was only refunded for $73 PLUS I had to pay the $10 return. So I spent $20 on nothing. I contacted Karen Millen and they said this is the way they do business. Horrible customer service and they offered NOTHING in return. First and last time ordering.”

Karen Millen 1 star review on 8th August 2023

Helpful Report

Posted 1 year ago

“My first and last order from KAREN MILLEN! The refund system is terrible. They received my refunded items over a week ago and have not yet had the courtesy to email me confirmation of my refund or sent me my refund. I texted them but only excuses came back and asked me to wait almost a month after they received my goods for my refund”

Helpful Report

Posted 1 year ago

“High end brand - take 3 weeks to refund for unsuitable items. Quality has definitely gone down hill, not even mentioning customer service. No telephone number available to speak to the company. Says it all! Avoid at all cost!”

Helpful Report

Posted 1 year ago

“Shocking service. Paid for unlimited next day delivery. The delivery defaulted to standard delivery which I realised immediately after the order was placed. I messaged their customer service as they do not have a telephone number and was advised that they could not change the delivery service. I asked for the £9.99 that I paid to be refunded as standard delivery was free and they refused to do that. I have asked to cancel the order completely and they will not do that either - even though the order has not been shipped. I will not be ordering from Karen Millen again - this is probably one of the reasons that they are no longer on the high street!”

Helpful Report

Posted 1 year ago

“I used to buy all my work clothes from Karen Millen, they wore well, washed well, held their shape and lasted the distance - quality was on par with what you see in Ted Baker. Since being acquired by Boohoo the quality has absolutely tanked - dresses have arrived missing buttons, the fabric is super cheap quality and shows pull lines after only 1 wear - clearly all the products are now coming out of the same Boohoo factories. Won’t be buying from here ever again.”

Helpful Report

Posted 1 year ago

“I used to think that Karen Millen was a high-end brand but no more. Today, I received a dress that I was meant to wear at a special occasion this weekend, it arrived with a missing belt. Not just any belt, this belt makes the dress. Without it, the dress is useless. In summary, I received faulty goods. I contacted customer service only to be told to rerun the dress. I inform them that I live in Portugal and returning the dress is a bureaucratic nightmare. After several exchanges with Nikki, who informs me they will reimburse the postage costs, I inform her that’s not the point. I would have to go through great lengths of filling out forms due to Brexit and standing in endless queues etc. It’s just not worth it. Still she can’t think outside of the box. So I tell her I’ll keep the dress if they could please extend a gesture of goodwill (bear in mind I had to suggest this, never once from them). I ask for a partial refund and they offer me 20%! What a joke! This equates to £20! For a missing belt that is a crucial part of the dress. I ask to be connected to a manager and Nikki informs me management won’t better the offer. Take it or return the dress. Of course I’ve had to accept the measly offer of partial reimbursement because I wouldn’t put myself through returning the dress via the post office here. I explain this to her and she offers a scripted apology and says there’s nothing more they can do and this is policy. As someone who shops online frequently this is not true, many retailers go out of their way to meet their customers needs. I’ve experienced a truly poor customer service with Karen Millen and I can say with certainty they don’t care about their customers. If things go well, great. If not then good luck to you, you’re on your own! Thankful for this platform and being able to share my experience. I will never shop with them again, I’ll take my business elsewhere, to other deserving retailers. Please think twice about shopping with them if you live in the EU.”

Helpful Report

Posted 1 year ago

“I have checked the website and seen good dresses but the experiences are terrific and disappointing, Does mgmt consider abt customer satisfaction. Thks all for ur honest reviews I can't go ahead to buy from Karen millen.”

Helpful Report

Posted 1 year ago

“The crystals on the dress starting coming off before I wore it. I had the crystals that were loose fixed (the company reimbursed me $65 towards that cost.) I bought it ahead of time for my daughters wedding. I wore it the night of the wedding and within 2 hours the crystals came loose in many spots. I contacted the company again and they said too bad it's outside of 6 months. I got the dress in December for the May wedding. The dress is a waste of money because the crystals come off before even wearing it. Do not waste your money on this dress. Tried loading pictures but it wouldn't let me.”

Helpful Report

Posted 1 year ago

“Incorrect item delivered. No phone number to contact them only a generic online form with no space to record the company’s mistake and reason for returning!! Charging to return and 72 hours to answer mail!!!! Abysmal. First and last time ordering. Should have read reviews! My bad!”

Helpful Report

Posted 1 year ago

“I returned some clothes per their return policy. I consolidated the shipping for a couple of orders into 1 box (because the original shipping packaging was not reusable) and included the return slips that they provided inside of the box. They only returned items from one order and are not willing to refund me the other items or sent them back to me, when the shipment was confirmed received. Around 1000 USD worth of dresses and another 100 USD for postage return paid by me!!!! . They said I needed to return the items in separate shipments and they are unwilling to do anything about it. Now they are requesting me my original postage invoice, which is unacceptable having them provided with the tracking number, which states the exact number of the person, who received my package. Anyway I will continue to dispute! Will contact Customer Complaint Agency in the UK!”

Helpful Report

Posted 1 year ago

“This is a terrible company, customer service is appalling. Do not buy anything from them as if you return an item (which is likely) it’s a nightmare. You have to make sure that each item is in separate bags (even if they cane in one bag) then you have to pay an arbitrary £2 per order returned even though you’ve paid the delivery fee upfront. You can’t speak to anyone there’s no number so texting is the only option! It’s ridiculous - just go to Next you’ll be better off and customer service is amazing at Next!”

Helpful Report

Posted 1 year ago

“Terrible service!! I have placed 5 orders with KM with delivery to EU. The service is absolutely horrible, for absolutely each order I have to remind them to ship it, then orders get lost, then dispatched again, then lost again. I have received only two orders out of five, and to be honest the quality is not good, one dress is poorly sewed and I had to take it to the atelier, the other dress torn up the moment I tried it. Never going to make purchases there again. My last order - waited for two months just to understand it got lost. Have sent them tons of emails, the answer was to wat.”

Helpful Report

Posted 1 year ago

Karen Millen is rated 1.4 based on 445 reviews