KES Lighting Reviews

Name: KES Lighting
Address: 191, Newtown Road, Bedworth
Rating: 4.81

4.8 Rating 2,014 Reviews

96 %

of reviewers recommend KES Lighting

4.8

Based on 2,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

2476317022

Email:

james@keslighting.co.uk

Location:

191, Newtown Road
Bedworth
CV12 8QG

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KES Lighting 5 star review on 16th November 2024

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been extremely impressed by the level of customer service at KES, from the extensive help given to choosing the most suitable lights for different rooms to the fact that Anne came out to our house when there was a problem.”

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Posted 9 years ago

“Great communication. great service and good product.”

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Posted 9 years ago

“Fantastic customer service, the best I have experienced on the Internet! Very helpful, extremely efficient and professional staff. The staff were in constant contact, advising me of shipment, delivery date and then checking whether goods had arrived and if I was happy with my lights. I would thoroughly recommend KES. They also have a great choice of lights at competitive prices.”

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Posted 9 years ago

“Very helpful and attentive staff. Pleasant transaction”

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Posted 9 years ago

“KES is so far the best company I have ever had a chance to do business with! Not only do they have the nicest selection of lights (at least among online suppliers), but they also have superb client service. And one other important thing: they ship internationally! We had been looking around shops and searching on the internet for the right lighting set for 3 months, until we finally found them with KES. We were even more thrilled with their kindness, prompt e-mail replies and professional way of handling potential issues, not mentioning super fast delivery. Anyway, I cannot find words to praise them enough, so I will just add that KES is one company I would buy from again and again, and would highly recommend it to everyone!”

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Posted 9 years ago

“There was a slight delay in receiving my order but the staff and Kes were very proactive in keeping me up to date with the progress of my order and when it was delivered it was well packaged. I would use them again.”

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Posted 9 years ago

“We were interested in a particular wall light which no one seemed to stock. A local supplier would only order one if we paid in advance and wanted 25% restocking charge if it wasn't suitable, ie £25 to look at the product. KES were very helpful and obtained a unit within the week (at no charge). We bought four lights which arrived in a few days. The lights were checked on delivery, by KES staff in the shop, and one was found to have a slight defect on the shade. This was returned to the manufacturer for exchange and a replacement promptly obtained. Staff were friendly and knowledgeable. Excellent service, prompt delivery and good prices.”

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Posted 9 years ago

“Excellent service, and they went out of their way to enable me to have a next day delivery. Thank you”

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Posted 9 years ago

“In this day and age of poor customer service Kes Lighting was an extremely pleasant surprise. From start to finish the level of customer service was excellent. They managed to source a light fitting I had had great trouble finding, and went above and beyond to ensure I had a great experience shopping with Kes Lighting. I was kept informed every step of the way by both telephone and email, even once the order had been dispatched I received confirmation that it was on its way and follow ups to ensure it had arrived safely and within the timescale promised. I couldn't recommend this company enough and I will definitely be using them again!”

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Posted 9 years ago

“I had a perfect experience with KES, they did exactly what they said they would, and delivered a great product, in full working order, were attentive throughout, including after delivery to check I was happy and really friendly and helpful. Honestly, I couldn't fault them, first class.”

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Posted 9 years ago

“This is the third purchase I have made from KES lighting and each time has been a completely pain free experience. I'm in the middle of a house renovation project and am ordering from many different suppliers. The customer service from KES is second to none and their prices are also extremely competitive. The ordering process is simple and backed up with confirmation emails and phone calls if any delay in delivery is anticipated. Once the goods have been delivered there are more followup emails to ensure they have been received in good condition. Altogether a great company to deal with!”

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Posted 9 years ago

“had what I wanted, delivered efficiently, and in good condition thanks”

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Posted 9 years ago

“Very helpful customer service. Well packed and on time order”

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Posted 9 years ago

“After trawling through several sites for exterior lighting, I found KES Lighting. Their range was very impressive and their site was well laid out, informative and easy to navigate. I found exactly what I needed, at a most competitive price. My resultant order was quickly despatched, arriving safe and sound and exactly on the day promised - the packaging was first rate. I subsequently received a courtesy follow-up e-mail from their representative Mr Stephen Gott, to ensure everything was satisfactory with my purchase and to offer any further help. Their customer relations has been first rate and I would have no hesitation in dealing with this company in the future. Thank you KES Lighting!”

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Posted 9 years ago

“Great buying experience from start to finish. Several follow up emails to make sure all was ok. Thanks”

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Posted 9 years ago

“Staff at show room were excellent nothing was too much trouble. Anne was extremely helpful and patient. Service 2nd to none, they went above and beyond our requirements, can highly recommend to all!!”

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Posted 9 years ago

“I experienced first class service when I enquired about this unique lamp. I was hoping to match it up with an existing lamp I had, which I knew would be difficult, due to the natural coloured glass characteristics of this lamp, however, Anne kindly took photographs of the display lamp they had so that I could see if it would match up - it did! Thereafter, the lamp was carefully packaged and sent to me without delay. I am truly delighted with it and in particular, the personal service I received. I would not hesitate in recommending Kes lighting. They we were exceptional!”

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Posted 9 years ago

“I bought these light fittings long before my decorating work was done. They have now been fitted and look classy. The service and follow-up from the company was second-to-none, and I can thoroughly recommend them to anyone needing these goods.”

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Posted 9 years ago

“Excellent communication, very helpful, great product, competitively priced. Would definitely recommend.”

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Posted 9 years ago

“all good”

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Posted 9 years ago

KES Lighting is rated 4.8 based on 2,014 reviews