Karen Millen Reviews

Name: Karen Millen
Rating: 1.39

1.4 Rating 445 Reviews

7 %

of reviewers recommend Karen Millen

Company Reviews

Questions

Metrics

1.4

Based on 445 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Karen Millen made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Karen Millen 1 star review on 17th January 2025

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm rating Karen Millen appalling quality and dreadful sizing. I was a long fan and absolutely loved KM. I was wondering what happened to my beloved brand and was utterly disappointed to find out Boohoo took over. I used to be a KM size 10 in the past 16 years. And clothes fitted me like a glove. I gained about 6 kilos in the past 2 years and during the past month I ordered about 5 orders of all items size 10. Guess? They are absolutely huge, ill fitted and the worst quality I have ever seen in my long love affair with KM. I re-ordered some items size 8 and they are still huge!! How come I’m bigger than I have ever been in my entire life and I’m suddenly a KM size 6???? I’m sorry but the KM I love and adored is dead and I can’t help but mourn the Brand. What's left is a ashes and boooooo”

Helpful Report

Posted 3 years ago

“Ordered a size 16 dress but it is more like a 10/12. Literally about 10" gap that could not be zipped up.Why do this to women ? If you say it is a UK 16 then it needs to follow the UK guidelines/measurements on what size that actually is and make it sized accordingly. I am a UK 16 in every other high street brand no problems ,but this feels more like a 10/12 which has wasted my time ordering and returning etc and it makes you feel horrible because the size you normally wear is clearly 3 sizes too small. Also for the money the fabric is a very cheap crepe type fabric and not what I was expecting at all for a £200 dress? it's the type of fabric you get in budget dress shops, just all round a horrible experience. Avoid is my advice...and if you are a size 12 order a 16 it may..just may? fit you!”

Helpful Report

Posted 3 years ago

“I ordered next day delivery, yesterday - no delivery today. Why offer next day when you can’t honour it ! Very disappointed ☹️”

Helpful Report

Posted 3 years ago

“Terrible, utterly terrible, on every level. My goods haven't arrived and I paid next day delivery, despite having Karen Millen Gold, so that I'd get them next day. No goods, no phone number to call, no response via email, twitter or WhatsApp. Will never ever recommend. Would give a zero if I could. Shame on you Karen Millen.”

Helpful Report

Posted 3 years ago

“I had placed an order for some jeans and a necklace. The order came the jeans were fine and the necklace errrrm what necklace? In place of it was a pair of tacky earrings that weren't on the website! Ranting to a friend as this jewellery had been ordered to go with an outfit for a close family wedding, to find out Boohoo now own. Fair enough but thought I would check their site for the earrings and sure enough my lovely JM chain has a boohoo product in its place £4.00 each pack (2) I've reached out to customer service seems they must have a text expander which has almost the same response and not getting to the point if the issue! So now I'm being asked to return the earrings prove I have sent them back and my necklace will be on its way! I ordered next day delivery for a reason the leading up to the wedding was supposed to be stress free. This is their mistake and for the sake of £8.00 when delivery has already been paid for I would have liked to have thought they would honour this! First an advisor Ellie got back to me asked me for info already sent! Great start. Then nothing, silence! Asked for an update and Aisha sent a message I'd replied and nothing since it's so bad. I work in customer service and deal with customers online. I personally like to keep communication from beginning to end with my customers clearly with the take over there is still a lot to be learned I've emailed, sent info on messenger and WhatsApp! Very poor I'm so angry as felt ignored! And the excuse of someone will be in contact in 72hrs doesn't cut it when someone set the reply and didn't follow it on”

Helpful Report

Posted 3 years ago

“God it's a scam”

Helpful Report

Posted 3 years ago

“Literally the worst experience with Customer Service...and equally as horrible as zara. If you buy - Expect to wait a min. of 30-45 days to receive your item(s). If you feel your items may be lost in the mail - not their problem. They'll make you wait until they can investigate ...up to another 30 days. If you return - Expect to pay at least $10 in return shipping.”

Helpful Report

Posted 3 years ago

“Horrible experience!!! I got wrong dress, the customer services sucks. Don’t buy to this shop it’s garbage quality !!!”

Helpful Report

Posted 3 years ago

“It was a HUGE mistake I made in ordering from Karen Millen. This company is not operating normal, DO NOT buy from this. I used to like their clothing and the shipping was normal (I live in the US), but I recently I placed 2 orders, I paid the express shipping and it has been more than 10 days, the tracking didn't show anything and nothing shows up. They have no phone number, I use WhatsAPP, but the number they put for WhatsAPP contact is invalid. The only way is through email, I emailed and it said they will respond in 72 hours. That's an awful customer service. Again DO NOT buy from this store online!”

Helpful Report

Posted 3 years ago

“I wish they could give me the option of scoring them zero, I'm surprised how such a silly company is still open, I bought 2 dresses from them with different transactions, first the dresses were available, as soon as the transaction went through, I received an update message, saying the dresses were out of stock, transaction cancelled, but oh dear, waiting for over a week for my refund, contacted the customer service via WhatsApp, nothing. I need my money, seriously this customer service is the most useless, I have seen. Kind regards, Khaty”

Helpful Report

Posted 3 years ago

“Very bad experience. They let you pay for express delivery within 2 working days and than ask you to wait 3 weeks for delivery!”

Helpful Report

Posted 3 years ago

“I have been wanting a new pair of leather trousers for a while but getting decent mens leathers is not easy. So I took the bold step of buying some from Karen Millen, taking a chance on the fit as the length quoted was spot on. I am now the proud owner of 2 fantastic pairs of gorgeous leather trousers that I want to wear 24/7. One in black the other in navy. I am wearing the navy ones as I type and will be in them for the rest of the day weather permitting. Well done Karen Millen for helping me update my leather wardrobe. I will be buying some brown leathers soon but would love to see them (I bought curve size 22) in tan, dark green and red. Delivery was 2 days early. I bought them at half price plus a further 15% reduction using the App. If your are considering buying some leather trousers then you must try these. Butter soft lamb leather that you will adore. Excellent stitching and a quality zip. There is even leather inside the pockets. Dont hesitate.”

Helpful Report

Posted 3 years ago

“I'm in mourning for pre-boohoo Karen Millen. It was my favourite brand as the material was so high quality and the designs perfectly fit my hourglass shape. Then Boohoo happened, and now we are buying clothes for 10 times the price of boohoo and it's the same quality material. The shape of all the items are also atrocious. Everything I've bought is for a skinny woman with a huge pot belly. I don't know any non-pregnant woman with this kind of figure. I suppose I just really need to give up on this brand as boohoo has decimated the quality.”

Helpful Report

Posted 3 years ago

“Twice now I have been let down by Karen Millen and no Customer Service support. I ordered cream trousers, black arrived! The latest I paid for next delivery, special occasion, no show!! I”

Helpful Report

Posted 3 years ago

“I ordered a cream short sleeve blouse and a spotted blouse arrived. Awful quality. No phone number for customer services. So the blouse i wanted has now sold out. Wont be ordering from them in the future. I dont no whay had happened to this company.”

Helpful Report

Posted 3 years ago

“Since the time Karen Millen is sold, the quality, style, fit everything has to the dogs! It used to be so much better and now I don't even feel like visiting the website let alone buy anything! What have you done?!”

Helpful Report

Posted 3 years ago

“Worst online purchase I've ever made. I ordered two dresses of one color and it came in another. I had to print the paper to return the package by mail. It took a long time to refund and when it finally did, it returned less money than it was to refund. They were irresponsible and dishonest with me. Karem Millen from me you are free. I never buy anything online at this store again. I wasted my time and money.”

Helpful Report

Posted 3 years ago

“I can only agree, KM is now just awful. Bought a denim jacket and skirt, both far too big for my size, the jacket was ridiculously baggy, completely unwearable. Nevermind all this, it STANK! The smell was unbearable, like walking through the primark shoe section, just 10 times stronger. Wont return!”

Helpful Report

Posted 3 years ago

“I loved KM clothing back in the day when KM owned the company but ever since she sold out I’ve been very disappointed with the trashy new make !!! Will never purchase again and prefer to go on eBay and get an original at half the price !!!”

Helpful Report

Posted 3 years ago

“IF YOU ARE IN THE US DO NOT ORDER FROM THIS COMPANY, UPS WILL DEMAND HUNDREDS OF DOLLARS TO MAKE THE DELIVERY FOR BROKER FEES THE BRAND DOESNT PAY EVEN THOUGH YOU PAY THE BRAND FOR SHIPPING...”

Helpful Report

Posted 3 years ago

Karen Millen is rated 1.4 based on 445 reviews